Came in for an early Dinner, 4:30ish. Our server was great, friendly and attentive. They weren't too busy so it was all great. Then there was a shift change and it fell apart. Our new server wasn't aware we ordered food so we waited and waited, oh she was friendly and talked and talked but no food came out until we said hey is our order ever coming out. read more

Where to begin, I worked here for a short amount of time before quitting because of the environment. Management was either behind the building taking a smoke or yelling over small things. There was also a time where a manager was blaming their bad uniformity on me to customers when it was my first time working without another host to help me. Most servers were flat out rude and refused to help even when nobody was sat in their section. It got to where I was overwhelmed with work and they were on their phones. I had to continuously beg the servers to even consider rolling silverware. I was forced to learn how to roll because none of the servers would. I had many customers ask me for help because their server is sitting in the back of house scrolling on their phone or vaping. Me and my coworker were also both offered hard drugs. We were 16. A specific server that was constantly being a pain was Moriah. Every time I needed her, she was off to the side on the phone with a guy. She would remain on this call her entire shift, I could even hear him talking as she walked by. This was very troublesome because she would ignore her section for 10 to 20 minutes at a time. Management would not say a word to her about this the entire time I worked there. While I worked at this location there was a bartender that I can't remember the name of, but she has since been let go. She was always either high or drunk on the job. She would also be giving a server that was 20 alcohol to drink. I worked there as a hostess; management was extremely strict. I was given rules none of the other hostesses were given. I wasn't allowed to have drinks at the hostess stand even under the desk. I was only allowed to drink from a one-time use paper cone specifically at the back of house. Another rule I had was I wasn't allowed to be at the back of house for more than a minute or two because and I quote "You can't host from the back of house". Which is understandable but when I am working a seven-hour shift as a teenager with no break and no water, I'm going to stop and get a drink. While working at this location ceiling tiles were constantly falling. There were leaks all around the building, I remember a customer complaining about a leak that was dripping on her head as she ate. As well as all of that, there was visible mold growing were customers sit. As a conclusion, do not EVER dine in or work at this location. It is not safe. I do not recommend. read more

My wife and I stopped at this Applebee's as we were passing through today. We were greeted warmly, seated timely and our waitress was friendly (not particularly attentive, but friendly). The low rating is due to the food. It was terrible. It was, by far, the worst food we have ever eaten at an Applebee's. We had the bacon cheeseburger wonton tacos as an appetizer. It was cold. Very, very cold. We had never had it it before and thought that it might have been supposed to be cold. A quick Google search, however, reveals that they are supposed to be hot. Then, there was the salad. The guacamole was horrible and clearly was made the day before. The bacon was stale and the chicken tasted old. Two trips in one to this establishment; first and last... read more

Great service by Jacob?, I think. Super friendly, fast and good was great! Love s!! read more

See all

To celebrate my upcoming birthday, I decided to visit this location after work recently. We were seated after a short wait. Our server Jacob (I think) was cool and fun. We ordered the 2 for $25 meal which included an appetizer and 2 entrees. The boneless wings were okay. They were fried hard but edible. My entree was the blackened Cajun salmon with garlic mashed potatoes and seasoned broccoli. My guy had the 6 oz sirloin with the same sides. I kid you not....not a drop of seasoning was anywhere near my food. Not on the broccoli (which even states in the description that it's seasoned), no garlic in the potatoes, no Cajun nor blackened seasoning on the salmon. To their defense, the salmon was cooked to my liking, and so was the broccoli. But if disappointment was a plate of food....this was it. My guy noticed the same thing. Sigh. For my complimentary birthday dessert (sign up for yours in the reward program/app), I ordered the triple chocolate meltdown. It was just okay...bland as the rest of the food. Even the vanilla ice cream was lacking vanilla flavor. Sigh again. Applebees was the first restaurant I went to in high school with my friends. So it will always be near and dear to my heart. You never forget your first. But this food here, 30 years later, was unremarkable and definitely forgettable. How do you not season the seasoned broccoli?!? I can't make this stuff up! read more

See all

Very disorganized staff, even during a slow period. Host could not remember that 2 adults and 2 children would be joining me. Not enough silverware ever brought until requested after orders began slowly arrivinf, piecemeal over 15-20 minutes. Entire restaurant was dark and 'moist', with slippery floors and surfaces. Overall creepy experience. Do not recommend. read more

My ladies group of 13 were to eat at Trussville location 8/11. I got there at 11:10 & infomed them my group would be there at 11:30 to give them a heads up. Hostess was loud & unfriendly and said you cannot be seated until all of your party arrives. 12 were there at 11:30 and I told her that was all i had anticipated. as soon as we sat down one more person came in. Hostess in a loud voice said no one else better come. two of my ladies went to advise the manager of how rude lady was. when they came back we got up and left. we couldn't believe how we were treated! read more

So many gnats I left without ordering. Staff said they have reported it to corporate but nothing done.

