Good customer service but Jesus Christ this place is packed 24/7 you need to come here like 20 minutes before they open if you want something done without an appointment.. If you don't be prepared to wait read more

I went to this store on 10/20/15 to get my phone exchanged because my camera isn't working properly. I did do a walk in and they got me in. I did this walk in at 2pm and came back at 5:30pm because I was I told I was going to get a text and nothing, so one gentleman was super nice and told me have a seat we will be right with you, cool! He told me 30 minutes later we're with you in a minute so a minute passed by and nothing. I have it time and I still wasn't even approached. I go up to an "apple specialist" and ask him can he verify if I'm still on the list and he completely ignored me until I approached and he ask "what was your question"? I told him I was suppose to be called already because there were people like an hour after me asking if there were walk-ins and were seated too. Those people have passed me already and left. His reply to me "I'm sorry, don't discriminate". Why the hell would you bring that up? He walks around like he is the boss. The rest of these Apple Specialist" are nice but this guy named Cesar is something else! Horrible customer service! read more

Apple Dadeland - "Cool Guy" - Computers Near Me - Miami, Florida

I went here asking questions about the iPad because I REALLY REALLY want one and was checking out the prices. There wasn't much help because I already knew what I wanted but I still wanted to know more information about the product. The employees weren't that helpful. I'm probably going back to the location closer to my house since they tend to be more helpful. But it's still a pretty good store. I wouldn't say this is the last and only time of going there. I would still go back to the store. read more

I love this place this is the Apple Store i came every time i need to fix or buy a product great trate

So I visited the Apple Store at Dadeland today to get my wife an iPhone. It never surprises me how busy they always are in all the locations I've been to. Even though they were busy i was able to make my purchase and set up the phone quickly. Whenever I go there I feel like a little kid in a toy store. I go for one thing and I always want to get more goodies. The employees there are always very helpful and friendly. read more

Worst experience ever with the Genius Bar it's like they don't want to help you and just want to screw you over and void your warranty for anything. Bad representation for apple as a company. Looks like they are happy to void your warranty. I hope it's just this Apple Store and not all the others. What a bad night. Thumbs down. read more

As Andy D. said: this place is nothing but crowds and chaos. But, customer service has always been good to me so I have no complaints regarding that issue. I love how they have those handy-dandy scanner thingies - makes returns and paying super easy. read more

Nothing to do with the store but more with the general operation of the stores. I came in because the apple representative that helped me over the chat actually messed up my phone more that it was. I came to the store because my phone wouldn't turn on at all & this is the only phone I have. You would think that the store would give priority based on the type of issues you are having. An application not working is not the same as your phone not turning on at all, but yet they treat every issues as equal & it shouldn't be. When you to the emergency room a person having a heart attack takes priority over someone that has a broken finger. This is the way it should work at the apple store as well. Someone who has chipped the screen on a side should not take priority over someone that cannot access the phone at all. So if I were able to give negative stars I would definitely do it. I hope I don't ever have to come back and the only reason I have an iPhone is because it's a work phone. read more

Went in for an appointment with their genius bar with a problem I was having with my Iphone. I found the person whom checks you in with no problem, but I have been to this location before. I would definitely have to say that if it were my first time here it would be a real issue finding this person as I have seen in other reviews to be a problem. I had to wait about fifteen minutes to be seen which I don't think was that bad. Service from the genius bar was pretty good, no complaints there. It wasn't a bad experience. read more

Wait times suck, but overall they have friendly employees and they move along as fast as possible.

I just left the Apple store in Dadeland trying to resolve a problem with a damaged Ipad I bought at Best Buy in Doral this Sunday which the store manager just refused to help me. The Apple manager and the sales person were so helpful and professional. If you are going to buy an Apple product buy it at Apple not Best Buy!! read more

They are always busy so get an early appointment. If you don't have an appointment get one before coming. They have good customer service and I have always left happy. read more

I always get prompt service every time I go. Today I went in to get information on a new home computer, and they were more than knowledgable about their products. It made me and my wife very confident on what we will eventually get. On other instances they have easily helped with my iPhone issues and purchases. Keep it up!!! read more

I've owned Apple products for most of my life. Everything from MacBooks, iPhones, Apple Watch, Apple TV etc. I currently have the iPhone 8 Plus, and it is said to be water resistant as advertised. On Fourth of July, it fell in the pool for literally less than ten seconds and I took it out. Mind you, I've used previous "water resistant" phones under water even, and I've never had a problem. This phone, started glitching a few days after the incident, to the point that it shut off. I immediately took it to the Apple store, and I do not have Apple Care (a mistake from my part in retrospect). When the Apple care specialist hears "water damage" they completely refuse to help you even slightly with your phone and their solution is immediately to replace it, which could cost $499. You would think such a rich company would be more compassionate for their customers. The specialist basically convinced me that there wasn't a chance my phone would turn on again. The wait to speak to someone was longer than the time he spent with my phone. Literally a day later, my phone turned on again and went back to working as it was before falling in the water. I was so close to purchasing a new phone and I'm overall so disappointed with their lack of compassion and the fact that they advertise a product is "water resistant" but refuse to fix it if there's any evidence of water damage. read more

