Okay I'm pretty sure that the following insurance horror story is, at the very least, evidence of Array's unethical business practices, and if I could give zero stars, I would. Steer clear of this company!!!! My therapist and psychiatrist are wonderful! They are not, (guess I should say were not) the problem. Why the past tense? I can't see them anymore because of "insurance issues." Uh, issues...? I provided Array with my updated insurance info in January 2026 (with images of primary and secondary insurance cards in an email), when my insurance changed at the start of the year. Heard nothing back from them, but I figured that the billing department would contact me if there were any problems. Several weeks go by. Crickets. Overtime, I forget all about insurance because my life was chaos. But then...Yesterday (Feb 26th 2026) and today (Feb 27th 2026) after some irritating back and forth with the billing department via email, I called the billing department, hoping someone would answer the phone. To my surprise they answered the phone. I was informed that Array doesn't take my primary insurance. M'kay... Gee, I wish they had told me this in January, before I went to all those once-a-week therapy appointments.... but from my experience, secondary covers whatever primary doesn't. Then they said they tried to bill my secondary insurance, but the claims got denied. Huh. And they told me that I have a $1540 bill for services dating back to January. You know, JANUARY: the month when they should have informed me that my insurance wasn't working! But I got no communication until last night (Feb. 26th 2026) when I got an email saying that there was an "insurance issue". Horrified, I called my secondary insurance company to ask why they were denying the claims. And they had no idea what I was talking about, because they never received even a single, solitary claim from Array. I got a verbal shrug from my secondary insurance, and they told me to contact my primary insurance. I got a sense of "I don't wanna deal with your problem, go over there" from the customer service rep. So, I spoke with the primary insurance company, who of course didn't know anything about anything. Basically, they told me, "Send us the bill and we might pay it". Might. Great. So I guess that either Array lied about sending claims, or there's some sort of administrational muddle...somehow. But if there has been a muddle, the clinic should have figured that out, before sending me a bill that's $200 more than my monthly income! I'm obviously poor, living on disability... and savings? What's that? Friends and family were unanimous: "Don't pay that bill! Fight it. Maybe find a lawyer." I hate that Array put me through all this. We could have avoided all of it if they communicated with me in January. The stress has made all my health issues worse, not just mental health. I sure could use a therapist but oop! I no longer have one. read more

DO NOT USE ARRAY AT HOME!!!!! Terrible care, unprofessional, & terrible billing service!!!! DO NOT USE!!!

Was able to confirm that Array sent my claim 11 months late. They had 90 days. I no longer have the insurance now, that I had then, so they told Array that my coverage lapsed so they denied payment. The nice woman at Array who was trying to get my bill for the February dropped, said her supervisor said no, that I had not checked in (despite my being in the waiting room). I am now going to file an appeal with my insurance company. I'm also looking into getting Array formally investigated. read more

God damn joke. I've been waiting a month for this appointment. My provider shows up ten minutes late and says she can't hear me. So try to join with my phone instead of computer. She disconnects, and does not allow my phone to enter the call. So I call the main phone number to see what's gone wrong. They say my provider has marked it a technical problem and since it's been longer than 10 minutes, there's nothing they can do. BUT SHE WAS 10 MINUTES LATE. Absolute insanity, now I'm gonna go somewhere else to wait another month. After reading these reviews, I'm glad my appointment didn't happen. I also looked up my provider "Sabahath Shaikh" and she's pretty much hated by most people she comes across. read more

Do not recommend. Was provided care for six months and then when I canceled my appointments within a timely manner, not only was I given a cancellation fee, but also I was given a bill for care for the past six months. It is highly unethical and illegal to tell someone that their insurance is fully covered and then send them a bill not one months ...not two months ...but six months later. My therapist tried to have me watch YouTube videos during therapy. I was under the impression she was gonna send me YouTube videos to watch after therapy, but she wanted me to click out of the window of therapy and watch YouTube videos. So my first session I got billed $550 to watch YouTube videos. I am completely disgusted with this company and I will not leave one stone unturned in my mission to make sure that not only my case is resolved but this company is held accountable. read more