I've had multiple bad experiences at Applebees. The food is always terrible and either raw or burnt to a crisp. The last time I went I heard a grown man moaning in the back. Idk what he was moaning at but it sure as hell wasn't cause his food was delicious. My family took me here for drinks and they tasted like sewer water. DONT GO HERE. read more

Music, TOO LOUD!! music selection SUCKS!! poorly mounted speakers vibration rattling to add. its a shame because the food was good. service was good. But I left with my Ears BLEEDING!! read more

We came here on a Saturday evening after my daughters pageant to have dinner. When we got there, we were seated immediately so the way it wasn't long at all. The problem started when we waited at the table for our waiter or waitress to come and take our drink orders. That seemed like it took forever. Finally, she came around and took our drink orders. We waited, and waited, and waited... Then another waitress came and took our drink orders again. We waited, waited, waited,... Finally, the manager came over and offer us two appetizers on the house (we were a party of 6). We thank the manager and placed our order for appetizers and once again, we waited and waited for the appetizers to come out. Finally, we decided to order our main course and this is where the problems get worse. Pretty much everything we ordered we sent back. I had the Bourbon Street chicken and shrimp, so did my brother-in-law. The chicken was tiny and way overcooked the chicken and shrimp both had too much garlic on it. It was inedible. My daughter had the kids, chicken tenders and fries. The chicken tenders were fried way too hard. My sister ordered the steak which she ordered medium and it came out well overdone she could hardly cut through it. Mynephew ordered the burger he said it was OK. He ate it just because he was hungry. My niece had the ribs and fries. She said the ribs were just OK and needed more sauce. This will be my last time at Apple Bees. I did feel sorry for the waitress because it definitely wasn't her fault, but she was very apologetic. read more

See all

Great food, great service, cozy atmosphere, exactly what we wanted for Sunday dinner. French onion soup (forgot pic), Bourbon Street Steak with potatoes. Skillet was sizzling hot When brought to the table. Steaks were cooked perfectly and were very tender. We love to come to ABs. read more

Applebee's Grill + Bar - Bourbon Street Steak - American Near Me - Trussville, Alabama

The customer side of the restaurant was visibly dirty to the point where they sat us in a seat with no light and replaced the bulb I should have left then Our food came out not looking like food we had ordered from other Applebees and some of it looked visibly congealed like it had been reheated in a microwave We sent that part back and ate the food that looked ok.... The next morning I'm throwing up and feel like death Eat here at your own risk read more

I'm completely unsatisfied our steaks were overcooked. We was charged 2.99 for sides that or with our meal, the broccoli was so undercooked edible and the steaks were so overcooked. We spent $70 on a $30 meal and I brought my steak home to feed my dog. read more

If you're looking go somewhere to sit down & eat for lunch this is the place to go. Oh did I mention your lunch is free if you don't receive it in 12 minutes or less?! Yes!! Their lunch specials also include a soda!! (Something I don't need lol). The lunch protions are fulfilling. The ambiance is the typical Applebee's! Greeted at the door with a warm Applebee's welcome with a smile ! It wasn't too noisy. Very clean. read more

Applebee's Grill + Bar - Great lunch special! - American Near Me - Trussville, Alabama

Ok Applebee's! I've been sleeping on yall for lunch delivery! Today me and my MIL ordered the 2 for $20 deal and got our cheat meal on with the cheeseburgers and fries, onion rings as the app! The meal came perfectly packaged with the burger and fixings in one container and the fries in a separate cardboard container! Most importantly the burger was delicious Thank you for a tasty meal during my work day! read more

Applebee's Grill + Bar - Cheeseburger and fries delivered by Door Dash! - American Near Me - Trussville, Alabama

I visited your CenterPoint Applebee's for a dine in lunch. Lunch was perfect but when I arrived back home, I noticed I had been overcharged. I called the store, and the manager told me to bring my receipt back in and they would take care of me. When I returned to the store, I spoke with a manager by the name of Ryan. She went above and beyond to make sure I was satisfied. Great customer service! read more

