This company is a fraud beware what you sign for. They're liars out to keep charging you monthly when you signed a contract to come quarterly. you Get text messages with scheduled appointments I never made. They keep making monthly appointments for me then charge my CC. Terrible company and they count on you not holding for over 30 minutes to call customer service to cancel the appointment they made for me. every time they make an appointment for me I have to call and hold for over 30 minutes to cancel. Then the following week the same thing happens again. Don't sign a contract with this company. I will be filing a complain. read more

PLEASE stay away from this company!! They are a total scam company. The scam started with the door-to-door salesman promising so many things that never happened. Second, the give you the first "Quarterly" treatment for a discount, but then come back in 30 days, and charge you full price for that treatment. Then, the scam continues when they start charging every two months instead of once a quarter. The biggest scam of all is just NOT SHOWING UP, but charging for the service anyway. On Feb 10th, we had 4 inches of snow on the ground. I was home all day. I received an email saying they had done service that day. I went out and took pictures of the snow around my house and deck, with absolutely NO FOOTPRINTS ANYWHERE. When I contacted them to not charge me, they transferred me to someone, I waited on hold for 10 minutes, and then they hung up. I was charged and never received a refund. I contacted them a couple weeks later to tell them I was going to call my credit card to get it charged back, they didn't seem to care. I'm not sure how a company like this can stay in business. I actually think they just spray water when they do come. I had more wasps, and spiders then I've ever had. Please save your money and spread the word. #AptiveIsAScam Brad M. read more

Grant Toms provided great service on our first treatment of the year. Aptive provides great service knocking down the wasp nests and treating the inside when needed. We've been really happy with them. No ants is a really good thing at our house. read more

Someone from Aptive came to our door twice yesterday and the 2nd visit was after 8pm. Our city (we live outside of St. Louis, MO) has an ordnance that they are only allowed to go door to door from 9am-8pm. They were knocking on doors way past 8pm. Apparently our neighbors who unfortunately answered their door said they were VERY persistent. They were the same way in a neighboring municipality. I would NEVER do business with a company with persistent employees and who shows up at our door late at night. read more

I will give 0 star if I can, they are cheaters, their door-to-door sales services, they will not give you clear details, just take preferential activities to lure you to sign a contract, and it is a two-year contract, when you find that the cancellation of the service will also need to pay $99, and they have your credit card information,they charge it directly from your credit card,stay away from them! read more

Robby came around with his partner on his hoverboard and rang our doorbell at 9pm tonight after being parked directly in front of our house since about 6pm. A sales pitch at 9pm on a Monday night. They had the gall to tell my husband they'd come back tomorrow to specifically speak to me, whom they had just woken up. Would never recommend using this stupid, ignorant company. So frustrated. read more

Over priced, never going to ever go with them again. They don't answer the phone and communication is horrible with them. read more

The only reason I am giving 4 stars is because of the outstanding service Matt has given. Matt, our service person, did an outstanding job! He was willing to take the time and talk about what he would be doing and how the products would work. Matt also took the time to clearly state what the sales guys over extended their promise that Aptive could handle. (The sales person definitely over promised what Aptive service would handle. This is a problem that Aptive management needs to control. This is a lack of integrity that can have a major negative effect on the company.) The only reason that I have not cancelled my service is because of Matt. I will only accept him to conduct my quarterly service moving forward. (I hope to hear from this office to further discuss the sales situation) read more

Zack is a great technician that listens to the customer to make sure their concerns and needs are met. He went well beyond the norm and has a follow-up visit planned to get our spiders under control. I'll do another review after the follow-up to rate the Aptive product as a whole. Mike 3/19/19: We are in Year 2 with Aptive and there customer service is very good! If you ever have an issue, they make it right. Year 2 is the key to see how well the quarterly maintenance is controlling the critters. I'll review again after our next service. read more

Jairon just completed treatment on our yard. He took his time to clean and prep the area then thoroughly treated the lawn, the deck and all around the house. read more

Isaiah is the best. Works with you on all concerns and follows up! Good job!!

