Your Question: I have just been on the receiving end of THE WORST hair salon experience I have…read moreever been had! In Lisbon airport at the salon absolut beauty they charged me an extortionate rate for services which was never outlined to me at the time. I was charged €7.50 for a SQUIRT of serum and never explained that this service would be an additional cost. The manager Sonia was incredibly rude and threatened to call the police when I outlined that I had never been informed that hairspray, serum, shampoo and condition would all be additional costs! Not too mind a €7 texturiser that I never even asked for! I cannot believe the horrendous customer service and falsity I just experienced and the embarassment when I asked for a simple explanation as to why I was never informed about these additional costs and she screamed for the police. Totally absurd- it's the worst and most expensive blow dry I have ever had!
This is completely against my consumer rights to charge me for a service which is as standard in salons an inclusive feature without clearly stating to the customer at the time it is not included and then to threaten police action when I tried to clearly outline this fact. Sonia, the manager was an absolute disgrace and I am appalled by her vicious and aggressive tone. At one stage I thought she was verbally abusive as she stormed off after shouting in my face causing a huge scene.
As a service that is provided in your airport I believe clarity of information, factual and ethical selling and responsibility should be key factors in the customer experience. I am disgusted by this salons sly tactics and aggressive demeanor. It is imperative for your airport and the well being of potential flyers and customers that this be taken seriously.
DO NOT GO HERE
