I have 4 accounts at Chase, around $250,000 avg balance, and process over $40,000 monthly through a…read morebusiness account. Not huge, but it's my duty to take care of it. They ask occasionally for more of my business. That will never happen! Because business accounts cannot have a TOD, I need a second signature on the business account. This will require me to drive 300 miles to McAllen, because both the new signer and I have to do this in person together. Carlos, at the Fredericksburg, Tx branch set it up for 3pm, Feb 28. Both of us signers needed it to be at 4pm, and Carlos said he would take care of it by phone and call me right back--same day, as their system would not allow it, but it could be done with a call from him to his colleague in McAllen. Well, he never called back. I've since called him and his colleague AT LEAST SEVEN TIMES. It's impossible to even get through to either branch, as all calls are forwarded to "CUSTOMER SERVICE" Customer Service is in INDIA and they cannot forward calls back to the branches. Nor it seems can they get messages through to Carlos in Fredericksburg or Emanual Lopez in McAllen. CHASE, abolish your customer service department, because the fact that you have a department named so, seems to make you think you have customer service. You do not have customer service.

While on vacation, I stopped in to use the Chase ATM. This location is in a building that is either…read morevintage or constructed to look like a vintage building with its use of Texas limestone on the exterior. Inside there is a spacious lobby and a friendly customer service representative directed me to the machine. She also apologized for technical problems with the ATM in the drive-up facility. I was able to get my tasks done quickly and back to my vacation. Recommended.

I've used this bank for years, as has the rest of my family. We love doing business with them,…read morerather it's day to day banking, loans, our for our business. They are always friendly, easy to deal with, and ready to help if an issue comes up. You are more then just an account number, and we really appreciate that. Keep up the great work!

their online banking sucks never can get in because of security phone numbers, you tell them your…read morenew number but they don't update their records

Adam Luton set up my construction loan and was very consultative during a process I was unfamiliar…read morewith. We are in mid-build now and he has his eye on the project. I recommend Guadalupe Bank for your next construction loan.

Great place to do business. I have a mortgage and a checking account with them. Good bill pay and…read morethe folks always call me by name when I come in. Not sure what the other reviewer was talking about. They are inclusive and bend over backwards for anyone who cones in.

Hi, This bank has a very friendly and professional group of…read moreassociates. Jessica, Lo, Rome and Gisela. I really appreciate all of them. Sincerely Marilyn ​

Amazing service as always, very helpful and very friendly…read more They have English and Spanish speakers which makes everything easier for those who don't speak English

Broadway Bank is a great bank. i like the location making it easy to park and get in and out…read morequickly. I enjoy banking there.

Absolutely the worst banking experience ever.read more