This company is a SCAM!!! I had multiple issues with this company right off the start. Over promised and never did a good job! I have cameras and watched the guy spray my front porch only then leave, they billed me $88 for that two different times! When I called customer service, after waiting for over 45 minutes, I was told I could pay for an additional service.... I cancelled, they are now trying to bill for remaining portion of contract. They are the WORST SCAMMERS in the St. Louis Metro! read more

Absolutely horrible company, would give zero stars if I could. They make a great sales pitch but once you sign up that's where the service stops. They scheduled appointments randomly without consulting the homeowner......when I called to reschedule them to a time when someone could be home they would tell me the appointment was rescheduled and then come at the original time anyway. They raised their prices without telling me. They never came out to treat/retreat issues when I called. They completely missed an issue with squirrels nesting in our soffits and chewing holes in our siding, they came out to treat it and then missed their "2 week follow up" appointment, when I called to ask why they magically decided they don't treat for squirrels! Would have been nice to know up front. Complete waste of time and money. WILL NEVER USE THEM AGAIN read more

i not paying $139 a service and this guy does not even spray my whole crawl space or my whole garage i sat and watched and he literally lied, and did half my basement. i said did you get the upper part where the actual spiders live , he said no i didn't get that part yet. huhhh Hopped in his truck and quickly billed me. Screw that, do it yourself. $139 i can pay myself to do it read more

We decided to try the Aptive Environmental for one year. We tried two days in a row to call to schedule our next appointment only to be put on hold for over 12 minutes each day. We only had the original application which needed to be reapplied within the first 30 days per the contract terms. We don't like dealing with companies we cannot get in touch with. Would not recommend any company that doesn't answer your calls. read more

This Company is a SCAM!!! I have tried to cancel for over 6 months. Their phone number is a joke no one EVER answered it. Finally, in August, I had someone write an email back giving a one liner saying my account was canceled. Today I got a letter from a collection agency saying I owe 29.66 for a past due amount with Aptive. I AM SO MAD! I have not had a bad rating on my credit report for 10 years! If anyone has any experience or advice on how to help let me know!! How did you all cancel your service? read more

Aptive environment does a fabulous job keeping our home and yard big free! Gregory was at our home today. He was delightful and went above and beyond! read more

I would avoid Aptive Environmental. They are a dishonest company and every encounter (other than the initial salesman) has been well below expectations. (One quick note, when we were signing up with Aptive they wanted my bank account information, evidently they push direct deposit, this seems odd and invasive, just be prepared for that if you call) I reached out to Aptive in May, we recently moved and wanted to start treatment. The salesman was wonderful, unfortunately every other interaction with Aptive has been somewhat negative. Since we had some specific requests (we live out in the country and I wanted to try to leave the outdoor spiders and bugs alone) and concerns (we have two small children) the salesman told me that the technician would go over everything at our appointment to make sure we were getting the right service for our property and situation. The technician did not discuss anything; I started off asking about the treatment and the children, he told me that since my youngest was under a year we shouldn't have her in the same room while it was applied. I went to move her to the bedroom and the technician was wrapped up before I got back. That wasn't a big deal, I assume he knows more about this than I do and if he thought it would be sufficient that is fine with me. It is a regular application so I would just catch the next technician and ask more questions. I received an email (actually five or six) that my next service would be on June 7th. I called the number to confirm that they would be treating indoors (since that is my ONLY concern), and to tell them that I would be home, and ask to have the technician call on the way. I asked if they knew the name of the technician so I knew who to watch for. They did not know who would be coming but assured me the technician would call on the way. I was home all day on the 7th. No one called. No one showed up. I was a little irritated since I stayed home specifically to meet the technician, but I understand things happen. It just would have been nicer to have them call and let me know we would have to reschedule. I checked my emails the morning of the 8th(to find the number to reschedule) and saw that Aptive had sent me an email telling me they had completed the service and charging me for the appointment. No one ever came to my property. I emailed them to let them know that no one had come to the property. They told me that they could reschedule to get any spots the technician on the 7thhad missed. I told them again that no one had been to the property. At this point my primary concern the fact that this company had stolen from me. They had lied to me. And instead of treating this as anything significant or worth checking in to, the customer service department just kept trying to brush me off or tell me they could reschedule. I did not WANT to reschedule with a company that would cheat its customers. If I had been at work I would just have assumed that the work had been performed and I would have paid them. Even if the technician hadn't called, hadn't knocked on the door, if my dog and I had managed to miss the fact that someone had pulled up (we live down a long gravel driveway and we don't get any through traffic), and had treated outdoors (which is what I specifically wanted to avoid), they would have shown up on my security cameras. I told Aptive this, they still seem to have no problem with the fact that there is either a serious error with their scheduling/billing or someone is lying. I can't work with a company like that. It took over a week, two different times I was told I was being sent along to some sort of resolution person and would be contacted within 48 hours and both times nothing. I opened a BBB complaint against them. Finally I received confirmation that they would remove the charge for the service that was not performed. Please save yourself the headache, find a reputable company that will take the time to discuss your property and will show up when they are supposed to. read more