DO NOT USE THEM. I have never left a yelp review, let alone a negative one, in my entire life. I would rate them lower if I could. Echoing what everyone else in these reviews have said. I am convinced this is not a real practice and is instead just a way to steal money from people. They charge for everything and charge incorrectly and then do not give a convenient way to pay it. I have been unable to speak to anyone at their offices and have left countless voicemails. I had terrible intakes and two different psychiatrists filled my prescription incorrectly, then was unable to talk to them for days to get them to correct it and I was in withdrawl by then. The only thing they try to do is get your money DO NOT GO HERE. They have now sent me to collections for a bill I have no way of paying. They do not answer the phone and they have deleted my patient account so I cannot review charges. This company is horrible. My worst experience ever. read more

terrible experience with billing and provider . hard to navigate and cancel appointments , hard to communicate with anybody and provider feels very rushed . read more

Writing a small update because this has gotten ridiculous beyond comprehension. I just received a collections threat today from them even though they should've handled my billing issue with the insurance. They're fault. Not mine. I know for a fact now I shouldn't have to pay for it (according to my insurance, regardless of anything Array's tried pulling). Honestly, I feel I'm being harassed (and clearly so have others). Here I was going to help myself, yet they've only made what I deal with worse. Thanks dimwits. Working on getting a cease and desist sent because you can't make this stuff up. Saved almost every interaction I could find dating back to my first appointment set up. Total con artists through and through. I hope they get legally and financially nuked. read more

DO NOT USE THESE PEOPLE. I cannot over state how to NOT use these people. I was looking or a mental health provider. I specifically stated what it was that I needed and what state I live in. I ended up talking to someone out of state who could NOT provide me with the service I needed. They ended up billing my insurance and say I owe the copay because "the service was provided". They said they're going to send me to collections because of this. read more

The purpose of ensuring good mental health and good therapy is to have a company who can support their clients in a quality way. This company does the opposite. They switched platforms, I get that, however they did a horrendous job with ensuring fair payment. Additionally, I was sent a bill in March where I was required to pay for my sessions and done so by filling out the credit card option and sent that in for processing. They claimed they never received it and I was sent an even more expensive bill. I tried to tell them and despite what occurred I was still required to pay it. I will not ever use this company again for mental health purposes and I will be using better means to do so. This company is unprofessional by every definition of the word, and if you are reading this review I encourage you to use other organizations for these services. read more

if I had read these reviews would have never g ontacted them. I got their information from Humana website as a mental health provider I could go to. i sent them all my insurance info but was never told that they didn't have a contract with them how would I know that. they clearly had my info including my IPA. I had three telephone visits with a very caring person and then I gets bill. no contract and payout of pocket. read more

Absolutely terrible experience with Array At Home Care. They consistently fail to bill insurance correctly, causing unnecessary stress and out-of-pocket costs. On top of that, their communication is awful--they rarely answer the billing department line, and fail return calls or follow up with patients. If you need reliable home care, look elsewhere! read more

Laughably shady platform. All important information needed to contact anyone or save money is exceedingly difficult to navigate to, which is hard for me to believe is a coincidence. I made an appointment with a psychiatrist and was sent a text from Array a few days later stating that my insurance was "unable to be verified," despite correctly entering all relevant details upon registration. I was then directed via text message, with no relevant link, to "upload an image of the front and back of my insurance card through the portal." Except...there was no option to upload anything on the "insurance" page of my account. My status was set to "self-pay," implying they never even checked whether my insurance was accepted to begin with, and I'm simply suppose to "contact Array" if anything appears wrong. That's all. No email, phone number, etc. Nothing whatsoever was provided on the page to help me with this. I went ahead and cancelled the appointment I'd made with one of their psychiatrists because this is just unacceptable. It's 2024. All remote healthcare platforms should allow you to upload proof of insurance easily through your account. This is health tech 101. Thankfully, whatever funnel I went through to sign up didn't require me to upload any credit card or banking info. I wouldn't trust any platform this poorly designed with my money or personal data. There are a plethora of better options available for me to seek psychiatry. Do better, Array. read more