The silverware was nasty when we opened it. There was even old food encrusted on one of knives. So we asked for some clean ones. The second set was just as disgusting. I asked to speak with the manager to let him know. Then the food was cold. The manager came to our table and took $2.12 off the bill. Really? The pictures do not do justice to how nasty the silverware was! The food was good just cold. Read the other reviews, I wish I had! read more

See all

The service was great, we waited 30-40 minutes for our meal. Everything else is great. Saw 3 families walk out and they didn't get noticed by the man up front. Fix your management read more

Do not stop at this location ever our food was horrible for was cold the restaurant was dirty I can say the best thing about eating here the service was good I will be contacting corporate because they need to know what's going on in they restaurant read more

I had made a pickup order on my app, went to pick it up, when I got home , the grilled chicken and shrimp was over cooked, especially the grilled chicken, it was actually burnt. I did called the manager, and he said he would be glad to replace it. I told him that the order like that should have never went out. So I only give them two stars this time. I have always love Applebee's. but apparently this cook just didn't care. read more

A roach ran past me as I was eating my riblets. Do not recommend unless you want bugs coming out of the ceiling and disrupting your meal.

We've come here several times and the service has always been good, despite it being fairly busy during those times. We took advantage of the two for $20 or two for $25 deals that they are usually running. The food was good, though the roasted potatoes could use a bit more seasoning. We were able to take some of it home with us as well, so we got an extra meal out of it too! The staff was friendly. No complaints from me. I'm sure we'll be back. read more

Ordered the salmon and it looked nothing like it did on the menu. Mashed potatoes were cold, forgot two of my buddies sides, and food was way below par. Will not be returning. read more

The food is adequate, but the reason for the four stars is all due to the staff - Our server Mary in particular. We are currently in the process of gaining custody of our granddaughter and in the meantime we are traveling 8 hours round trip for visits. When we walked into Applebees on the 16th and told them the situation and we would be here 2 hours they didn't hesitate to make us welcome. Mary was so gracious and understanding which made us not feel like a burden as we have felt at other restaurants. Due to how great the staff was, we came back on the 19th for our next visit and we will be back for another and another. Thank you to Mary and the rest of the staff for your kindness and understanding. read more

Extremely slow service, very disorganized. Bathrooms were very dirty. It took way too long to get our kids desserts. A family of four had to wait for 30 minutes for a table when there were several open. read more

We like this a great place to pop in for lunch or dinner . Of course everything there is always clean in its place and the waitress was friendly and so was the hostess . They care for glasses fool and made sure we had everything we needed and the food was excellent. Also if you don't eat received your food in a certain length of time you get it for free but ours came on time ;) read more

My bf and I took his mother out to eat here and the experience for our first night back out since the quarantine was HORRIBLE. The drinks were not good, my bf mother food was burnt and my bf chicken was raw. I was just honestly disappointed. My experience was so bad I may never come to this location again. I can say on the upside my server April H. did try her very best to make our dine in great. read more

My husband and I ordered carside and got two burgers because I have craved a bacon cheeseburger for days. We had to wait an extra 30 minutes longer than estimated which would have been fine if our food was acceptable. I received a burger with an accidental sliver of bacon (about the size of a paper clip). So my husband made the bacon at home. Then I opened up my lettuce and pickles topping and a dead fly was smashed on the pickle. We were very disappointed, and are unlikely to return to this establishment. read more

Applebee's Grill + Bar - American Near Me - Trussville, Alabama

See all

It's always good to eat at restaurants that offer happy hours and Applebee's is no different. When came here 20 minutes before happy hours started, but that didn't keep me from ordering my meal and I just waited until 3pm to order the half off appetizer. Since I had order water, I didn't realize that you have to purchase a beverage in order to get the half off appetizers, but the waitress just gave it to me since one of my friends had already purchase a drink. I notice they added nachos on there appetizer, (not including in the happy hours) so I went with that since I wanted something different than my usual. The nachos is enough for two people to share and I would suggest eating them while at the restaurant since they weren't as good after warming them up in the toaster oven the next day. As for the appetizer, the mozzarella sticks are always hot and they were even better with me getting them half off from the original price. read more

Applebee's Grill + Bar - Lots of nachos for two people to share - American Near Me - Trussville, Alabama