VERY pushy salesmen going door to door and incessantly ringing doorbell when you don't answer at first. It was 7:45pm and I was putting our infant daughter to bed, why on Earth did he need to ring the doorbell multiple times after we didn't answer the first time??? They have already been around our neighborhood once and I told them the first time that we were not interested as we were already using a pest control company that we were very happy with... and according to a post about this company on our neighborhood's Nextdoor, multiple neighbors have the same complaints. They also conveniently never had any business cards when I would ask for one, but had no problem attempting to take my personal information (I'm sure so they could try harassing us some more). read more

I will never deal with this company. Salesmen have no regards to no soliciting sign clearly visible on our front door. The man continued to knock and ring the doorbell for several minutes until I answered the door. With Covid-19, I should not have to shew someone off my property without a mask and especially if we have a no soliciting sign posted! read more

I'm not a customer- I haven't used their service, but I have had terrible experiences with this company. I live in High Ridge, and I had the same experience twice. A sales rep will come to my door, ring the doorbell twice and knock. My dog isn't a fan of that, so he barks like crazy. They stand right next to the door and wait, eventually leaving after several minutes. The second time it happened, I opened the garage and asked the rep what company he was with. He was very nice once I came out, but I did not appreciate him ringing the doorbell twice and knocking. I never answer the door without first checking the camera to see who it is, and he was close enough to be looking inside the house. Our neighborhood has no solicitation signs posted, and these reps clearly think they are the exception to that rule. It's predatory and quite rude. They might have a great product, but aggressively trying to get people to come to the door is not a way to win my business. read more

I guess when I signed up and they told me to call anytime I see pests I guess I didn't get the exclusion list. When I called the first time about gnat problem I was told they don't cover flying insects. Second person tried to say same thing and I pointed out you have bees,wasps,hornets, and some kind of pantry moth listed. Reason they don't cover is because they would have to land on the insecticide. I think it would be nice to tell customers the insects they don't cover when selling the plan. I see where they don't cover mosquitoes but that's about it. That being said the people seem nice there. It's just that I feel I might not of signed up if I knew of bug exclusions. What we have here is a failure to communicate read more

Aptive sales rep come door-to-door when those sales are banned in our community. When asked to leave, we got the high pressure sales pitch. I will never use their services if this is typical of how they handle customer interface. Called their office but was put on hold - I am unable to contact them. The rep disturbed a number of my neighbors as evidenced by our FaceBook page. Sorry that I am not allowed to leave "zero" stars. read more

I was approached at my home by 2 people who had Aptive shirts on....they approached one evening and I was on a work call, i did not answer the door for quite a while...when they would not leave through the door I asked them to leave as I was working. they came back the next day telling me they were doing work for a neighbor and would be parking in front of my home. please realize their is adequate parking on our street in front of everyones home. I sternly asked them not to as I was working and them parking there would disrupt my dogs (working at home due to covid). the man told me it was a public street and they could park anywhere they wanted. I went out side and there was not Aptive truck or any vehicle that indicated who they were with. I asked the man for a card and he said due to covid he could not give me one. I asked him to email me his info and he refused. I believe that they were actually just soliciting for business as I don't know of a neighbor who is using their services. I found the man to be rude and unduly persistent in his approach. I encourage everyone to use a locally based pest control company vs. a large nationwide company. Shop local and find people who are trustworthy and are local residents who own. read more

