They are very professional. The staff went above and beyond to help me. I was updated during the entire repair process.

Expensive and lie about the year. Said a wash machine was two years old but when I searched up the serial number it was 15 years old. Also super pushy for sales. read more

Said they would call back and never did .terrible customer service . Seems like a common theme in the AV. Businesses won't call back 317 area code read more

Hi I Tiffany Clark has been ordering from this company for about 10 years and I love this company they've always been the best for me in Lancaster hands down anytime I need anything as far as appliances I go to them and thank you to the lady who helped me yesterday on January 18th around 2:33 she had on a green sweater I'm so sorry I forgot your name but I do remember your faces I will never forget your faces and I love you guys keep up the good work serving an Antelope Valley read more

Nick came to my house today and he was great! Answered all my question and was very knowledgeable. I am going to make sure they send him again when the parts come in. read more

Went to arrow for a refrigerator. We negotiated a price that was 50 dollars below the listed price and I was told that if I paid cash they would also reduce the price by the tax amount. I thought that was a good deal so I confirmed with my sales lady and as she was getting the paperwork together I went to get the cash. When I came back the story changed and they said they would not honor the deal. They lied to me to make a deal and just figured I would pay the higher price when I was sitting at the table. This is what's known as negotiating in bad faith. Be careful when you are dealing with these people. They have a tendency toward telling you what you want to hear and then pulling the rug out at the last minute. My advice-don't waste your time with these guys, read more

I am giving one star because yelp wont allow for zero stars. This place is an absolute rip off. I stopped by on Friday July 14 looking to buy a refrigerator. They said they would could have one brought out to me on Saturday July 15. They call me July 15th and said they had a "power surge" and all the refrigerators were not cold anymore. They would need to send me a "loaner" until they could bring mine out a week later. That Thursday July 20 the refrigerator I ordered was delivered and installed. We transferred all of our food from the loaner to the "tested and verified" refrigerator. Come Friday morning July 21, the refrigerator never gets cold. I call the store and the sales guy David said let me find some other one to send you. Sent photos via text and said he would have it out that day. I never heard back from him. I drove to the store and waited to speak to him, he sat texting on his phone and looking at his computer and never looked at me. I asked when the replacement refrigerator would be arriving and what can I do about the loss of over $150 worth of food I put in to the broken refrigerator. He dismissingly said sorry, having never looked up from his phone. Said I would have to talk to the owner for anything. I asked where the owner was, he told me at the bank and would return in an hour or so. Never heard back from her either. I finally had to call owner carol and informed her of my situation, she refused to offer anything for compensation for loss of my food items due to broken appliance they delivered, nor anything to compensate for the second delivery guy pouring water all over my living room area when he removed the broken refrigerator and refused to clean it up! Over priced and broken appliances with absolutely zero customer service! I would pass on this place, plenty of other and better places to get quality new or preowned appliances in the area. read more

Im glad I finally made the call to have my oven fixed. I was dreading to hear i may need a new one. Eric came out was very friendly but mostly knowledgeable and efficient. Now he has my oven up and going and my girls can finally have homemade cookies. Now we can also have Great family dinners. Thank you Arrow Appliances Eric is an asset to your company. read more

Erik Greene just came to look at my dryer. He was exceptionally polite, pleasant and gave me a detailed and simple explanation of the problem. I appreciated his patience and quick replacement of the part. I have used Arrow Appliance for over 20 years and have always received excellence service when purchasing or for service calls. I highly recommend them! Kaye read more

Have had Arrow Appliance out twice for a washing machine repair. The technician, Matthew was so professional that I requested him for an additional repair. The first time he repaired my machine he explained everything that he was doing and why. He then went on to advise me on what additional parts may soon need to be checked to keep my washer in working order! Today, he showed up with the needed part in hand and repaired it again professionally and courteously. I would definitely recommend them to call anytime I needed a repair done. S. Sperry, Palmdale read more

Been using Arrow for years for service calls and purchasing appliances! Truly the best in Av for service calls, appliance purchases and parts. Special shoutout to John who repaired my Samsung oven today read more

I am a single Parent with 5 children Arrow Appliance made it affordable for me to have a almost new large refrigerator! Their sales man David was friendly and made me feel so well taken care of! He even arranged for my refrigerator to be delivered very quickly and they even took the old broken one! The delivery guy was quick and very polite! I will continue to use Arrow Appliance and cannot recomend them enough! read more

