COVID OUTBREAK AT HRI!!!!!!!!!! COVID OUTBREAK AT HRI!!!!!!!!!! Report them! This is one of of the most dangerous poorly managed inpatient hospital facilities I've ever been to. When I arrived patients were coughing, gagging, and having issues breathing. You get stripped down before entering the facility between a curtain and another doctor for privacy. They take your phones so you most likely can't record as evidence the abuse and treatment that goes on here. Staff pushing patients, patients that are so extreme they walk into rooms and pee on floors or throw food at others. The human rights officer is near not helpful enough and more so the majority of staff besides a good handful still tolerate the conditions and insanity of lack of human rights here. I've reported this facility to DPH, DMH, and many others due to this all and the covid outbreak. Dr Mathew is the lead ring leader in this hell and chief liar. Lying that covid 19 wasn't at the hospital, me trying to get any way to get tested even calling 911 at the hospital twice and Dr Matthews saying I was having a panic attack to cover it wasn't covid and discharging me early due to making all these reports against them. HRI IS a DANGEROUS DANGEROUS DANGEROUS place. A Pseudo prison more than any hospital Report them as much as possible read more

Arbour-HRI Hospital - Hospitals Near Me - Brookline, Massachusetts

This was the worst program that my daughter has ever entered. The miscommunication from the start was so frustrating. They screwed up the intake (not just for my daughter but many others that day). The CEO had to step in and apologize and try to make things right but they never did. You could not call and talk to anyone - they would send you all over creation and you when you left a message, no one called you back. My daughter missed a day and no one even checked up on her. We just stopped going and they did not seem to care a bit. read more

If I could put 0 stars I would. This facility has been one of the worst experiences of my families life. My son was taken here for mental health help. It was the reverse. They do not have strong programing. It is basicllay holding cells. Dr. Mathew changed my sons medicine without even meeting with him. Then upon discharge Dr. Mathew said either family can pick him up or he goes to Pine street inn. We wanted to move him to a different facility and he said that was impossible to do a lateral move. If you have a loved who gets transferred to Winchester hospital for help!!! Be aware of the facilities this hospital will transfer love ones to. read more

Never again it was just horrible and they didn't make it any less scary. Felt like those AA meetings you watch on TV

A Transformative Experience at Ascend Women's Program - HRi Hospital I was a patient at HRi Hospital, part of the Ascend Women's Group, for a little over two months. Clinicians like Alexandria Satcher, Shengmei Xu, and Vivian Emuobe are the true pillars of the program. When I first arrived at HRi Hospital, I was skeptical. I didn't see many people who looked like me, especially women of color. However, JEN from admissions reassured me, saying, "I have the perfect program for you. If you like it, you can stay; if not, I'll bring you to the women's program." I was scared and ashamed to be attending a psychiatric hospital. I felt as though I had failed, but Alexandria Satcher was the warmest and most welcoming face I had ever encountered when it comes to mental health. She made me feel safe and understood. Shortly after, I met Vivian Emuobe, who comforted me and reassured me that dealing with workplace trauma was not okay. She validated my experiences and gave me hope. This was my first time in a group setting, and it turned out to be one of the best experiences I've ever had. The program, however, is not well-publicized. HRi promotes many of their other programs, but Ascend feels like a "secret society." It deserves to be on the website and more widely recognized--it's truly a diamond in the rough, a rare gem, much like the women it serves, especially Black and Brown women. During my time in the program, I was introduced to DBT (Dialectical Behavior Therapy) skills for the first time. I finally felt heard and understood. When I arrived, I felt emotionally dead and on an endless rollercoaster of emotions. But after two months, I am proud to say I'm not fully healed--because trauma is a long-lasting effect--but I now have the tools to fight trauma, PTSD, anxiety, and depression. The skills they've equipped me with have empowered me, and I can see the way forward, and that way is to ASCEND. I have gained new perspectives, and I owe it all to the Ascend program. While the program is short-term, the support and tools they've provided me are long-term. I've learned that I am enough. The women I attended with are now a part of my journey--they are my friends, my sisters. Ascend is not just a program; it is a new beginning for healthy self-love and a healthier way of approaching relationships. One of the most important principles they instilled in us was to avoid trauma bonding or trauma dumping. We were encouraged to share, but to always relate to each other's experiences and apply the skills we had learned.No matter what experience you go through they are definitely equipped to help I know during trauma episodes it's hard to trust or think at times but I promise you they will handle you with gentle love and care. If you are a Black or Brown woman, or even a member of the LGBTQ community, and you are struggling, I urge you to consider Ascend. Before you lose yourself any further, give this program a chance. It is, by far, the best mental health partial hospitalization program I have encountered. Taleana Fluker read more

