Love when people leave reviews that have zero truth to them. I have a personal and business…read morechecking account, 2 savings, 2 loans, and a money market account with Armstrong bank. #1- I don't even work in a bank and I'm pretty sure 90% +/- of banks require a checking account with HELOCs. #2- I transfer money from my wife's bank to Armstrong every single pay day. Yes it took me 2 tries to get it set up but it happened and works just fine. Yes you have to be approved to make deposit but it's a simple phone call. Man, that's so hard to do. Yes you can deposit more than $1,000, again it's a simple phone call. Man, that's so hard to do. Yes you can access statement but it's a simple phone call. Man, that's so hard. #3- Ya customer service is not the greatest from someone that is just a teller. Branch manager and his assistant have answered my question within an hour anytime I have emailed or called. No tellers don't have authority to do some things. Same at the bank you have been at for 25 years. #4 Now your repeating yourself. If you aren't happy with all these things, go get a HELOC from that great bank you have been with for 25 years. BBB can't do anything when everything you are stating is not true, when I have zero of these issues. Bryce, Megan, and the entire staff at Claremore as well as staff at Collinsville have been nothing but great. Go above and beyond everyday and anytime I call. Send all my clients looking for financing to them all the time. Keep up the great work Armstrong.

It's been one disappointment after another since we started banking with Armstrong…read more #1. We opened a HELOC from Armstrong to cover some home renovations. They required we have a checking account with them to open the HELOC. Okay. That's fine. I never intended to move my money to Armstrong (and I'm glad I haven't), so I don't understand why the checking account was necessary. I've had loans through other banks without having to open an account. I'm mostly irritated because it's just one more account we have to manage. #2. While signing the paperwork, they tell you to download the app--you'll be able to do ALL your banking from the app. No. No you won't. You can't transfer funds from another bank (you can't do this online, either), you can't make mobile deposits (until they "approve" you for mobile deposits, and even then you can only deposit $1,000 per day), you can't even access your bank statements from the app or the online portal. I'm still trying to figure out the point of the mobile app. #3. Unlike any bank that I've ever worked with, they have the lousiest customer service. We continue to ask questions and their response is: "Let us look into that." Then, no follow-up. Or they refer you to a different person. No one seems to have the authority to do anything. And you're not allowed to talk to anyone that does have the authority to do something. #4. Knowing what I know now, I'm really unsure how they function as a bank without some of the most simple things. Like, is this legal? How much longer before I need to reach out to the Better Business Bureau? For example...you cannot transfer funds bank to bank. Our primary bank account is setup with a different (also local) bank where I've banked for more than 25 years. Their system is simple: we direct deposit our paychecks and then transfer money to the various accounts to cover bills, save, or invest. A bank-to-bank transfer is one of the most simple tasks a bank should offer. It's how we pay our mortgage. It's how we make our car payments. But for some reason, Armstrong Bank will not allow us to transfer from bank to bank. So...now I have to write a check (who has checks anymore, by the way?!), deposit it into my checking account at Armstrong, wait for the check to clear, and then make the HELOC payment. Ain't nobody got time for that! 0/10--do not recommend. I beg you, please take your money/business anywhere but here. I will shout it from the rooftops. I do not recommend Armstrong Bank.

I had some trouble cashing a check. The adjusters were friendly and helpful. I got it resolved with…read morea supervisor and direct deposit. Their customer service is very good. Harry

Always have my back in the insurance world. Lowest prices an most coverage !!! Excellent serviceread more

They treat you like family! I trust this insurance company. They are always willing to help me…read morewith my policy changes and answer my questions. Thank you Best Insurance!

Beware they will pull credit and will report unpaid with balance even if you have a paid off early…read morereceipt. The lady's at this location will not help you at will. They say they can't do anything about it to call the main office and when you do they say it's the local office that has to correct it. This place is awful beware they will hurt you more in the long run.

Crystal at the Sheridan location. Is the Bomb! She was patient with me getting my information…read moretogether. I recommend this location.

They weren't even open yet and helped me and another gentleman who needed a money order in the…read moremorning. The county public service office refused cash and personal checks and their credit card reader was apparently not functional either, but the public services person said I could go get a money order. The staff at the credit union were very helpful and I'm glad they were there!

Such a great financial institution! Always greeted with a smile. In and out to conduct my business…read more Easy to work with to get my auto loan. Love the new building. Online banking is so convenient and has a lot of features!

Huge thanks to Michelle Washington, Lauren Pippin, Alisha Mccuan and team for the best customer…read moreservice possible!!! I am writing this review on the Friday night that I was supposed to close on my new home but unfortunattly it has been hung up and pushed back due to the dragging of feet by the buyer's lender for our home, Navy Federal Credit Union. We could be up so fired up with frustration with NFCU but instead I am feeling so appreciative of our CFCU family! They were ready to go all times with outstanding customer service like always. My family has been lifetime members for a reason. Michelle even changed our realtor's opinion of dealing with Credit Unions. Keep up the great work!!!

Every time I go to this location the staff are very nice and helpful. It is clean and small. I like…read morethey always help with what I need. Even when there is a line the wait is never too long. They seem to have enough staff to take care of their clients. They will always chat with me and offer things I do not even know to ask for and are great. I have banked with BOK for over 20 years but this is one of my favorite locations to get help at.