My refrigerator went on the fritz (I suspected a bad compressor relay) which for my model would take about 5 days to get here. I decided to call Apple appliance since they were nearby, and I had a positive experience from start to finish. I explained my issue to the technician and he agreed with my assessment, and said he had the part I needed. Within an hour he arrived, and in just a few minutes replaced the part and got my fridge working again. Throughout the process Apple was communicative and professional, I'd recommend their services and will use them again should the need arise. read more

The day before I was to host a house full of people for Thanksgiving my fridge and freezer stopped holding their temps...talk about stressful. I called a few repair shops and nobody could come out until after the holiday. Fortunately my sister told me to call Apple and sure enough a technician arrived about an hour later. He didn't have the parts he needed but immediately called his warehouse and made arrangements to pick up the parts that evening. The following day he came back (on Thanksgiving) and my fridge was back up and running just in the nick of time. Crisis averted! (BTW I was able to move all my food temporarily to my neighbors fridge until the situation was resolved.) read more

This was an absolute grift to get swindled out of a $60 appointment fee. Temperature sensor error caused my dryer to stop, so I called and explained that it needed to be replaced. Spent $60 on an appointment for the guy to tell me the same thing (that it needed a new temperature sensor). The next day I was told that the part was backordered and would take 2 months to get it, that there might be an additional problem/part that wasn't previously mentioned in the estimate, and their professional recommendation was that I buy a new dryer. I ordered the part (thermistor) on Amazon for $26.49, and it was here in 24 hours and I fixed it the same day myself after watching a YouTube video on how to do it. It runs perfectly now. Call a different repair service, or be prepared to pay $60 to be told to buy a new appliance. read more

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I emailed and texted Apple Appliance Repair for an issue I'm having with my dishwasher. They quickly replied, asked questions about what was going on, listened to what I was saying and came out the next business day. Communication was crisp! The technician came on time and was thorough. He paid special attention to diagnose the root cause of the issue without trying to rush through. The service call was reasonable and I didn't feel like he was taking advantage of the situation - this is key when getting help with appliances! Thank you for the prompt service! read more

-Most reasonable estimate price at $60 -Prompt correspondence through Yelp -Immediate appt. availability -On time for appt. -Knowledgeable, respectful and professional technician for stacked washer-dryer repair -Showed and explained repair needs -Made repairs at time of service -Made suggestions for future repairs for life of appliance -Best experience with a repair company I have ever had... AND I have had A LOT! -I would HIGHLY RECOMMEND THIS COMPANY!!! -I'm grateful I picked them! read more

I been using Apple Appliance Repair for last 5 years and absolutely love it. They are very responsive, usually rerun call in hours and someone on-site in less then 24 hours. I called them for Refrigerator, Microwave and Air-conditioner. In service honesty is key, these guys proved it every time. Providing honest estimate, advising on best approach and even telling us when repair is not required and provided quick solution. Personally I recommended Neeraj and Apple Appliance Repair to many friends and family. Very honest, reliable and knowledgeable. read more

Came in promptly. The tech just went by "Techy" when I asked for his name. He wasn't wearing a mask when he came to the door. Asked him to put one on because I have a 2- year old, who's obviously not vaccinated yet, and saw him visibly roll his eyes before walking back to his truck to grab one. Strike 1. Spent about 10 minutes fiddling my leaky dishwasher, but had no diagnosis since he couldn't find the leak. Said that I should keep trying and call when it happens again.... Charged me $60 for the quick visit. Fine. Strike 2. So it happened again, of course. Called them back. Same guy came again. Had to remind him to wear a mask again. Did the same lazy check. Still found nothing. Asked for any guesses what it was based on the location of the puddle of water (near plumbing). Had nothing. He suggested I get a second opinion. Just GTFOH. Strike 3. read more

I needed a Samsung kitchen appliance repaired so I contacted Apple Appliance Repair this past summer. They ordered a $20 part and the waiting game began. By mid-summer it became apparent they didn't have a robust parts supply system in order to get the parts they need. The whole time I waited from June to November they did not contact me even once to provide an update on the order status or timeframe. Nothing. I just ordered it myself direct from the appliance manufacturer (Samsung). It arrived a few days later and I installed it myself. Everything is working great now. Sadly, 4 months later, Apple finally contacts me and says they have received and are ready to install it. Sorry, Apple. I installed it 4 months ago. read more