Absolutely stellar service in every way! Quick response to my inquiry, great prices, had a technician out the next day who was friendly and very knowledgeable. He fixed my dryer quickly, and I was thrilled! read more

I called for repair service on a tenant's dishwasher. I heard back from them 6 days later. Offering to sell me a dishwasher! They never called me to tell me the dishwasher was not fixed. I assumed it was fixed and I would have to call for a copy of the invoice. About 5 minutes before Arrow called me my tenant called to see when we would install the new dishwasher. I would have used them as a vendor had they called me after the service appointment and told me the diagnosis and the amount of the service call. read more

The whole team at Arrow Appliance are amazing. Quick to return calls, answer questions and give the best prices possible. Customer service 100%! read more

Arrow came out to fix my ice maker. They came out probably 4 or 5 times and replaced many parts with out being able to fix it. On the last visit for the ice maker they finally said nothing could be done. I figured I would keep on making ice the old way with ice trays. Right after they left this time I noticed my freezer was no longer freezing. So no longer could I make ice but everything in my freezer was thawing out. I called them and they came back out and the freezer had frozen up. They thawed it out and said it was probably because he had left the door open to long while trying to get ice maker to work. They left and I hoped the freezer would work again. It did not. After 2 more text messages and a voice message with no response I went out and purchased a new refrigerator. I would not recommend them to anyone. read more

Excellent customer service!!! Family owned business are the best because they understand a family crisis. My fridge broke down and died unexpectedly last Friday and I was referred by a coworker to these guys. As soon as I called in (I was mainly looking for someone to repair my fridge) I got Stacy on the phone. When I explained to her what was going on with my fridge she had such great knowledge of how my fridge should be running and what could be wrong with it. She then explained the price for someone to come out and fix it. When I realized that it might be cheaper to buy a used fridge I asked her if they had a trade in policy or could take my old fridge if I were to buy a used fridge from them, she explained that they had a $20 credit for the fridge and they would gladly take it. (even if only to use it for parts) I was originally trying to get the fridge the next day and she even sent me pictures of the fridges in my price range to try to pick one out before I went into the store the next day. Unfortunately that day they were booked with deliveries so I didn't get same day delivery but was scheduled in for Tuesday (they are closed Sunday and Monday was a holiday) Yesterday (Monday) they called me in the morning and said that they were able to drop off my fridge!! Luckily for me my husband was home and was able to get the new fridge in and they took the dead one with them. You can just imagine how happy we were that we didn't have to go another day with out a fridge. Thank you all for all your help!! Shout out to Shanna and Stacy thank you so much for all your help I will defiantly be back for a washer and dryer soon! read more

Had problems with my washing machine. Went in spoke to employee whom recommended a pump. Well, it wasn't the pump. 24 hours later went back to return the pump in exact same perfect condition and they refused to refund me. First of all I told the employee that my prob was the timer switch but he talked me into buying a pump. Do Not buy from here unless you are certain that the part is the one you need otherwise you are out of luck read more

We moved here from OK, and didn't check with our agent about the dryer connections. We brought over our electric dryer and the house wasn't wired for 220. The electrician that I had give me a quote told me it would be too expensive to wire the upstairs with 220. He recommend that we buy a used one form Arrow. The sales lady who helped us out was honest and pointed us to a model that was a bang for the buck. The first one we got was not working when the delivery guy hooked it up. She had him bring over a better one without raising the price on us, with a few days. The delivery time window that was promised was met, the delivery guy did a great job in setting it up and not damaging our walls. I highly recommend them for appliances, price is fair and service is outstanding! She told us that when we move they will buy the old one back from us which is awesome because I have a fancy paper weight in my garage that I can't wait to use agin. read more

Needed an oven repair. Nick came out, to fix it. He was knowledgeable and friendlly. Had it working again in no time. He even showed me how to take the door off for easy cleaning. He also showed me how to clean out the trap on my dishwasher, which cleans better now. I have bought washers and dryers from arrow appliance for years my dad bought a refrigerator from them. They give you a 3 month warranty with purchase had an issue with one of my dryers and they came right out and fixed it its been working fine for years now. I would recommend them. Very reasonably priced also. read more