I would give no stars if I could. My son was admitted on a Thursday evening after a failed 5 day stay at another hospital a week prior and would have thought they would have been more cautious with not discharging too soon. I will start with calling the unit on the Wednesday after admission and was told no consent was filled out and took my information and was called by another patient whom proceeded to tell me his full name and the reason why he was there and they keep mixing him up with my son. I reported to the charge nurse and expressed my concern with the mix up in patients and possible mistreatment and fearful of nother premature discharge. I was told family will be notified when that happens and it wasn't happening that day. I then spoke with the social worker who stated discharge was anticipated for 2 day away and expressed he was not well enough yet as he had a failed discharge a week prior and was told the doctor would be notified and would get a call back. I got a call from my son at 9am on Thursday (1 week stay) to come pick him up he was outside on the sidewalk 1 hour away from home. No call from ANYONE stating he was being discharged. read more

First of all, most of the information on their website is either outdated, exaggerated, or otherwise false. Secondly, their GAP Sunset program is run by 1 person and only has 1 other person in it. Great for the person getting 1:1 therapy for 4 hours but not so great for the rest of us. Lastly, their Women's Dual program is nonexistent. Honestly, you'd think a mental health facility would promote better values but apparently not HRI. I feel badly for whoever runs the Dual diagnosis program because they clearly have more work than the rest of the staff, and those people are run thin so I can only imagine about the Dual clinicians. read more

Did the hospital put in dual recovery yet the twelve step meeting was non excissitive

This is all so distressing to read. I was pt there several times 91 thru 95 when they had unlocked women's program in pt. The staff were incredible esp the techs. The nurses were wonderful. I remember a few who changed my life we had three psychologists including dr denise Elliot who founded the program. We had a post party care unit on the unit. Met with therapist three times s week had 6 to 24 hour passes h9me the stays were much longer then. Last time I was there stayed four months. I loved that place. The Gen admission unit was locked as was the kids unit but on women's unit we were there voluntarily and unlocked from inside locked from outside. The women's o program consisted of all women. No males ever came I no unit cuz triggered too many if us who had trauma bc of men/ boys. Best place ever. I hate knowing h9w it is now. And we had three MD shrinks all so superb. It was all white too wh8ch made me even more comfortable. Loved it. Thank u hri and rip carol golden met and Dorothy ksnze lpn read more

My rating represents *my* experience here doing PHP/IOP remotely. My experience during the program was good, afterward not so much. I believe what the negative reviews say 100%. This is not to discredit them. This place is hit or miss. The good: - You can switch between the IOP and PHP if you need to, at least I was able to. I was able to get referred pretty quickly. - The providers that ran the specific program I did were lovely. (All recent grads, see my point below.) - They take MassHealth The bad: - Lack of transparency with insurance. I stopped the program early because of this and had to really put my foot down that I wasn't going to continue. - Their billing dept is disorganized. You never know how much you'll have to pay and they'll lose your bill and then threaten to send you to collections. - According to glassdoor, they don't treat their employees very well, so crazy turnover means you never know what you'll get as a patient. - Doesn't seem to have long-term options, only inpatient, php, and iop. Overall, it's not an ideal program, but that's the state of mental health care in this country. Give it a shot and quit if it's not working (for whatever reason.) All of the negative reviews make good points. It's really hit or miss. read more

Wouldn't send my enemy here. Communication and services were completely disorganized and stressful, staff not educated or trained well, met many unfriendly staff, facilities were dingy and neglected. Food was terrible and very limited, bad for people on special diets. Would give 0 stars if I could. read more

