I would like to commend Jasmin Singh for an outstanding customer service experience provided to me…read moreduring my visit. Her professionalism, knowledge and service with a smile attitude made my whole experience pleasant. She had resolved my issues and provided information needed to continue banking with safety and security. I certainly value her service to this community specially to the Veterans and families.

Would like to shout out Travis Credit Union, Travis Branch for performing outstanding banking…read moreservices over the years! Want to shine the spotlight on Jasmin Singh, Sr Financial Service Rep, Travis Branch!!!! Jasmin has, and continues to work with me and my family assisting with estate management and financial accounting. Her willingness to share valuable knowledge and provide professional recommendations is what we receive on any given visit with her, she really cares for her customers! Jasmin's professionalism, dedication and pleasant personality is one of the many reasons we continue to bank at this location. She is truly a valuable member of your team!!!!

I have been a member of this bank since it was CMT then Solano first and now valley strong. It just…read moregets better and better. The new location is beautiful inside and out. The service is always amazing. I love the large parking lot and drive up ATMs.

Stopped by to tackle some last minute business with my Grandmother. There weren't many staff (due…read moreto the holiday season) but everyone was patient and helpful. We were able to handle her business fairly quickly and there was no confusion or miscommunication.

I always go to this bank and have no complaints at all. But this review is for DANIEL! I received…read morethe best customer service from Daniel who helped me tremendously when I had to make a new account. He was very patient, I felt very comfortable speaking with him, and I felt like I was speaking to someone I knew personally. The next day I had an issue with my account and called this branch, Daniel was there to help me out and made outside calls to get answers I needed and said he'd keep an eye out for me. The third day Daniel gave me a call to let me know everything was back on track! Thank you so much Daniel! I also want to point out that VIANEY is always in a good mood, is always helpful, and these are things I've noticed even when she's helping out others and not myself.

Poor customer service corvey i waste 1 hour of my time he cant open one account 2 ids and also sent…read morehim many emails nothing works.

CD matured. TCU gave me six days to make any changes before it rolled over into a 2-year CD at…read morehalf the interest rate. I found out that they count weekends in my "grace period" even though their offices are closed, so when I called Monday morning it was a day late. oh, well.

I've always had a positive experience with this bank. They never have a long line and make you wait…read morelong. Staff is always very knowledgeable and know what they're doing. Great at opening new accounts, as well as updating your last name, and getting proper beneficiaries on your account. I have nothing but positive things to say about this bank. It's the best one in Solano county.

Walked out- seemed fishy…read more She asked for my SS#, which I was a little nervous about sharing before she told me cost or what services they offered she was kinda rude. When I shared my had my identity stolen previously, she was unpleasant and just said goodbye.

Great service here honestly the only thing they can do to improve is add a coffee maker in there…read more Quick and simple every time they do the job.

I am just here to share my most recent experience with Travis credit union and their terrible…read morepractices. If you're a person or family barely making it living paycheck to paycheck and don't have a hefty savings or investments account, They will absolutely not value you as a customer. Long story short, they unexpectedly closed all 6 of our accounts without warning. Funds all frozen and no way to get them back within a reasonable time. My husband had been on disability for a few weeks. So he had not been receiving his employers direct deposit into our joint account. But his personal account, which Edd gets direct deposit to, and my personal account, where I receive my employers direct deposit, (Zelle, Venmo & cashapp from my small business) have been active. There was a scheduled payment that we forgot about come out of our joint that over drafted our account. However there were funds in our personal and savings accounts that could have been transferred over to take care of that, but because our joint account had been inactive for longer then 45 days (no deposits or withdrawals or transactions), that was the reasoning why all accounts where closed. Not just the joint account in question. We thought we were being responsible by not using said account since my husband was not working. When I called and asked why I hadn't received a courtesy call, to warn us about closing all accounts, Jimmy R. Said "we don't do courtesy calls". This was extremely frustrating as we both had our direct deposits pending and rent due. The j Ku solution given was to return to the branch and open new accounts, but funds from old accounts would be sent by mail and take up to 10 business days. Pending direct deposits would bounce back, as accounts were no longer active. So opening new accounts would absolutely not solve our problem. Conveniently our car loan account was kept open so we could walk into any branch and pay off our loan at our convenience. I've been banking with Travis longer than 10 years. Never in my life have I felt so small. Given our financial hardship and not receive any sympathy. We weren't asking for anything but our funds same day so we can pay our rent and eat. We are still waiting for said check and Jimmy to give us an update. We w called back twice and both associates have let us know that there are notes from Jimmy and to just wait for his call. Stay away! You've been warned!