I called the Lowe's technician, they came and didn't give me any helping hand and offer a higher price to fix the problem. So disappointed. Finally I tried to called this company, he came and told me with true. Finally I could fix my problem easily and lower price. So happy to called him. Work with heart! Really recommend. read more

I called arrow appliance and they were great! David took care of everything, selecting the replacement stove, having it delivered, hauling away the old unit and coordinating with the tenant. I'd definitely use them again. read more

I have been in the Antelope Valley for 25 years and have been doing business with Aarow Appliance since I moved here. Fixing my washers, refrigerators and stove. I would call the office in the morning and by the afternoon my appliance parts were ordered or it was fixed. My oven went out and I called all over the Valley to replace the stove. Now mind you this is a Jenn-Air Down Draft Slide in Electric Range. Warranty had ran out years ago. Was going to cost in the upwards of $2500. Well, who has that kind of money just laying around ? NOT ME ! I am on a fixed income, buying another range was out of the question. I called Arrow and they said they would work with me making monthly payments. Every month I took my payment to the store and paid it off. That year I was able to make Thanksgiving dinner for my family ! Forever grateful to Arrow Appliance ! read more

I love these people! AWESOME customer service, from the parts department to the service techs. We had some trouble finding parts, put they never gave up on me and came through FOR ME!! They are the first people I call and they have NEVER failed me! read more

We had a problem with standing water in our Boshe dish washer at the end of its cycle. The repair representative analyzed the situation quickly and fixed it. I would recommend there service. read more

Pretty disappointed in Arrow Appliance. They came recommended by the community. We called them to see if they could come out and fix our oven the week before Thanksgiving. First off, the guy looked at the oven for approximately 30 seconds and said "it's the ignitor" K... on further inspection he decided that I needed an electrician because the breaker was broken. My breakers aren't labeled so how did he know which one it was? He told me he tested it from the inside. It was weird to me because how did he know it was the ignitor? He's the professional right? Nope. My husband was out of town so I was all by myself and I feel like he took advantage of that. But my husband came home and tested the breakers and they're all working. Magic, I guess. He told me that he couldn't help me and let me know that it was the week before Thanksgiving and he had 12 calls that day. And I shouldn't have waited until the week before Thanksgiving. Number one, I don't care how many calls you have, you're getting paid. Number two, I guess I should have called Arrow ahead of time and asked when the most appropriate time to call is. ::eye roll:: My husband and I went over how the heck this guy figured the oven wasn't getting power. He opened no cabinets, did not move the oven, and there is no obvious way to test the electricity to the oven. I guess I should have babysat him but I thought they were honest, my bad. Finally, he told me my options for fixing the oven: I can fix the ignitor and that will be "more than $200" (google says $45 but he's the professional, I guess. Also, why would I need an ignitor, it's the power right? Wrong...), I can get a replacement oven that will cost "around $2500" (google determined that's a lie. He also told me he couldn't call HIS OWN JOB to see if they had a replacement oven cause he's so "busy"), or I can call the "gas company and get a free oven" (not a thing). I get it was the week before Thanksgiving and he had other calls to get to but if you're literally not going to touch my oven and just hang out for MAYBE 15 minutes, let me know ahead of time so you don't waste my time too. Such a waste of $35. Thanks for nothing Arrow! read more

I have found my favorite appliance store! My dryer had died (or so I had thought) and I needed a replacement one quickly. After checking reviews on Yelp(disregarding those who only use Yelp to complain) I felt this was the place to check out. It has an industrial feel to the place, but I was greeted quickly by the staff. While browsing their available dryers, which were priced to fit any budget and a nice selection, I explained my dilemma. Instead of selling me a new used dryer which comes with some kind of warranty, I was given alternatives as to have my old dryer fixed by one of their repairmen or, since it was an easy fix, to replace the part myself. Talk about no pressure to buy! Wow! A salesperson turning down a sale? Unheard of! I was also offered a trade in on my old dryer towards the purchase of one of theirs. I left the store with a less than $20.00 part and my dryer is now chugging along. However, I will say that next time, I think I will let them professionals do the work! Arrow Appliance well done. You have earned yourself another lifelong customer. Can't wait to tell my friends about this place! read more