This facility should be shut down! Even 1 star is too many. Staff, most not all, don't care. They decide whether or not they will put the time into patients. They will judge based on reason there. Not their job! Individuals are there for help. Guidance, medication. They are not there for lack of patience and nasty moods. Facility is filthy to the core. If there are inspections, there should be some fines. Medication is given, no follow up. "Let just make them sleepy". If you need help I applaud you for looking into it for you or family. DO NOT CHOOSE THIS HOSPITAL! More money needs to be put into mental health in this country. More facilities need to opened of quality not a money maker. read more

WPHP: reading worksheets to patients is NOT therapy. how do you bill for "treatment" when all you do is "read" worksheets? the php doesn't have "teachers" who "read" the worksheets aloud, they are mental health "staff." so when you don't understand the concepts it's because they don't know how to "teach." they do not follow-up on one concept before doing a brand new topic. five groups a day and they are ALL different. no reinforcement of knowledge and constant brand new information every hour. please stop and do some research about the success or lack thereof of regarding your current program. you are never done improving treatment. please examine your practices. You also Allow too much trauma to surface before patients can cope with it and you move on to adding more and more info to patients who are already overwhelmed. If you run your place on overkill to rush patients because of insurance, than remember that you are OUR advocates and not theirs. mental health treatment is FOR the patient...Not your staff and not insurance. We don't heal because your loyalty is misplaced. read more

I have been trying to contact their billing department for over 30 days. I leave messages and no one returns the calls. They have absolutely ZERO customer/patient service. I hope their patient care is better than their customer service.....somehow I doubt it. read more

Horrible place my grandmother is here atm and we can't even get in touch with her when we call they either hang up on you or transfer you from person to person, my poor grandmother has been there since January every time I call they say she's sleeping which to me sounds like they're drugging up patients so they don't have to deal with them, every-time you speak to someone they either don't speak English or they're very rude and disrespectful on the phone. It's so sad knowing she's in there and not under good quality care, they abuse their patients here and neglect them, she's lost tons of weight since she's been here and I haven't been able to get in touch with her in over 10 days! Place is a total disgrace, they really should shut this place down before a huge law suit is filed on them read more

My experience with Arbour-HRI in Brookline is with the Triangle Program. The Triangle Program is an LGBTQ-centric program and is staffed in general by kind and earnest young professionals who have a lot to offer. Unfortunately, they are also inexperienced and are caught in a cross-fire of corporate, insurance, and government regulations that they don't know how to navigate effectively. I personally had two bad experiences at each of my admissions there, one truly wounding, when I was discharged through no fault of my own because of a "policy" involving an existing client who knew me from before. In my previous visit they also mismanaged my insurance and schedule and told me I was discharged without cause. I also overheard two patients who were being Section 12'd; one was pleading with the staff that she felt betrayed and had come here to be safe. A pretty valid point, I think, if we focus on people and not on regulations. It may be that the final outcome of all these episodes would have had to have been the same. However, the way they were handled was so in opposition to the values and skills that Triangle espouses that I'm not exaggerating when I say it defies belief. It seems likely the causes lie with severe lack of training and under-developed crisis protocols, chronic mismanagement and lack of vision at the executive level, and entrenched prejudice against mental illness (yes, even here). If you are thinking of going here make sure you do everything possible to inform and protect yourself ahead of time, especially if you a) think you might do or say something that indicates self-harm; b) might in any capacity know someone in or around the program; or, c) have any other reason to wonder whether the inexperienced staff--who appear to be completely unsupported by humane policies from above--is going to be able to handle the complexity of your situation. As a former school-teacher, I know the price professionals have to pay to dance between the law and our common humanity. My choice is always to put our humanity first. Triangle hasn't learned to do that dance or make that choice, and for that reason I can only give them 2 *'s. read more

I attended the women's outpatient program full time. It was all through zoom, since we are in a pandemic. It was a very positive experience and I saw a lot of growth. It provided an educational aspect by teaching us the process, and how to gradually adjust our thinking and behavior. Focus is on CBT and DBT. The counselors are all very kind and the program was quite organized. read more

Please find another treatment facility. This place is a disgrace in every way. Dr's are awful . Clinicians honestly could care less . Staff are so unprofessional and miserable. There is no compassion at this hospital. Again Please call around don't go here. read more