I was happy with Apple Appliance Repair. I called to setup an appointment to repair my 10+ year old dryer that was not heating. They answered the call and asked to coordinate the appointment time via text. Anthony was responsive over text. On the morning of my appointment, they texted me to let me know the tech was on the way, he arrived in the 10AM-1PM window as promised. Atif the tech was knowledgeable, professional, and courteous. He did neat, thorough work, and eventually figured out he needed to reset the gas coil and igniter, which shut off because of lots of accumulated lint at the bottom of the dryer underneath the drum. Now my dryer is heating properly. Check out was also professional, I took a picture of the invoice and Atif charged me a reasonable price. read more

I called Apple Appliance Repair earlier this week for help with our refrigerator. We have a GE cafe, a $5,000 product, and it was broken when we came home from our Thanksgiving trip. Apple Appliance was same day service, and was able to solve the problem. They have a $60 appearance fee, but that fee goes towards the repair if you choose to go with them. All in all the work was around $360 to fix the refrigerator. I think this was a great value considering the original cost of the refrigerator and also compared to buying a new one. We are happy with the refrigerator and glad to have it working again. Apple technicians were also courteous, careful with their shoes in the house, and very polite to me as their customer. read more

Very fast service. The repair man was very polity and fast. Came in on the same day, diagnosed the issue, ordered the part then installed it the next day. Reasonably priced as well. Very pleased. read more

Had a great experience with Apple Appliance Repair! Quick response time on Yelp after a quote request. Easy scheduling and pre-visit communications. During the visit they were very COVID-safe, gave our fridge a thorough review and gave us some options to move forward. I would certainly recommend them moving forward, and will keep them in my contacts for any appliance repairs moving forward. read more

I contacted them recently about a Kenmore washer problem - they were quick in responding and fixing it. A part had to be ordered and they took care of everything. I was extremely impressed with all aspects of their service - friendly, fast, efficient and flexible. Kudos- keep up the great work! read more

They were a good company to work with, explained things and flexible about options. Took one star off since the repair man called his supervisor, which wasn't an issue deal but after the supposed repair they did forget to properly put things back correctly so we had to wait an extra weekend to get our dish washer water to run. They returned the following Monday to fix it. So far things are working as normal again. read more

I called to have my stove repaired and the guy keeps talking about his employees and his techs but I'm pretty sure it's just him. Not by itself a disqualifier but just weird when he keeps calling obviously himself, "we". It's OK if it's a one man show but it makes it really weird if you're pretending it's not. He shows up with no tools and diagnoses a bunch of possibilities and says he's going to order the parts and call me in a few days. But then he never calls. A month later he calls and says he can come by that day and fix it. He glosses over how it's been a month so I ask what happened. He says the parts got delayed. I ask why he didn't just call and tell me that. He sort of apologizes and keeps asking if he can come that day. I said no thanks and repair it myself. read more

I called Apple Appliance to see if they could secure my dishwasher which had come loose from the granite counter top. He said he could have someone here the following day. The service Tech, whose name was Atif, texted ahead that he was on his way and he arrived a few minutes later. He was a very nice young man, who seemed confident as he sized up the situation, and within 20 minutes the dishwasher was secure again. He said if it didn't hold for any reason, I could call and he would come back. Very good experience with Apple and Atif. I will definitely call them again if needed and I am recommending them whole heartedly. read more

Came quickly and got the job done! I had just moved in and discovered the dryer did not get hot on Friday at 4:30. I was able to get Apple on the phone and a technician came out on Saturday and fixed it in less than an hour. It needed a new temp gauge and he had one on hand. They guarantee the work, were fast and very professional! read more

They were quick, responsive, professional, and a good value. They thoroughly tested my microwave and gave me an honest assessment, which was unfortunately to replace it. read more

Got my refrigerator water filter replaced and working very quick. Professional team with reasonable and timely service and updates. Pleased!

