We were from out of town & had an accident on the highway driving back home across country. The police did an inventory of the vehicle & they called this towing place to take the vehicle while my husband was rushed in an ambulance to the emergency room at the hospital. We were moving back home from the east coast, across country, for a month or so, so we had a LOT of expensive electronics as well as luggage in the vehicle. A few hours later after the police agreed my husband had simply fallen asleep at the wheel, they said we could go to the tow yard to get the vehicle (or at least get into the vehicle to retrieve some of the belongings from the car).
I went to the towing yard/office trying to get clothing for my husband (his clothes had been CUT OFF of his body by the ambulance personnel & he had NOTHING to wear besides a hospital gown). They gave us the runaround for at least 2-3 hours, so we found a close hotel & stayed the night thinking we could retrieve clothing & toiletries/tooth brush tomorrow (as they had suggested).
First thing in the morning, right after they had opened, we went back to the towing yard & again, they gave us the runaround not letting us access the trunk of the vehicle for my husband's suitcase for a change of clothes & toiletries, even though the police had given us authority to do so. We weren't even asking for all the belongings from the car at this point, JUST simply clothes for him to be able to wear for the drive home across country. Their excuse was they were too busy & that the person that could help us wasn't there. We spent another 3-4 hours trying to get access to our vehicle. Zero cooperation. They even seemed a bit as if they were doing it on purpose...very strange. We had no choice but to leave our car & belongings, drive back home across country without getting any toiletries, clothing, electronics for work & entertainment purposes, etc from the vehicle & just leaving it behind. We had made multiple calls trying to negotiate with them, but whoever we spoke to gave us the number for someone else to call. This process was never ending.
When we finally were able to arrange for our vehicle to be transported home to us thousands & thousands of miles away (for thousands & thousands of dollars, which I'm sure was their plan all along), there was at LEAST $3,500-$5,000 worth of missing property & belongings missing from the car when it arrived. I cannot begin to describe my anger & rage!!
They claim the police never gave them the inventory from the car, which is absolute bologna. Just a few of the missing items included: a newer Apple cell phone my husband used for work, along with 2 of the large iPads he used for work, my makeup bag full of high-end cosmetics, expensive makeup brushes, skincare, hair products, MY suitcase, 2 pair of my prescription glasses (why??), a prescription bottle of medication (a controlled substance mind you), a vape pen, my husband's entire suitcase, along with other random items that make zero sense to take. They had been locked in the trunk so they were not visible, but you had to use the key to unlock the trunk to find them. If they would have just let us take 5 minutes initially, we could have cleared these items from the vehicle so this exact situation would not have occurred.
We even paid them thousands of dollars to store the vehicle on top of the original towing fee, just to have them rob us blind!!! Being left on the side of the road would have probably been safer than letting them "store" it. The vehicle had been locked, but the front drivers side window was smashed out from the accident & the keys were given to them when they initially towed it. Their lots were locked up with multiple locks, so it was most definitely one of the seedy-looking people that they have employed there. These people are crooks & I will never again trust another towing place to do something that is in their job description. Thank you so much for ruining this for us--as if a life threatening car crash wasn't enough, this was just the icing on the cake.
They rip you off for the storage fees then take out whatever items they want from your car. If you can avoid them, DO IT!! I can't stress this enough. I wouldn't recommend this place to my worst enemy! Avoid them at all costs. read more
