Absolute trash resort. Me and my wife are currently leaving 3 days early and just eating the $800 loss, it is that bad. this place has the gall to advertise as a "wellness retreat" and "animal sanctuary" to attract those seeking a more private and adult friendly environment. This is not that, this is Disneyland for Italians complete with, choo choo trains, all you can eat horrible slop buffet my dog wouldn't even eat (my wife got sick the first day here out of desperation; there isn't much else besides the gift shop and a charcuterie place, which was the only good meal we had here), nobody would help us with anything no matter how small the request was like how to get out of the park?!?! We just wanted to get as far away from the madness as possible. All we got was "figure it out". I can speak a little bit of italian, enough to get around, if I even dared to ask people if they spoke English (because it would require extensive conversing), they would basically tell us to get lost or go find someone else. This is an absolute joke of a luxury hotel, let me assure you there is nothing luxury about it. The people here are trash, so I get that the staff is sick of dealing with the other main landers who come here and treat the staff like garbage, but man, we were all smiles, polite as can be, apologetic, we felt terrible for the staff and they still treated us like garbage. Dude.. this place is such a racket, they advertise this luxury wellness retreat set on a nature reserve and it's an italian amusement park where the kids outnumber the adults 3 to 1!!!! Insanity. There's euro techno music blaring all day and all night; wasted Italians falling all over the resort chain smoking with their bratty kids screaming at the staff. There isn't a moment of peace here. having to chalk this one up to a loss here. Saved for a whole year and flushed our vacation down the drain. DO NOT COME HERE and expect it to be what is shown on the website. IT IS NOT THAT. It is chaos and you're going to pay thousands of dollars for a week here? You have been warned. read more