If you have an issue with any appliances in your home call Arrow first!!! From their friendly parts department to their repairmen they know their stuff and they have the best never give up attitude even in the face of a challenge. We've had to order parts and we've utilized their repair service and they have yet to let us down. Their prices are very reasonable and getting a tech out is quick and easy. Don't chuck your appliances so quickly give them a go at them first!! read more

Based on my experience with this business I do NOT recommend if your looking for work done right the first time or done in a timely manner. A simple fix for a washer turned into a month long debate and multiple service calls. So disappointing and stressful. read more

I had an old washer and dryer sitting in the front yard for two months that I needed to get picked up. I saw someone mentioned Arrow appliance on Facebook so I gave them a call about picking up my item. They set me up for a week later and the gentleman that picked it up was earlier than expected which was fantastic! All around it was super easy for my pick up! read more

I am in the process of getting my item delivered. Even though they were closed for a while, I made inquiries over the last two weeks and got plenty of information from helpful associates. I feel like I got lucky. I got a great washer at a great price. I am still waiting for my washer to be delivered. But they have such great options. I can wait to use my washer! I will be telling my friends. They give honest opinions, you won't regret coming down. read more

Arrow Appliance. It was through Yelp that my wife found this helpful Store. They had a few common failure parts for my malfunctioning dryer...reasonable prices and good advice. Installed and dryer works again. Just simply couldn't not tell the world how much I recommend Arrow Appliance. read more

They are not to be be trusted because they come to your property and break things. They break your stuff and don't even give a option to negotiate with them. Also, when u call them they switch it up on you. If they break something they won't fix it and will just leave it to you to spend the money to fix it. read more

Jeff came out today and fixed our washer. He is very knowledgeable. I will definitely be calling them for future repairs. Their prices are better than their competitors. read more

Excellent service and support. We had a great experience with Jeff as our technician and he knew exactly what was wrong with our fridge. Even though he had to order the part, and it took two weeks to get the part and get back out her to install, he was quick and efficient. We will definitely call Arrow again when we need an appliance repair! read more

Arrow Appliances has always been my go to when my appliances need repairs. And when my washer started making a horrible noise they were my first call. Scott did a great job, everything is running great. I highly recommend Arrow, they are friendly and thorough with their repairs and service. Thanks again Scott. read more

Purchased a used electric dryer. The price was reasonable. It was delivered the next morning. The delivery technician man named Mike was excellent. The wall plug did not fit with the new dryer so he took the one off my old dryer and attached it to my new dryer. He also replaced my old dryer foil vent ducting. I used the dryer the same day and it worked great. So, good price and great service. read more

Went in for Dryer parts, the Lady cashier helped us, got us the parts we ask for, very polite. Went home installed the parts, but I also needed one more part, a thermal fuse, went back to Arrow this time te man in the parts department acted like we were bothering him, looked up the part it appeared he had one on the shelf, but he put it back and looked up the part again came back and told us it was only available in a kit for 29.99, so now the 6.75 fuse is going to cost us 29 bucks because he claims it is only available in a kit with a thermostat I don't need. I know the part is available separately, and what it sells for because I looked it up also. But I need the dryer repaired and the other people in town that stock dryer parts are out of stock till friday. So I purchased the kit. Yes there parts are OEM qualitity I don't even mind them making a buck, there is no excuse for a crappy attitude. Next time I will wait, I will not go back. This is why small business in America go away, 2 people I dealt with were great, but this guy can go suck an egg. Won't go back. I did purchase from them the ignitor, Gas Valve coils, 2 fuse, thermal fuse and a thermostat. I decide whrn I got home to finish it off right and ordered a new belt and tensioner, drum rollers and seals and a new timer from EBAY, the extra parts were 35.00 from a Whirlpool Dealer on EBAY, they'll be here tomorrow. Basicly a new dryer for 130.00 so all in all still happy, But next time it will all come from EBAY or Amazon. read more

Drove over an hour and they didnt have what they promised in their add. They deserve a minus 10 but that's not an option

if I could I'd leave no stars. They do not back up their adds. Their customer service is below low. They have no idea on how to treat people. When you show them an add they say that it isn't an account they use anymore when the add was just published a few days ago. Save your money, save your time and don't get the headaches. DO NOT COME TO THESE PEOPLE FOR ANYTHING!!! read more