Honest, affordable, and the most immediate availability for service! This repair is getting covered under warranty, but I now know the first number I am calling for any future appliance repairs! Thank you! read more

Messaged Apple Appliance Repair for a quote for services. Neel responded right away, and after some troubleshooting was able to figure out my problem via phone and walk me through what I needed to do without having to come out or me having to pay a dime! Anyone else would have charged an arm and a leg to literally come out and turn the dial on my stove. It's nice to know there are people that do still care about customer service in this day and age! Thanks again Neel and Apple Appliance Repair- I highly recommend this establishment and won't hesitate to call or refer them in the future. read more

We've used Apple Appliance Repair on several occasions (dishwasher and clothes dryer) and we have been very happy with the work they've performed. They have identified the problem and fixed it on the same day without a need for a return visit. They have responded promptly to questions with very little delay between making an appointment and the day of service. Both are big plusses given that appliances only ever break when you're using them and therefore need to be fixed quickly. They are now our preferred appliance repair company. read more

I had a leaking washer, part of a stackable unit in a former small linen closet. We all know the type, a really tight fit. Paul was supposed to come out but Mohammed did instead. M. could do nothing he said because he could not get the screen driver close to the bolts at the bottom of the washer. He recommended that I make my loads smaller so that I don't risk overflowing my washer. I did that and it continued to leak. I knew it wasn't going to be easy no matter what, but.... The next guys who came out moved the washer out with a dolly and had a helper. It was difficult, no doubt about it, but M. barely made an effort. I count myself lucky that they only charged me the service fee of $60. read more

Refrigerator decided to kick the bucket and leave a nice growing puddle on the floor. This of course only happens after you spend your paycheck on groceries, and have crammed as much meat, ice cream and beer that the fridge can hold. Call Sears. Music, phone tree, on hold, $70 just to grace your doorstep - and oh, we can't even being to accommodate you today. We can tomorrow, between the hours of 8AM - 5PM. F-U Sears. Call Apple. Holy crap a human answered the phone!?! Double holy crap they can come out immediately! Triple holy crap it only costs $40 for their time! Sold. Apple came out immediately, diagnosed the problem and fixed it on the spot. Found a $25 off coupon on their site, and they honored it with no questions asked. Fixed my fridge, saved my noms and cost less! Can't ask for anything better then that. My new go to appliance handymen. read more

These guys are amazing and went way above and beyond a simple microwave repair by offering to coordinate directly with the warranty center. They are incredibly responsive, even texting to make sure all of the work got completed correctly. If I ever have any more appliance repairs I will go directly to them read more

**4.5 stars** My oven quit working. I found Apple Appliance repair after searching google and reading their good reviews there. Someone answered the phone right away and scheduled a service call within just hours. Neel, the technician, was efficient and friendly. Rarely have repairs/service calls gone so smoothly! Highly recommended. read more

After 3 weeks of broken oven and dealing with a larger company who came out twice and didn't fix anything I decided to call Apple based on favorable reviews on Google. I called them around 9am they were out at 2pm that same day, called me 30 mins prior to their arrival, and had my oven fixed within 30 mins. They took a coupon which gave me $20 off, but honestly after what I went thru with the other company I was happy to have it fixed and pay full price. They were upfront with the cost before they fixed it, and like I said it was fixed quickly, and cleaned up after. I was very happy and will use them again! read more

We have used them several times and always been happy. Their prices are reasonable, they have a quick turn around time, and they have always fixed the problem for us. There has been a couple of occasions where they recommended replacement rather than repair even though the repair was less than the replacement. I really appreciate their honesty. read more

My washing machine was spotty in the spin cycle so we called Sears and they couldn't come for days so we searched Yelp and found Apple Appliance Repair. They came out immediately and diagnosed the problem as a faulty switch that tells the washing machine the door is open. This stopped the washing machine. While the repairman was there he mentioned something that would prevent stoves from tipping over if children were to step on the oven door - no pressure to purchase anything. We are now back in business! Great to have such a good appliance repair just a call away. Thanks Apple Appliance Repair... read more

This is the second time I have used Apple Appliance Repair of Ashburn, Va. The first time the repaired my wall ovens and did an excellent job. This time it was my clothes dryer. They responded quickly, gave me an estimate, ordered the parts and completed the job quickly. Their technician was polite and used safe social distancing during this difficult time. read more

Apple Appliance repaired our dishwasher & refrigerator. Came quickly, tech was careful & polite, was reasonably priced, repaired what was needed. read more

My refrigerator stopped working. A co-worker recommended Apple Appliance. I called, they came out same day, and the refrigerator was fixed within an hour of his arrival. The only reason I didn't give them 5 stars is because the repair person didn't plug the drain hole in the back of the freezer before he started defrosting, and some water got under the fridge. I had to roll it out, clean up the water and the roll it back after he left. read more

