Two words to describe this store: World Class!
Not once but twice these fine people went above the call of duty. The first time, I went in there for a cleaning. I came out with a new screen! It turns out there was a recall and asked if it would be ok to replace the screen. There were some blemishes but sort of got used to it.
Secondly, I was staying in Hyères about 1:30 minutes away. A bit far but I needed to get some repairs done. I tried in Italy a couple of times but came short both times. We were running out of time as we were leaving on so and so date and they had to order a new piece that was coming from the States. So, they didn't really know what day it was coming, but to reassure us they said that they would expedite the process. When things got a little pressed for time...they said that they had someone that could work on it, individually. Meaning, sometimes there's a bit of an assembly line going on in the back but we would have our own person.
In the end, we told them we were leaving the country by noon on Saturday. It was done the evening before. I am VERY GRATEFUL as this had been something I had been trying to fix for a year but due to time constraints couldn't make it happen. Further, because of my first attempt at the store was so good that I had confidence that they could pull it off.
Oh ya, the "French" are not known for their customer service. They will admit it themselves, but again, it's a testament to the staff and management that they excel on getting the best of the best. And that is what you'll get coming to the store. Bravo.
Merci à vous! read more