Andre was so helpful and thorough! He sprayed the inside of my house as well as the outside and our garage. He explained to me how the product works. He also put out ant bait and explained how that works as well. I have two cats and Andre made sure I put them up and let me know how long it would take to dry so I could let them back out later. I am so happy Andre took care of my home today! read more

Yesterday 9-14-2018 LeMoin came over. I can't hear well but I think my service person was LeMoin or LeMont. He was very courteous and knocked on the door to make sure my dogs were inside. He deserves an extra bonus. Nannette S. read more

I signed up for a year of services when I moved to STL. I've now had 4 conversations with them in an effort to cancel. 1. They called to see if I wanted to renew, and I told them I did not and was moving forward with another pest company. 2. They tried to schedule a service with me and I informed them that we did not need any services. 3. I received a call regarding a bill because they performed a service I WAS UNAWARE EVEN OCCURRED. I had no confirmation, no card left, nothing. I informed them then that I wanted to discontinue services but I had to pay the bill first. I have no problem paying a bill for services performed, but for my trouble she offered 20% off. I paid it and she informed me the cancellation dept was busy and I would receive a call shortly. That brings me to call 4 today, where I was informed they performed another UNAUTHORIZED service when I was not at home. And i was told that I had "partial paid" the last bill. Completely unacceptable. This is all on top of why I wanted to go a different direction in the first place. They "perform" services when no one is home to confirm, and when you reschedule, they just pick another random day. It's an unbelievable, unacceptable way of doing business. read more

We've been using Aptive Environmental for over one year & are extremely happy with the service. Most treatments are done on the exterior of the home. Once a year we have them come inside. So, it's easy! Carvin, is our guy! He is friendly, answers our concerned questions & is on point. read more

I don't usually like having unsolicited service people come to my door, but they were working next door, plus I knew I needed pest control service, so it all came together. Good price, all my questions answered. They set up my appt for later that same day, which was great. Zach P was the technician. Thorough and polite. So far, I am very pleased. read more

From the start they knew they had to come when someone was home so they could get past the locked privacy fence and into our home. From day one all they've done is treat the front yard. Our back yard was full of insects which I easily got rid of after only 1 treatment of a product from Ace Hardware that cost me $15. Canceled service since they were repeatedly told someone needed to be home when they treat and they ignored us and only ever did a fraction 0f what they were getting paid for. read more

I have a no soliciting sign on my front door. So, when my doorbell rings it's either a neighbor or UPS. So, imagine my surprise at 8PM when my doorbell rang and I look out and I see a 20ish kid with an IPAD. I figured screw it, so I answer the door in my boxers and ask him what's up. He starts his spiel, he's a nice kid which is the only reason I didn't go off on him. I blow him off....and then I think about it...... If you can't pay attention to no soliciting signs AND you are ringing doorbells at 8PM that's not a business I will EVER deal with. If you can't follow the simply direction of not bothering me when I put the sign on my front door then how can I expect you do do anything right if I would do business with you. It's just bad business to ignore that sign. I don't care if your are servicing 'neighbors'....I never heard of the people he mentioned so they aren't my 'neighbors' they are people who live in my neighborhood. read more

