I called last week and made an appoint for pest control services this week at my rental condo with…read morean arrival time of 8am to 10am. I called at about 930am on the day of service to confirm the appointment, and the appointment was confirmed again at that time. I was told that I would get a call when the technician was on the way. Later that day after no call from Orkin and no pest control services, I called Orkin again and was told that my appointment was not communicated to the local office - with no apology. The next day (Wednesday) after no return call from a manager, I received a text stating that my service was now scheduled on Friday - in two days. So I called Orkin again to discuss the fact that nobody had returned my call and that the Friday appointment was scheduled without anyone talking to me. On this call I asked that a manager call me before the service technician arrived on Friday. But nobody from Orkin returned my call. The service technician who performed the service on Friday was very nice, and when I told him my story, he called the Orkin phone number. We talked to another Orkin rep who told me that if a manager didn't call me back today I should escalate my concerns. Nobody from Orkin called back, so I called Orkin again. After talking to someone, they told me I needed to talk to the branch manager. I waited on hold while that person attempted to connect me with the branch manager. After waiting for ten minutes, I was connected to voicemail. I was not going to give up, so I called Orkin again, and once again, I'm waiting on a call from a higher up. We will see if I get a call, Orkin is a pest! Don't let this pest invade your home if they even show up. - -

I called on a Friday Morning to request services. The representative said I have a spot for Monday…read moreMorning 10 - 12. I get and email from the company saying it would be Saturday; I called and confirmed for Monday Morning at 10 - 12. Monday come, no show, I called; I was informed that my appointment is for Wednesday Morning from 10-12. No called about a change. I understand if they are backed up, and can't make the appointment, just let me know. Wednesday comes, and no show. I called on Thursday and they informed me that they had put me to "asap;" I informed that they can cancel. The representative said that they would put a note for the branch to call me. I am here just to say not a called. I assume that Orkin has a good services just not in Panama City and its surrounding areas, so save yourself some time and call some other company. There was even an Orkin car passing by the street.

I signed on to write a review. I did one on Google. I noticed the ones on here are older. I did see…read moreone bad review from 2022. I moved to FL last Oct. I had them come out to be proactive and hopefully prevent or have less of an issue when spring came around. I had a second spray done late Feb. Ive met 3 of their technicians. All friend. All helpful and knowledgeable. They explain things, they offer tips, answer questions. One of my outside walls, there is a little hole where the wall meets the patio. the other day i noticed an ant go into it. I've been meaning to call Arrow. I've just been busy. Today, one of their trucks was in my neighbor's driveway. I asked if he could come over and take a look when he was done. What i expected, was that he's look and then we'd set up an appointment. Nope. explained that i had carpenter ants and treated it right then and there. It makes sense, since he was already here, but... maybe he had to rush to the next appointment. He still gave me the time, explained the situation, and had the attitude of we're going to do everything we can. If they've built a seriuos nest in the wall, it might come down to removing the outside wall. That not anything they can do. But, about 10 min after he treated and left. They were definitely stirred up. It allowed me to see 2 other entry locations. Hes going to be back tomorrow to treat the other locations. Thanks guys

All these positive reviews are nice. We had a way different experience. Our lawn was in good shape…read moreI am injured so we had a year contract to spray our lawn for bugs, weeds, evasive grass and to make are lawn look good. In 1 year are lawn looks so bad we aren't sure we can turn it around. I had to tell the guy who came out here who was here maybe 6 minutes a visit not knowing I was home I had to finally ask are you going to take care of all these issues? OH I will set up a separate visit that never happened, so the problems got worse and worse. If you come to take care of a lawn you would think you would spray as you see the problem this is Florida heat and bugs are bad, but come back in a month or not at all causes a bad looking lawn. So instead of our nice Bermuda grass we now have dead spots from fungus, torpedo grass over 40 % and centipede mixed in the rest I had to start to spray for it myself tell contact was over . If I also had a rat problem not sure they would have helped with that, not recommend at all.

I called in and left a message because I needed a termite inspection on a home I was purchasing in…read morePanama City Beach. David called me right back and happened to be in the area of the house and immediately went in and performed the inspection and got the report back to me right away. I was extremely pleased and would recommend them to anyone in the area. I plan on buying my termite insurance bond with them versus other large chains in the area. Bay Area pest has more competitive rates, better reviews, great rates and customer service and I prefer to do business with family owned and operated businesses to begin with. Don't hesitate to give David a call!

Amazing response and very fair pricing. Work is guaranteed. . The owners is Kirt. I dealt directly…read morewith him.