A juvenile relative had a stay in the outpatient partial program, which they described as the most helpful mental health hospital-type intervention to-date. They said it was helpful bc it focused on skills building. read more

If it was possible to give a zero, I would. The GAP partial hospitalization program is described by Arbour HRI as "structured psychiatric care". Do not be deceived, the medical "professionals" are all well under the age of 30 and inexperienced, there are no actual medical doctors, and Donn Bullens, the nurse practitioner/drug pusher seems empowered to refuse to participate in family meetings or answer family questions about the drugs he is prescribing. This is quality psychiatric care? I think not. read more

My brother is there now and I keep telling those rude people that our mother wants to talk to him because she hasn't heard from him in days. When I call I get transferred from person to person. I get that they are supposedly trying to maintain a patients privacy but it is a mental health facility not FBI headquarters. Trying to get a hold of someone concerning a loved one should not be as difficult as pulling teeth on top of that when you do speak to someone they are rude and sound annoyed that you are calling. Ridiculous! The staff needs to be trained as to how to speak with a patients loved one. When he was at the hospital where we live we could always get a hold of him and the staff was always courteous. What the hell is going on that they make it so difficult to get a hold of a patient. read more

This hospital really sucks I just got out today after being there for 2 weeks and it didn't help me at all

I stayed here in womans unit and the staff was very nice and helpful. Yes they have rules that some ppl dont like but its only for our safety read more

This hospital was not any help to me .Please if you can go anywhere else. Sad, really there was no 1-1 therapy & you could see the Dr. for 5 minutes . Unfortunately my admission papers stated incorrect information. Again if you need help please try to go anywhere else . read more

Arbour HRI saved my life at first. But the problems: the staff turnover is absurd. In two years I have five separate counselors (counseling is mandatory) and four different docs. One doc was great, Dr. Rathore. But then Arbour HRI closed outpatient program and booted a whole bunch of patients. We were refugees fighting for limited spots at other Arbour facilities, or non-Arbour facilities. But the places they said to call had no psychiatrist so patients had to seek other meds in a separate location. I can only imagine how many relapses the closure led to, and perhaps deaths. All because some executives in Harrisburg PA, home of the headquarters to corporate parent universal health services, want to make a little more money. But because Medicaid patients don't spend as much per visit as those on private insurance, they threw us to the wolves. I don't blame the staff, but I do blame the ownership, management and the US woeful health system. 2.2 m people need drug treatment, and more than half can't get it. These kind of barriers are one reason the overdose epidemic is so bad. Bupernorphine can lower mortality rates by 66 -80 percent, per numerous studies. read more

This place's Women's Partial Hospitalization program is a joke and a fatuous waste of time. They have a one-size-fits-all program based on DBT. The RN pract. who prescribed meds for me was such a cold bitch I wanted to ask her why she had bothered going into nursing. The "clinicians" are mostly grad students; they have good intentions, but they don't have a clue. Even though I was told me and given literature stating that I would receive an aftercare appointment within a week it was more than a month before I was able to see anyone. When I called twice seeking help with this it was made very clear that they wanted nothing to do with me. Don't waste your time with these idiots. This dump should be closed. read more

The women PHP and IOP program is amazing! Saved my life. The staff was so nice and the group sessions extremely helpful. I was sceptic at first, but it became a safe place and accompanied me through my recovery. I am so grateful! read more

I was very lucky to participate in the Women's Partial Hospitalization Program. The staff is just amazing, so helpful and professional. I have no words to express my gratitude. read more

