Arab Tractor and Parts Connection did an excellent job making repairs to our Cub Cadet XT1 riding lawn mower and it now cuts great. They also sharpened our chains for the chainsaw. They do great work and turn around the work fairly quickly. read more

Not very helpful CUSTOMER SERVICE wouldn't even try to look up a part for me. Considering they are a tractor supply service company it's a little bit disappointing, and they must feel very comfortable with the amount of business that they currently have. I will not be a new customer though. read more

The parts guy never smiles or even cracks a grin but he has answered every question I've had. The sales guy, well, talk about no pressure. He's the most laid back salesman I've ever met. He told me about all models, features, personal experience, pros, and even cons. It was more like visiting with a friend. My aunt bought her mower from them and she happy with it. Would have given them one more star if the parts guy would smile once in a while, but I will continue to shop here. If I ever use their repair service I will update this review. read more

DO NOT DO BUSINESS with this Hick establishment in BFE (A-rab) Alabama 35016. Proprietor "Will" sold a large Cub Cadet tractor in new condition from the showroom floor and we dutifully paid the extra delivery fee to have said model delivered many days later only to arrive with a substantial scratch to the bumper that his "delivery good ol boys" hid while having unloaded the tractor from their trailer all-the-while positioning the tractor off their rig so that I could not see the brush guard/bumper area while they gave me a very quick review of the operation on the unit. They were out of there ASAP before I discovered the damage that WAS NOT present at purchase time earlier. Repeated calls to the seller "Will" were unsuccessful. After asking that "Will" call me I called one more time before I called the manufacturer. He said he was with a customer but would call me back. I briefly while on the phone described the condition of the Cub Cadet new mower and told him I wanted it corrected. Well needless to say "Will" never called me back so I went to corporate Cub Cadet and filed a complaint detailing him blowing me off and to this day has NOT shown me the courtesy of a return phone call. I filled out an online complaint to Stihl (for which Arab tractor is also a dealership) as a Mickey Mouse operation like Arab Tractor does NOT have its own website...But when he saw my complaint about his business dealings with a Cub Cadet customer he sent us an return "nasty gram" telling us that he called us and talked to me about fixing the scratched up part BUT WAS TOTALLY LYING-He NEVER spoke to me or my fiance about this matter. He told Cub Cadet that he spoke again to me and I was satisfied by his actions. ANY vendor/manufacturer who would have a lying representative like "Will" marketing their products take note (eXmark, Skag, Cheetah, Cub Cadet...) read more