Once a sale is made there is zero customer service after that. I purchased a tub less than a year…read moreago. It was damaged when they delivered it. It took 8 months and many phone calls and visits to the store to get that damage repaired. Now the lid is cracking and the response was you are required to pay a fee AND agree to pay for the full repair or replacement cost before they will come out. There is zero reason why a lid cracks less a year out. Pictures were sent of the damage and since then zero contact again. And you cannot bring the lid in. They won't look at it. I should have just bought a used one. Never again will they have my business and I will be taking them to small claims if I don't get some form of reply from them. Awful customer service.

Can't say enough good things about Linda and the folks at Waterworks. After trying to get a new spa…read morecover from Artic Home unsuccessfully Linda stepped in and found me the perfect cover. 2 visits and 2 phone calls to Artic home and I've yet to hear back from them!

The gentle in the store assisted us to fix our remote and didn't even charge us after he found the…read moreminor issue.

Awesome experience they took the time to explain everything. Look forward to doing business with…read morethem for many years.

I bought my Hot Springs Jettsetter in 2009. From installation to support I have found the company…read moreto be polite and responsive. At installation there was a bit of confusion that caused my electrician bill to be high. Without any hesitation Waterworks said they would cover the excess. A few years ago a small sensor failed - they walked us through what to do on the phone and had a service person out the next day. I have referred a number of friends to Waterworks and they have all purchased through them and are quite happy.

I was checking on service for the spa that came with our house... The young man who was answering…read morethe service phone could certainly use some customer relations training. He was fine right up through when he told me they couldn't service that brand of spa and I asked him if he knew of anyone in Anchorage who did. He suggested I call Mr. Google. Kid, if you ever read this, the customer is entitled to be a smart ass, you're not! When a potential paying customer is asking the "service department" about service, don't be a condescending jerk. Now, what if my spa is broken and I want a new one? My $10,000 will go anyplace but yours! One less place I'll have to compare I guess...

This business needs to learn the meaning of punctual. Their hours are 10-6. It's 10:15 and still…read moreno one is here on a weekday. This is the third time I have tried to buy chemicals and they're not open during their posted business hours. Not a good way to run a business. Going down the street to tub house.

This company refurbishes hot tubs and sells them as new. The customer service is non existent once…read moreyou have a problem. Buyer beware! Do not use these guys.

On 10/12/15 I made contact with the owner of Alaska Spa Technology. I stated that my Jacuzzi Bath…read moretub jets was not working. I advised her that this was a warranty job and that before her employee did any work on the tub that the warranty department needed to be called, to make sure that any work was covered. Then to call me and let me know what if this work was under warranty. I provided the owner the warranty phone number and work order number. The repairman was scheduled to come out on the 13th at 1:00pm. I did not receive a call from anybody at AK Spa Technology before repairman came at the scheduled time. So at about 4:30 pm I called the owner to asked about the status of the tub. She stated that the repairman made a few adjustments to get the jets working and no major work was needed. The owner stated that the charge was $95.00 and she would call the warranty department to collect the payment. When the owner called the warranty department they denied the claim. The owner stated that I needed to pay the $95 service charge for the repairman coming out to look the tub. At NO time did the owner mention in are conversations that there was a $95 fee for the repairman t come out and look at the tub. If I the consumer knew about the $95 fee, I would have called other repair shops. I the consumer at no time authorized any work to be done. The owner threatened me if I didn't pay the fee she will send me the consumer to collections. So I paid the bill.

Staff was absolutely amazing and my son had a great time for his birthday. There was technical…read moreissues with our reservation but they had no problem accommodating us and being super flexible and understanding. BEST customer service I've experienced with for any of my kids birthday parties!!

Great place for kids of all ages and great faculty with many teams in gymnastics and cheerread more

I was able to find nice plants I was hoping for. I'm not a gardener and a few perennials for my…read moreyard and 1/2 barrel pots was what I wanted. I have planted them and they are thriving quite nicely, next year I will be back for more. I can't speak to monetary value, but that they are living is a good value 4 is due to a lack of assistance but is definitely better than Bell's!

Outstanding 'secret' on the hill' above Common Grounds Coffee on West Dimond. Spectacular customer…read moreservice, beautiful caring & friendly staff. A fantastic variety of fresh new starter plants. Well laid out and organized AND ‼ the little red wagons are TERRIFIC! ‼

I messaged Mayree told her I like the tan L shaped sectional but couldn'tafford375, we came to an…read moreagreementof $300!. I did think it was odd that she would only give the adress when I said I was coming down. I mean, the store is called,, JJ furniture, so what's the big secret, anyone can look your name up & find the adress,, it's 2024!! when I got there, her employee showed me a U shaped DARK BROWN sectional.mayree changed the name on the FB , but not the picture, the night before from L shape to U shape. When I asked her about it,, she asked me if I had spy wear!! I thought she was joking as I have that sectional saved,,& I get notifications!! Then the other employees get involved, they all start lying straight to our faces,. I messaged Mayree when I got back, home, explaining what happened, originally she told me nothing was wrong with the couch , mabey that was true for the couch I wanted, but when my Friend sat down on the couch they were trying to pass off to us , he looked at me & said this isn't the couch, I said I know it looks completely different , he said yes & I have a spring up my bum, & he got up quickly. I paid for a lyft down there, then the employees lied to me & then Mayree had the nerve to say I was sending her to many messages, well if she would have given me the adress, not re listed , it after she said it was sold to me, , I wouldn't have sent her any follow up text. I do NOT recommend this place, anyone who will LIE, to you it, is not good business, ESPECIALLY, LIE ABOUT A WHOLE COMPLETELY DIFFERENT, PIECE OF FURNITURE, I GUESS SHE THINKS PPL ARE STUPID!! I have read the reviews, there are alot of bad reviews, so that says EVERYTHING.im going to see if I can post the pics of the 2 different couches,, mayree has the Dark brown 1 posted on Craigslist and the light one posted on FB market both $375. ITS RIDICULOUS,, AND BUYERS BEWARE THE DARK BROWN SECTIONAL HAS A SPRING THAT GOES RIGHT UP UR BUM.

3.5 stars. If you're looking for used furniture, their selection is bigger than going to a thrift…read moreshop. The prices aren't bad but they're not as good as you can find on Facebook Marketplace or Craigslist. Some of the items were clean and like-new but some were filthy; kind of a take-it-as-is-or-leave-it vibe. The customer service is outstanding; very prompt and professional! To be noted: They moved to 1515 E Tudor Rd