I was an inpatient here for two months back in the 1980s. The "reason" a psychologist sent me there, allegedly, was for depression. For the entire eight weeks of my stay, the treatment staff was never honest or elaborate about the nature of my depression, or how exactly an inpatient stay at this institution was supposed to help me. My "therapy" was conducted by two people. One of them was a crabby, entitled, poorly trained graduate student who treated me as if I were a kindegarten child (note that I was in the 20s at the time). The other professional I saw was someone with a high position in the hospital hierarchy, and I found him to be an outrageously disingenuous and manipulative type of person who, I thought, was just trying to brainwash me. Being in that hospital for two months only caused me confusion and distress. When my insurance ran out, the HRI staff wanted to transfer me to a free public hospital for a while until my insurance policy renewed for the next year, upon which they planned to bring me back to HRI for yet another two month stay. At no point, and in no way, did HRI staff explain or justify their treatment "plans" to me, or give me any convincing reason for why they wanted me to remain an inpatient for such an unreasonably long time. Finally, in frustration, I parted ways with HRI , chiefly because of the staff's failure to speak candidly and meaningfully with me about my diagnosis, prospects for successful treatment, and the purpose for keeping me as an inpatient (as opposed to assigning me to a counselor there on an outpatient basis). At the time, I really did get the sense that this hospital was over-focused on collecting insurance payment revenues instead of seriously helping their patients. Interestingly, when I later tried to get my medical records from HRI, they lied, fought, and tried every trick in the book to prevent me from obtaining those documents. I had to hire a lawyer (who threatened to sue them) in order to get my medical file. Upon receiving the file, I could find nothing in the reports that justified keeping me in that hospital for two months. In fact, in subsequent years, I discussed my HRI experience with other professionals in the psychotherapy field, and all of them believed that there was never a valid clinical reason for putting me in any mental hospital, including HRI. So, upon reading these reviews about HRI in 2019, I am not surprised that the institution has obtained a very bad rap for coming across as a "for profit" racket instead of being a true hospital that properly treats only those people who genuinely need serious mental health care. read more

never returned phone calls after i called four times. when i called back for the 5th a woman answered with a "hey". she proceeded to be gruff, standoffish, and had little information regarding the actual programs, this place as a horrible reputation and my doctor said to not go here. read more

A friend is currently inpatient there. The unit is locked (not unusual), with four "fresh-air" (read: smoking) breaks a day. The latter IS unusual, and I guess it's good if you're a smoker. But there's, like, NO individual attention from clinicians. My friend said her prescriber (an APRN, not an MD) was even "multi-tasking"/reading other stuff when they met for the first time. Come on! read more

Stay away from DR. SCOTT HAAS. The worst of the worst. Upon suffering emotional difficulties, unfortunately i had to be subjected to this QUACK and his rude treatment for fifteen minutes. I came to The Clinician, the CHIEF of Psychology, Dr. SCOTT HAAS to perform an eligibility interview. Dr. Scott HAAS is not that great. Upon encountering DR. Haas in person the bragging ended. Dr. Haas left a poor impression upon me. Dr. Haas came to me immediately upon entering the waiting area, however that doesn't impress me. Dr. Haas seemed annoyed that I showed up. I felt Dr. Haas is flippish, uncaring, disrespectful , discourteous and unprofessional dialogue. Any word that I uttered that wasn't an answer to the stupid intake questions, Dr. Haas freaked out and has a nasty attitude. Dr. Haas continuously yelled at me "I'm a kind person." The truth is Dr. Haas is anything but kind. Upon asking Dr. Haas what was wrong with his squinting eyes, Dr. Haas freaked out, and yelled, "stop blah blah," and threatened to refuse to perform the interview at my blame. At that phase, The crazy bastard, Dr. HAAS had me trembling. After getting out of the finally ending intimidating interview, I would like to purchase my own health insurance. Dr. Haas is a disgrace to the insurance company. Dr. Haas should quit and clean up the restaurants in his books. The quack requires more therapy than the clients. It is unfortunate ill people are made to take DR. HAAS intense form of abuse. read more

This is a terrible place to go to, they DO NOT release patients with a plan in place......they give you a list of SHELTERS.............NO follow-up......they lost my sons' shoes & sent him out the door with flip-flops in the pouring rain .....oh yes, with a trash bag for a raincoat in November !!!!!!!!!!! read more

