I pay $255 a month. There is no other water company that charges such outrageous amounts people paying $200 - $400 in my area. I won't drink the water, it's yellow too often. read more

Zero review. Awful undrinkable water. The water turns my sinks brown. I would like the health department to check the quality.

Ridiculously expensive. The water is bright orange but there is no regulation on the amount of iron allowed in water. Not sure if they are vuolating the amount of sediment allowed. I pay $175+ a month for 2 to 3 people for water we can't drink or cook with. I pay another $150 for water delivery for drinking and cooking. Had a softener installed and it helps reduce the color to a light orange. Aquas solution is to flush the hydrants 1x per month which makes the water clear for a few days. This should be illegal. All summer their workers just stand around by the sh*t pond down the street talking. About what? I have no idea. When I call to complain they tell me to talk to the local guy who will go and flush the hydrants. I called a few times when I first moved here n gave up. The water is hard on our skin, hair, clothes and appliances. I hate it and ny hair is always orange. I also installed an RO filter but there's so much iron in the water the filters fill up in less than 2 weeks. Photo below is from before I had softener installed. read more

Aqua Illinois - This is the water provided by Aqua that I pay $175 a month for - Wauconda, Illinois

Their response to the Hawthorn Woods' 2023 water issue was laughable and embarrassing. They then raised their water billing rates for the HW residents. Today, they input yet another water conservation alert. I guess the increased revenue went into their pockets, rather than improving the infrastructure? Everyone I know in the area is beyond fed up with Aqua and would love nothing more for them to just leave IL altogether. No other communities face these same issues in the surrounding areas. Like NSYNC said, BYE BYE BYE AQUA. read more

Worst company. Monopoly for providing water to many communities. Extremely expense with outages in water availability. Currently no water for 3 days and a total lack of transparency of the problem and outlook. Terrible leadership, quality and crisis management. read more