I have contacted my insurance to provide me with the name of physiatrist that can take my insurance. they referred me to Inapthy Behavioral Healthcare group. I was seen by Dr. Gurtej Mann ( phone visit ) few days later I received a bill for $425.00 which according to the statement date was already past due. I call his office and told them my insurance will take care of the whole thing. Now they are refusing to contact my insurance. After reading all the bad reviews about them I contacted my insurance and asked them to open a investigation for fraud! People stay away from this place. They will screw you one way or another. I will try to contact the board of psychology as well. There is something is going on here. They want to get your credit number on file so they can charge you without your consent. THEY ARE NOT LEGIT! read more

Do NOT USE THEM!! They will place a credit card on file! They also will book future appts that you will cancel weeks before the appt. Then they will turn around and bill you when the appt was canceled! Plus my provider was nice but I can't say she was professional in her demeanor. Save yourself a headache GO ELSEWHERE!!! read more

Billing is inept and will scam you. They don't know how to process your insurance but say you're covered, or whatever they can to get you in the door. Then 9 months later they "discover" you're not covered and send you a large bill. When you try to call them, they don't return calls and then send it to collections. Argue about laws and regulations and they lie to your face. Mental healthcare is already a hard topic to seek out. You made it so much worse and exacerbated symptoms. DO NOT GO TO ARRAY AT HOME. read more

Do not book through this company. The billing nightmares are true. We have been dealing with this since mid May. They are not submitting to insurance. They are in network and it would be $80 total. Instead they have sent us to collections for $600+ . You cannot get anyone from billing on the phone. If you email them, they will just say over and over once you fill out this form they will correct it. And no matter how many times you fill out the form they still won't submit. Now we have to submit the claims ourselves and mail a letter to the collections office to have the debt discharged. Already have a full time job and now I need to work for Array billing dept too- unbelievable. read more

This place is a scam. They are trying to collect money for missed appointments that I did not make. They sent it to collections. I spoke with them and told I will not be blackmailed into paying something I did not request. I asked for proof and they could not provide any read more

Stay away from this place. It's a scam that charges for no show cancellation fee $100 and then they tell you it's in the terms you signed but nowhere in the terms says $100 charge for no show. Also, they say they take your insurance and when the bill gets received it shows that insurance covered $0. Then they take you to collections. Do yourself a favor and find a better practice. read more

Terrible service. Can not get someone on the phone to discuss billing issues. Providers computer cuts out all the time while on teledoc appt, after 10-15 mins after appointment time there is no way for us to rejoin the dropped video call. Do not recommend, this is not acceptable for therapy. We gave them multiple chances too. read more

This company used to be called Inpathy which was not accepting new patients at the time I initially inquired about telehealth. My insurance company retained Inpathy/AtHome Array as an in-network provider. The first week of April 2021, this provider was accepting new patients. I provided a great deal of personal information - like you normally due - before I was able to make an appointment. I had to wait five weeks for the appointment because the new patient first appointments were still limited. AtHome Array confirmed my appointment two days in advance and the morning of the appointment via email. I logged onto their telehealth system for the appointment on-time, waited 30 minutes, and no doctor showed up. I sent emails, used the web site chat bot, and left a voice mail. Two days after the appointment, I received a return call asking me to fill out additional forms that were not on their portal prior to or at the time of the appointment. This healthcare provider did not value my time. Although there is information in their paperwork about when a patient doesn't show up that they will be charged, there is no consequence if the healthcare provider schedules an appointment and is not seen. read more

Everything that was already said - it's all true it's a scam. If I had seen this I never would have signed up. I am usually lucky going places, hiring people, conducting everyday business and finding good service providers, But I dropped the ball on this. They suck. read more