I'm not one to leave negative reviews for a company. Quite the opposite I usually only do reviews when someone's gone above and beyond or has exceptional service. Sadly that's not the case with this business. I've been a customer of theirs for a few years now. I've never had any big complaints other than the fact that each time they come out for a quarterly service we still see bugs that they've sprayed for. They do have free reservice so anytime you see a bug you can call them to come spray again however the problem has never been completely gone and we fight ants and spiders constantly. Anyway my complaint that I felt the need to review and warn other potential customers or existing customers about is the fact that this last time they came out for a quarterly service the tech did not spray for anything yet left a card saying that he was done with services. Usually the tech will come to the door and I'll speak with them and they'll go over any concerns I have or any special areas I need sprayed on top of the regular service, anything that needs special attention. This tech never rang my doorbell or knocked. I saw the truck sitting out there for several minutes and then he left. When I went to open the door to check to see if anything had been sprayed there was one of their cards on the door saying that service was completed and there was one wet spot by my front door. I guess he had sprayed around the front door which is why my dogs were barking at him. Also when I called to tell them that there was nothing showing that he had sprayed anything they said well we're not using our wet spray were using our dust formula now. Then when I told her that there was definitely one wet spot where he had sprayed is when she called to have someone else come out. He didn't walk the perimeter of the house or go to the back of the house at all. So when I called to see when my service was going to be completed they said that he had marked he was here and that he couldn't get to the back because the gate was locked which is untrue my gate is never locked on any given day. So she sent him back out and when he arrived he came to the door that time and stood there and stared at me didn't say a word. I finally asked if he was here to do his his job at this time and he said he was going to do the back but he couldn't before. I explain to him that it was open and all the other techs go back to do it. Anyway long story short I called to complain before he came and they sent him back out. I then called to complain again because he didn't do a thorough job the second time either because he didn't do what he hadn't done the first time so they scheduled a completely new tech to come out a different day and said that the manager would call me. That's been well over a month now and I've yet to hear anything from the company. I'm hoping to save at least one potential customer the trouble and hassle of going with this company. I feel like many of the customers are not home when the techs come out and they just take their word for it that they're being serviced and actually getting the service that they're paying for each month. Yes if I hadn't been home that day to physically watch him not do his job I would've just paid and assumed that what I was paying for was done. read more

I have no idea if their services are good or not. What I do know is they heavily solicit neighborhoods without permits or regards to no solicitation signs. Their salesmen say they have customers in our neighborhood but we have yet to identify even one. read more

This was our second appointment with Aptive! Demitrus Williams was our tech. He was very courteous and listened to my questions and concerns and then applied the treatments as requested. He went above what my expectations for the service would be during his appt. thanks Demitrus! read more

Deceptive sales tactics. Was told could cancel anytime if I wasn't fully satisfied with service. When I called the office I was told I had signed a service agreement that included early termination penalty. To be fair I should have read the agreement when signing and not took the sales rep at his word. Had to pay a penalty to cancel. read more

I've had a brand new house for four years. And have had pest control services since. Went on a whim and was convinced by Evan on the sales team that I was going to get a better deal and better product than the previous companies that came to service my house for pest control. And just that was delivered. Cornell did a great job, gave my home the whole look over with me. He went right to work, thoroughly looked at my property. Actually informed me after he was done that he found some ants and a carpenter bee. Both were taken care of. Just makes me wonder how long those pest have been looked past all this time by the previous contractor. Big thanks to Cornell for seeing through that Aptive will diligently take care of my homes pests defense. read more

Kevin came to our door and introduced himself before even starting the treatment. He was so thorough. Look forward to a long relationship with your company read more

I already had pest control service. VIDEO RECORD EVERYTHING THE SALESMAN TELLS YOU! GET A COPY OF THEIR IDENTIFICATION! VIDEO TAPE THEM SITTING IN THEIR VEHICLES FOR TWENTY MINUTES! Hundreds of complaints on the Better Business Bureau all allege the same thing. The salesman will lie to you and tell you you will get a discount for already having pest control service. If you are still suckered in like I was, and don't check your billing that frequently, by the time you find out they are ripping you off, they will charge you $250 to cancel. Their company gets you to sign a contract on a tiny iPad so that they can say you read all their disclosures. My fault for thinking I could take someone at their word instead of printing out and reading the entire contract. I was suckered and ripped off. Don't let it happen to you! read more

Just switched to Aptive from a competitor based on their sales pitch when soliciting in the neighborhood. She was up front also about the contract terms and early termination. Our technician, Kevin was terrific. He was very polite and knowledgeable answering all of our questions. He called ahead and arrived on time. read more

This company has shown up at my house soliciting in the dark....TWICE. Not appropriate.