From what all the people said about Apple Dadeland mall that's pretty cool I give you guys a five star because that's pretty amazing what you guys can do and what the other people told us that's pretty amazing read more

Terrible Customer Service!!! I reserved 2 iPhones 6s and after making the LOOONG line, I was not able to get it as I could not get the jump promo tmobile offered as I just became a customer in which i did in order to get the program! I was actually switching from android over to Apple. Not going to Apple now. read more

This place gets worse and worse every visit. The customer service is pathetic. It's a cross between a Sanders Rally or a Starbucks convention. Everyone working seemed high or not interested. Waste of time..... read more

I bought Apple Care, because they assured me they would repair or replace. After 18 months, my macbook air's screen was shot and so was my keyboard. I live in Aruba, but am in Miami a few times a year, I got an appointment, waited a long time in store for my appointment... it is always chaotic in this store... to then be told that my screen and keyboard need to be replaced but they don't' have the parts. it could take 3 weeks to get it fixed. well, that is of course not reasonable. They refused to replace it. Said "MacBooks" are not replaced. Well, I know that is not true because I know of cases where they have. So back home I went with my defective laptop, certain to never buy Apple Care again and certain to not go to the store in Dadeland ever again (after buying 2 laptops, 3 iPads, and 2 iPhones there). No empathy from the "Genius" either.. btw. read more

Unfortunately for the actual techs that work behind the counter who are wonderful and helpful, the staff that directs you to appointments and the ones you ask for help are rude. I understand that it is a very crowded store, but that is no excuse to treat the customer in a polite way. And I do understand that I did not have an appointment, but again, customer service must match the product. My visit was today about an hour ago. read more

Very slow, every time I come to this store I have to spend more than 2 hours just waiting, I got here at 10:00am the store wasn't that busy and they give me an appoiment for 11:00am, right now is 12:20pm and I am still waiting and nobody have help me, my iPhone 6 bend just been on my pocket, I love Apple products and that's why I'm still here but their costumer service is horrible..VERY BAD COSTUMER SERVICE!!!!!!!! read more

1st rep I spoke informed me one thing & when I came back to get my phone replaced the manager did not believe what was informed to me. I purchased a custom top of the line comp close to $5grand!!! Why would I lie over a measly iPhone?Since this bad experience I have not returned to this apple location and will never step foot again. read more

Dadeland Apple Store first visit was bad and second was worse, but then I met Carlos, he's a tech that helped me with my cable swap and beat head phones. He was so patient and got everything done for me. Super apologetic bc I did wait for a while but all in all he was worth the wait...Thank you Carlos!! Xoxo read more

Terrible customer service! I went in to buy an iPad and place an order for a projector. The million employees will pass right by you without offering help. You practically have to hunt them down to get help. The Microsoft store in this mall is so different. Their customer service is amazing. This happened both times: when I placed the order and I went to pick it up. read more

Owned apple products all of my life but have always dreaded going into Apple stores. The Apple Store in Dadeland is beautiful and as busy as can be always but their service definitely does not suffer.. Julio took care of all my problems and gave me exceptional one on one customer service during what seemed like their busiest time in the day. I had many questions but he was very patient and informative. Definitely made my experience smooth and easy! Extremely happy with my iPhone 8. read more

Absolutely great service. I came in to change a malfunctioning iPhone, and the service was fast, nice and friendly. Huge shoutout to Annie and Junior. Both of them are really friendly and provided me with amazing and clear service. I highly recommend this store, and these two Apple geniuses specially. Congratulations to you both. read more

Extremely disappointed with apple customer service. After waiting in their Dadeland, Miami FL store last night for over 3 hours I walked away without a solution all due to their own negligence. I purchased the Apple care maintenance plan and switched my phone once due to not working properly. Apparently the staff member who did the exchange a year ago did not linked the two serial #. As a result it now appears as I am no longer covered by the plan. Is it possible that they cannot backtrack transactions? Or did they simply did not want to help and charge me for a new phone. What a shame that as companies get broader they fail at their most important asset costumer service. read more

They do know their macs but the overall experience is horrible. They are always packed and the employees are rude. I had an issue with my computer that needed attention. The next appointment was over a week away. I thought apple was supposed to have good customer service to explain the crazy high prices? read more

The worst Apple store in Florida, don't get you iPhone repaired here, they charged full price for a hairline crack and when I got my phone repaired the Face ID wasn't even working, they also cracked some guys Mac who was sitting next to me he was pissed, better off going to Apple at the falls read more

This is the worst store ever . worst experience, longest wait times. don't respect you and lie

By far the WORST customer service I have ever come across. It's a mission just to make an appointment, and then when you have one and get there early, they don't allow you to check-in until your scheduled appointment time. It took 50 minutes AFTER the scheduled appointment time to finally be seen. read more