DO NOT DO BUSINESS HERE. BE AWARE They will discriminate against you during the lending process for…read moreyour race/religion and other identifying factors that violate the Equal Opportunity Credit Act. They literally had me sign a contract, open a card issued the line of credit issued and even had the card showing up in my account. Then the loan person that had an issue with me personally decided to suspend my card and funding which is now negatively affecting my credit situation because of it. They treated me like a criminal after an approval...I have a 706 score and it was an instant approval with no income docs required...Then everything changed when 1 person got involved well after I was approved...PLEASE SAVE YOURSELF THE TROUBLE!! AND Nobody in their member service departments listen.

I really don't mind bank protocols, but in 5yrs Bank of Stockton has never called anyone i work for…read moreto verify a check. Today it happened and was so embarrassing. The check was verified, but it definitely left a very bad taste in my mouth. Being a former bank employee, i know why we called to verify a check. The bank protocol on that action is not a direct requirement but rather if it seems suspicious. I won't go into further detail on that, I'll just leave it there. I won't be back to this branch ever again.

Great friendly service. Wonderful community bank. They know your name where as another bank I've…read moreused for 30 years I'm just a number. Thank you Bank of Stockton keep up the great personalized service.

Travis is not my primary credit union. I stopped by today to make a withdrawal during my lunch…read morebreak. As usual (not my first time at this branch), the line is long with only two tellers *sigh*. The staff here are efficient, definitely not the most personable. They seems either bored or irritated every timeI stop by. If you don't have to go inside to handle your financial affairs, use the ATM or go to another location.

I am just here to share my most recent experience with Travis credit union and their terrible…read morepractices. If you're a person or family barely making it living paycheck to paycheck and don't have a hefty savings or investments account, They will absolutely not value you as a customer. Long story short, they unexpectedly closed all 6 of our accounts without warning. Funds all frozen and no way to get them back within a reasonable time. My husband had been on disability for a few weeks. So he had not been receiving his employers direct deposit into our joint account. But his personal account, which Edd gets direct deposit to, and my personal account, where I receive my employers direct deposit, (Zelle, Venmo & cashapp from my small business) have been active. There was a scheduled payment that we forgot about come out of our joint that over drafted our account. However there were funds in our personal and savings accounts that could have been transferred over to take care of that, but because our joint account had been inactive for longer then 45 days (no deposits or withdrawals or transactions), that was the reasoning why all accounts where closed. Not just the joint account in question. We thought we were being responsible by not using said account since my husband was not working. When I called and asked why I hadn't received a courtesy call, to warn us about closing all accounts, Jimmy R. Said "we don't do courtesy calls". This was extremely frustrating as we both had our direct deposits pending and rent due. The j Ku solution given was to return to the branch and open new accounts, but funds from old accounts would be sent by mail and take up to 10 business days. Pending direct deposits would bounce back, as accounts were no longer active. So opening new accounts would absolutely not solve our problem. Conveniently our car loan account was kept open so we could walk into any branch and pay off our loan at our convenience. I've been banking with Travis longer than 10 years. Never in my life have I felt so small. Given our financial hardship and not receive any sympathy. We weren't asking for anything but our funds same day so we can pay our rent and eat. We are still waiting for said check and Jimmy to give us an update. We w called back twice and both associates have let us know that there are notes from Jimmy and to just wait for his call. Stay away! You've been warned!

Bank manager found an error with my transaction and called me to help correct the error. I also…read morelost my bank card on the same day and I did not know until a week later. Bank manager said the card had been found and turned in. Thankful for the Bank Manager correcting the problem

The tellers do their job very well with great courtesy. It's unfortunate that some clients…read moremistakenly imagine that the tellers have more authority than they actually do. Yes, since covid the branch overall offers fewer services that it used to with regard to account management and opening new accounts for example. (Years ago I was very well assisted by an account manager with a particular problem I had. But it's not something a teller would be able to do. )

Me da gusto que este centro tenga personas como Marisol que habla español.muchas gracias Marisol…read morepor siempre estar lista para ayudarme con mis preguntas , Gracias por ser amigable y respetuosa ,Marisol es esencial para Banco de América .

This location has the most friendliest members. Shontre helped us with all our banking questions…read moreand he was so pleasant to work with. Small bank, ample window tellers, parking available and a few outside ATMs. One drive thru option for ATM.