My girlfriend is there. They provided her medication she reacted adversely to, checked her vials with heart rate at 150. They said she was anxious and said she should sing or dance. What?! When her heart rate didn't go down, they gave her more medication to "calm her down" and she proceeded to throw up repeatedly. FINALLY they sent her to the er, she had to beg them to let me know where she was sent. When they called me all they said was, "just for some heart palpitations." I called all night for more info but nobody answered. Called their main location where they stated that an operator should always be there. I told her there was none. She said she would have them call me back. There was no call. I couldn't call the er because of HIPPA. I stayed up all night with the fear of not knowing what the love of my life could be going through, or if she was even still at the ER. She finally called me at 10am stating the she had to beg to be fed and the hospital could not find all the clothes I had brought her upon her return. Spoke to my attorney, and he will be there as soon as humanly possible because this is mistreatment. On my one visit there, I tried to leave and was locked in. There was nobody I could call for help. I pressed the intercom buttons, dialed 0 on the phones, nothing. In the end I had to use the desk supplies to hold down the exit button, which is a major safety hazard. Tried to call them afterwards to let them know that the door was now unlocked, and to lock it asap for their safety. No answer. I'm sure the door guy still has his job, as they are severely understaffed. Please look them up and you will find that they are often cited, there have been deaths at Arbour-Fuller hospitals due to neglect, the union for their nurses had even filed claims, and there had to be an investigation there only a year ago, during which time they were not allowed to receive more patients. They basically reopened the place because they had nowhere else to put these people. Do NOT allow your loved ones here if you can help it. read more

10/11/2014 A good friend of mine was a patient at the hospital twice in the last 5 months. On both occasions he was able to exchange Xanax for Suboxone from another patient. The last time he did he it he became very sick with the side effects of the Suboxone, vomiting and a lot of nausea. During his first stay at the hospital in June he was very loud and disruptive. The staff's way of dealing with his behavior was to overly sedate him on purpose. So much so that my friend was bumping into walls and acting like he was drunk. I went to visit him on one day and was told that his sodium level was extremely low. Yet the staff wasn't going to do anything. I protested and at that point they called an ambulance. Upon being taken to St. Elizabeth's hospital my friend became even sicker. He was given a couple IVs of sodium over a 4 day period. While there his lab work showed that he had been given extremely high doses of meds to sedate him. My friend could have become comatose and ultimately died of having a very low sodium level. I filed a complaint with the DMH complaint line. Because of HIPPA I never knew what the results of their investigation were. No matter how out of hand my friend might have been overly medicating him on purpose was wrong. The staff should've known how to handle such behavior rather than taking the easy way out and overmedicating him. I spoke with the Human Rights officer at the hospital. I found her to be rude. It was obvious that she found my complaints to be a nuisance. How can a patients exchange meds ? Obviously the staff doesn't watch to make sure they're taking their own meds. It sickens me to think that my friend got very sick with a very low sodium level, just because the staff were looking for the easy way out in dealing with his behavior. I would never recommend this hospital to anyone. read more

I had the misfortune to attend group therapy as part of the day program there. The group therapy sessions are a joke. The staff is rude and typically misinformed. I have gone to group therapy at other hospitals and had a much better experience. I don't know who's running that place but they are definitely entirely incompetent. Some of the staff bordered on abusive. I would not recommend this hospital to anyone. In fact I would recommend that it be avoided at all costs. read more

My ex-girlfriend went to whidden memorial to check herself into a hospital and at the same time to get her stomach checked because it was really bothering her. Whidden called an ambulance to take her to the Arbour HRI hospital in Brookline and they never had her stomach checked out. She can't eat, they have "ensure" but she's lactose intolerant, and when she told them she was lactose intolerant she was told "well we have nothing else then". She's been drinking apple juice since it's all she can handle. I tried bringing in almond milk and bolthouse carrot juice and was told I had to take it with me when I was leaving. They won't get her stomach checked, and even though she voluntarily checked herself in, they "tricked" her by not telling her she can't check herself out, they apparently did the same thing to her roommate. They also have a supervisor by the name of Matt who's apparently causing grief to random patients on her wing by talking down to them as well as squeaking doors, ruffling/crumpling up papers and going in and out of their rooms every few minutes when they're sleeping purposely to wake them up. Also, they have patients answer the phones instead of staff, so if you get a patient that isn't the person you're looking for, then you're most likely gonna get hung up on over and over again like I did. No idea how this place isn't under a microscope 24/7, same with Whidden. read more

stay away this place is the worse of the worse had a family member who was there and instead of helping him this place made him worse. no one cares we wish we never let him go there. they make you visit in the hall way while other patient walk around screaming and coming up to. i had a hard time telling who was a patient and who was staff. this place needs to be shut down i don't understand how this place is even open please if you have someone who you love and they need help please please please don't let them go there we as a family regret it!!!!! read more