I don't even want to go step by step to write out all the annoying things I had to endure in this place, lets just say it gets worse every year, price, customer service, product warranties, everything. Just don't go. read more

Today i dropped my perfectly working iPhone 3GS and I had no sound, no ringer, no one could hear me when I called them, and no functioning home button. How frustrating!!! I took it immediately to the apple store, since they are the ones that hold the knowledge... in Dadeland Mall...waited about an hour or so...everyone was very attentive and nice but still a long wait. I was finally attended to an hour later. The guy helping me looked at my phone heard my story of what had actually happpened to my phone all he could say is that my phone had water damage and that was the main problem. How he got that conclusion from just looking at it with a flashlight... I dont know. He must have "failing" x ray vision. The problem is though...that i never dropped it in water ever!!!! He didnt even bother to open the phone or do any troubleshooting on the phone. What a waste of time!!!! He said that he couldnt open it and couldnt change any parts if anything was damaged. That the only remedy he could give me was to get a new phone and get a new plan. I wasnt convinced!!! if I was stupid and actually listened to his ending result which was to get a new phone I would be out $300. That was his only final answer. So...ladies and gents!!! I went to Youtube and opened up my phone and realized that the Charging port was not connected on one side due to the fall...followed this youtube gurus instructions and fixed my phone in no less than 20 minutes!!! wow!!! Screw You Apple!! read more

Walked in an hour and a half before closing to exchange a charging cable that broke 2 months after buying it. The guy told me they couldnt help me that they were closed for that. I proceeded to ask him okay so if i came here to buy a $2k macbook instead are you still closed for that? He just stood there. Your product broke 2 months after purchase. A warranty exchange should be treated just like a purchase if not more so. They always make such trouble for warranty exchanges. read more

I had an appointment to get my phone screen fixed at 7:45 pm. I had to wait 45 minutes because they didn't have enough technicians and they were too busy. I had an appointment people. read more

Terrible. Apple has a serious quality control problem. The store was packed with people trying to get their products fixed. They give you an appointment for 4 hours later but don't honor the appointment. They really can't tell you when you will be helped. I have spent all day trying to get my $750 defective phone fixed. Apple is a joke! read more

Came in on a Wednesday and the place was complete chaos, told us we had a thirty minute wait time and told us to come back shortly. After thirty minutes we asked about our reservation and there had been no progress in the line at all. Better management needs to be considered, would not recommend getting help from the "geniuses" here. read more

First experience with the Genius Bar. I had been on the phone with Apple customer service trying to get an appointment a few days before only to hear that there were absolutely no appointments available for the next week and a half at any Apple Store near me, and my best bet was to walk in and hope for a short wait time. So I knew it would be a long wait. What I didn't expect was a group of maybe 25 people waiting for the store to open on a THURSDAY morning. The staff expected it though, and opened the store with lots of energy and enthusiasm, which I thought was excellent. So I waited in line to make a walk in appointment, then waited some more for them to text me that they were ready to see my issue, then waited some more for them to replace the broken part. Overall the visit was about 3 hours, with about half an hour being my fault for not having backed up my phone before I got there. I went in with a faulty phone and prepared for a long wait, and left with a working phone, so I'm good! Again the attitude of the employees helped to keep my experience a positive one. read more

If there is ever a store with bad communication, this is it. I purchased a Mac for my husband as a surprise birthday gift and specifically asked the "genius" that helped me with the sale to ONLY call me if they needed anything regarding this specific sale. Being that he is in the IT profession and we own several Apple products, he had an account with them. This purchase was linked to his account and I explained he would decide if he wanted to purchase anything extra after he receives his gift which would be 2 weeks after the purchase date. She clearly documented all this information in the notes in their system to make sure everything would go smoothly with the surprise. The day after the purchase, at 10:20am I receive a call from one of their "specialists" who tells me that she made a huge mistake by calling my husband first to inform him he is eligible for the new IOS since he just purchased a Mac. Obviously he did not know what she was talking about (he hadn't received his birthday gift yet) and as she was talking to him she took a moment to read the notes which the "genius" had so clearly written about calling me only & that it's a surprise gift for him, etc. At this point it was too late. She ruined my surprise and then called to tell me about it. I understand mistakes can happen, however if you can not follow simple instructions as reading the special notes on an account which is a part of your daily duty then you should not be working here. We've never made another major purchase at this store again. The Apple Store at The Falls is where we shop or schedule service appointments. Better service all around and less wait time. read more

This store is the easiest to change a iPhone. If you are a mad customer and or if you call a manager and you just justify that the genius just makes you mad or he did not want it to help or even says he was rude the manager will grant a new iPhone to not upset customer around you or not to get a low score in customer satisfaction. So the key is go with a argument about the store or genius and boom they you have a new iPhone read more

I bought an Iphone accessory and they said they could not give me a receipt because the machine was broken. They said if I wanted to return it ask for someone (don't remember their name). Well I asked and they said that I wouldn't able to return it no matter what, even if I would get the worker who help me purchase my item. Wasted money. I learned that you should always asked for a receipt. They are very rude. read more