He came,he saw , and he sprayed! Super sweet guy and couldn't have chosen a better business to hire…read morefor my pest control needs! I'd say one time payment for 4 sprays is great for a duplex!

Cannot talk to anyone local. Everything goes through new corporate owner. The bureaucracy and…read moredelays are terrible.

We are new part-time residents in Panama City and I've left several messages with this company to…read morecall me back as I like to know more about their service. Unfortunately, no one returned my call so I went with a different company.

I've been using Cook's PC for over two years. I have always had wonderful service. My technician…read moreis great and keeps in touch. My representative checks in with me frequently. They both love my dogs!! The fees/charges are very reasonable for this area and in no way more than any other company here. There was no high pressure sales and I was very comfortable signing the service contract. My representative answered all of my questions and made sure I understood. I would expect to pay for a service I am getting whether in a pandemic or other event, just as I would expect to be paid for a service I provide. Great team here! Thank you!!!!!

Obviously their prices are way too high, their website says there is no cancellation fees you have…read moreto have a contract or you will be charged astronomical fees, on top of not even a really great price on your contract. And you will continue to pay the contract during the pandemic, during hurricane Michael repairs because she has there are those of us a Bay County who have not had hurricane Michael repairs to our homes yet. It's a hard-core sale. And it does not bode well in their favor, that they have a man who works for them who does not like dogs and insist on hanging the flag of the United States of America upside down in Panama City Florida the home of Tyndale Air Force, Naval coastal systems laboratory and a lot of retire veterans but he believes he's entitled enough to be the only one to be disgruntled because his president didn't get elected so he has to hang the United States of American flag upside down he doesn't like dogs and he doesn't like America and they have price gouging and yes they do to charge to cancel contracts and they are extremely too high

We had a raccoon coming and going from our attic on the exterior of the house. We called, setup an…read moreevaluation, guy came out, quoted us, said he didn't have traps and would return that afternoon. He ended up returning the next day, they looked through the attic, assured us the raccoon was gone. Sealed the attic. Set a trap just in case. Yesterday we see this little poking out trying to get out. Broke my heart. Called him, he responded 2 hours later saying nothing he could do but said he would be out first thing today. Called at 8am. Called at 10am. Called corporate at 11am, they said give him an hour. Nothing. So now this poor creature has been trapped since Tuesday, today is Thursday. As much as we want it gone, I absolutely have a heart and the lack of urgency to do something is incredibly disappointing. Escalated for a refund and called 30A wildlife instead. He's coming in an hour!

Been with them for 20 years - Termite bond moved from $190/year to $290/year. Cost of chemicals?…read more Never a claim. They refuse to adjust their annual rate. Can't imagine what they expect customers to pay for 2024 and beyond! I am not sure that they inspect the property every year. Never have been contacted with results - only receive a bill each year. Shopping for another termite bond and service provider. Other customers apparently have issues with this firm as well based on the reviews shown.

I live in Apalachicola and have been very pleased with Brock Lawn for the past 8-9 years. My…read moreservice technician, Jason, does a wonderful job. However, today Jason went above and beyond!! I have a new hand mixer and couldn't get the beaters to stay in the mixer. Jason had just finished my lawn service, and I asked if he could help. Of course he said yes. A few minutes later, he fixed my mixer. Thank goodness for this great guy who is always happy to assist, even with making cookies!

This review is for their weed service…read more They are reliable but they just don't do a great job. They only spray half the yard, so you still get weeds. They are at my home for a total of 2 minutes. I don't have a large yard, but I see other providers in the area spending 5-10 minutes at each home. I have a Ring camera so I know that they only spray half my yard. I had to baby sit them via my Ring cameras because I noticed I was still getting weeds in areas. I don't want to babysit someone for a service I pay for. It isn't worth it. It is way too much trouble.

The technician Taylor did a fine job. Kind and professional. She gets 5 stars. My issue was the…read morecost. $299 for a brand new constructed home, single story on a slab, just to refi to a VA loan. The house I sold in Virginia was 25 years old, two stories with a crawl space, and the same type of WDO inspection cost me $95. Even my lender said it was overpriced by double. If I were not in a hurry, I would have shopped around more. I recommend others do so, too.

These guys were great but have been sold to Wayne's Pest Control. My first interaction with Wayne's…read moremay very well be my last. They send the bill to the wrong address and then place me in their "Collections" department. Those people are better left un-discussed as I have absolutely nothing good to say. You would think when an invoice was returned from the post office they would just pick up the call but no, apparently that is too much work. They would rather potentially lose a 25 year customer.