Horrible, will not bill insurance company, intake interview was 30 mins and the counselor was able to diagnose all of my mental issues... wow now that's unacceptable. Psychologist only interested in putting you into an institution. Unprofessional and not at all helpful read more

Whatever you do, DO NOT GIVE THEM YOUR BANKING/ CREDIT CARD INFORMATION TO STORE!! Woke up to an email stating that since they had my bank info they were just going to auto-debit my bill unauthorized. My therapist has since given them notice she is leaving their billing after losing 8 clients who no longer wanted to be associated with Array at Home. This is by far. The worst billing dept in the medical field ran by Christopher Chew, who in all honesty could care less. read more

Missed a telehealth appointment and was charged $25. Even though they have a credit card on file, was placed in collections for $50 in three months. When asked what having the credit card on file is for, I was told by that billing representative it was for "high balances". Makes no sense. read more

Terrible experience. My first session got cut short because they were experiencing technical difficulties, and the meeting we scheduled following that, was cancelled with absolutely no notice given to me so I was sitting around for 30 minutes confused if I even still had an appointment. read more

said they accepted my insurance, made me do an appointment, and now are sending debt collectors because they can't keep up with what providers are in network with them. never go here. read more

By far the worst telehealth service I have ever used. Horrible billing practices and constant threats from attorney's saying I owe a co-pay. All of the doctors are poorly trained and many barely have degrees. Keep very far away! read more

If i could give this place a 1 star i would. I am not surprised that this place has a one star because it is a fraudulent facility. I had called and scheduled an intake appointment. After finding out that they did not take my insurance, i called to cancel the appointment. I never signed documents, I never did an intake, and they have sent me a 350$ bill (which now a lawyer has contact to threaten me into paying this fraudulent bill, that they refuse to remove as i dont have a recored of the cancelation call from 7 months ago. DO NOT DO NOT get involved with this scam place. I repeat do not!!!!!! there is so many places that are kind compassionate and most importantly not a thief, that can help you. I will be repeatedly spreading this word to inform others. read more

They actually told me that they are not able to help the patient fully because they are virtual. That is outrageous !! So they only help the moderately depressed, Really ? My child was put on medication that was not agreeing with them and was making them more depressed and they refused to let the doctor know and would not schedule an appointment sooner the weeks away. Therefore I had to play doctor and take them off the medication. I do NOT recommend this place at all . They do not care whatsoever about the patients well being. read more

My son scheduled his first meeting with them and they cancelled the meeting. He then scheduled another meeting and afterwards decided that Alma was a better choice. Array say that they left phone messages for my son regarding his $20/copay but the first and only letter we receive at our home address is from an attorney (who has been admonished by the Court's Disciplinary Review Board) threatening to sue us in 10 days if we don't reply. When I suggested that their business practice was not helpful to my son they recommended I leave a Google review. So here is the review. I do not recommend this company to anyone with mental health issues. read more

These people are disgusting. I called to make an appointment and gave they my insurance which they said they took. They then proceed to ask me why I'm making the appointment and do a mini intake asking me all kinds of personal questions. Two weeks go by. They send me more emails asking for more information. Then on the MORNING of my appointment, I get a voicemail saying they dont take my insurance (they told me they did) and were cancelling my appointment. Unbelievable!!!!!! What a horrific thing to do to someone let alone someone seeking mental health care. Unreal, unethical and wrong. read more

The service is mediocre but they have a preposterous 72h cancelation policy or you get billed!

They are in the business of "Mental Health" well they really should work on how they handle themselves. These are the worst people I have ever dealt with. Their call center people should understand that the people calling in should be handled with care, and sensitivity. I do not recommend this company to ANYONE with "Mental Health" issues. This company should do some training in their call center, on how they treat people with mental health issues. A call center is a first impression just how the rest of company is. I can't imagine how their Psychiatrist or Psychologists are. Never would I tell someone to go here! NEVER! read more