See all

I don't know what was going on in this place but this was the worst service I've ever gotten. Not that the servers were rude but I feel that this was way worse; I was never served let alone acknowledged to get a food order. I was quickly served cocktails, or what is a parody of one, was the $1 Long Island Iced Tea aka L.I.I.T and even though it's very cheap, it still tasted watered down. I had waited over 25 minutes AT THE BAR before being acknowledged again and the server wanted to offer me another drink. The server gave me a food menu but never took my order. I don't understand this logic. It's not like it was slammed or packed. I ended up paying for my drinks posthaste and left extremely hungry and unsatisfied. Truly I was disappointed in the lack of care and concern for me as a customer. I don't think I'll be coming back here or at least not so soon. I know I'm just a drop in the bucket for this place but it's the principal of the matter. There are other nearby restaurants who gladly serve me with no halfway gestures and will clearly let me know if they're able to serve me or not. read more

Horrible. Ordered DoorDash absolutely nothing was cooked properly, none of the sauces or sides, missing BOTH ENTREES!!!

we had to wait until 8:12 PM for our food.When I tried the quesadilla burger it was too spicy and today I had because I took it with a to go box and it was not spicy read more

My visit to this location was very disappointing. When I walked in the door, there was food and trash on floor. There was no hostess to seat us and one of the waitresses yelled across the restaurant "do we have a hostess?" When the hostess finally arrived, she walked us to a table that clearly had nacho chips and trash underneath. The other guest in my party remarked that the floor was dirty and the hostess said "yeah, but the table is clean." After then waiting 15 minutes with no server arriving, we finally walked out without being served. read more

I like the food and I like the waitress shes very nice and friendly the half price appetizers are good I like their wings and mozzarella sticks. The place is always clean and organized their food is always hot and fresh every time I come here it never disappoints they have half off price appetizers from 3-7 and you can get mozzarella sticks, chicken quesadillas, boneless wings, spinach artichoke dip, sriracha shrimp, and brew pub pretzels. Their chips and salsa are good as well read more

See all

sorry but we had to wait 10 minutes to be seated as a group of 4 even though there was no one in the restaurant. the customer service was not great which i cannot say if it is poor training due to management or the servers themselves. hostile vibes. the food was rank. there happened to be no silverware so we had to eat our meat using plastic forks which was not easy. things were constantly forgotten, the server rarely came to check on us. i could tell other tables around us were not happy either:/ lots of waiting and incompetence. all in all, would NOT recommend coming to this applebees, skip it or make the drive to a different location. read more

Overall a disappointing night the food looked promising but the silverware looked unsanitary and covered in muck. The service was terrible mainly because we had to wait over 20 minutes just to place an order and food took even longer just to hit the table. The waiter rather be on her phone than to be attend her tables. I spoke with the manager and she was very apologetic and overall understanding. read more

See all

My wife and I went to eat there Thursday around 4:15 and were seated in the bar area. There were three drunk morons at the bar -- I mean the type of people who really make you question American society -- using profanity, spouting the F word every other breath, talking loudly about adult content and making overtly racist comments. I asked one of the servers if it was always like this and she said, "Yes sir, I'm sorry it is." So, that's our last trip. If you're a couple or a family looking for someplace decent, avoid this restaurant. If you're a person of color, you should gather up eight or 10 of your friends and go grab a seat at the bar during Happy Hour. You could probably clean the place up pretty quickly. read more

Had the appetizer sampler. It was a lot of food. Everything tasted great. Staff was very friendly and courteous. I would recommend and will be returning. read more

I am writing this update to express my displeasure with some changes that Applebee's has made. The lunch special that I raved about in my other review now no longer comes with the drink. This wasn't communicated with us when we visited either, so a meal that is normally less than $9 before tip was nearly $12. My last visit was not very good, though the manager did comp our meal. Our server was overloaded and couldn't give any tables the attention they needed (though she did the best she could). It also took over half an hour for our table to get food, then my salad was wrong and it took another 15 minutes to get that corrected. By the time it came back correct, the rest of the table was finished. Keep in mind that nobody had anything that would take a long time to cook. One had just side dishes, two of us had the soup/salad and one had a pretzel appetizer. I guess they figure since they don't have the 14 minute guarantee anymore that they can take forever. I'll go back and give them another shot because they've been really good up until now, but it's only going to take one more mediocre experience to change my mind. read more