Note: The appliance in question is 10 years old and has been broken since I moved into a rental property 2 weeks ago. Also, there is NO WAY that this company's positive reviews are genuine...no way. So, on to the review... I'm a bit taken aback by all of the positive reviews for this place. The technician was friendly enough and presented himself professionally but his standard for quality work seems unsettlingly low! We have a problem with our gas stove where the flame is high on 10, medium on 9, and simmers on 7. The flame then goes out from the low setting all the way up to 6 even though gas still leaks. Clearly there's a problem with the gas delivery. Also, only one of the four igniters works. So, how did the tech fix our problem? He scraped out some carbon from our burners with a safety pin and said that it's working fine now because we can just set the dial to "8" and we get our simmer. Really? That's your idea of a "repair"?!? As he was trying to pack up and get out with that lame excuse for a repair I told him that I expect the stove to work as it was intended to and that I want to be able to set the dial to low and get a simmer, not a slowly expanding cloud of explosive gas. He then got all grumbly about how a gas valve is expensive and this piece would be "extremely rare" and he'll call me back with an estimate in a few days. Meanwhile, I'm thinking: "A gas valve! Yes, that makes sense! Please put a new one in, thanks!" Why did it take him 30 minutes to bring up a gas valve? Also, because the appliance has been in the same spot for the last 10 years it was INCREDIBLY filthy underneath the unit (naturally). After the tech was wrapping up there was a lot of gunk and dirt on the floor from when he pulled the stove away from the wall. He grabbed a paper towel and went about cleaning it all up. I thought to myself, "Hey, that's really nice of him!" Until he just pushed it all back under the oven...Gee, thanks. IN RESPONSE TO THE OWNER: It wasn't me who called, it was my landlord. I have no problem with them charging a fee to come out because that seems to be the industry standard. I also have no problem with their cost to replace to bad part, it was a ten-year-old stove; of course it would be expensive. Also, I don't want a "cheap way out" because I'm not paying for the repair; I only wanted a properly functioning stove. Whether it's new or repaired makes no difference to me. My problem is with the fact that they tried to leave without properly fixing the appliance. Spending 10 minutes scraping some carbon from a burner and telling me that I just shouldn't use Low through 7 on the knob isn't a repair; it's an insult. I had to tell the guy 3 times that I wouldn't be satisfied unless the stove functioned as the manufacturer intended. Apparently that's too much to ask of Apple Appliance Repair. In the end my landlord just replaced the old one. At least someone knows something about customer service. read more

I have to say I am surprised seeing 5-stars for this place. I would question the validity of those reviews, based on my experience with this bunch. I am only giving one star, and that based on the two technicians, and not the company. I absolutely do not recommend this repair service. We had a coolant leak in the freezer compartment of a bar refrigerator. When we contacted Apple Appliance Repair, a man promptly came out, looked at the freezer and the refrigerator and told us that it was impossible to repair, but they could replace the evaporator section of the freezer. My wife had already investigated online, and saw that a small hole could be fixed by covering the hole with epoxy, creating a vacuum to verify the seal and replacing the Freon. He was sure that this could not work and that the evaporator had to be replaced. He left and said that we would get his quote the next day. When the office called back with the quote TWO days later (after we called to ask when they were calling back), they told us that the evaporator replacement was $389. We told them that was too expensive. When the repairmen came out to fix the problem, they did not understand what they were coming to fix. The arrived, and promptly informed us that they had not brought the correct equipment and that they would have to come back. They thought that they were coming to do welding of some sort, and were totally unaware of the problem. He did tell us that the first man who came was not even a technician, but was instead a salesman. After a few days, the same two came back and applied the epoxy to the few holes. I asked the technicians what this would cost, and was told that it "would not be as much". Very much my mistake for not getting a firmer number. More on that later. After applying the epoxy to the leak, they had to let it set, so his assistant came back in another couple days to do the vacuum-check and Freon fill. The appointment was for 2 to 5, but our technician called about 3 saying that he had been diverted by the main office and one technician would come at 6. When 6:45 came, we called again, and were told the technician was on his way. He got here around 7, and went straight to work. Upon completing the work, he presented me with a bill for the $349! I was aghast, and explained that was the original quote, and obviously that work was not done. The two technicians spent perhaps a total of 45 minutes at our house, used a small amount of epoxy and part of a can of Freon, and installed a valve. When I argued that this was a lot less work than anticipated, I was put in contact with the maintenance supervisor and informed that if I knew how to fix the freezer, we would not be having this conversation, and that I was paying for the expertise of the experts. I managed to convince them to lower the price by 100 dollars, but was told that the owner had set the price (again, this based on the salesman who was not a technician and the fact that they wanted to replace the evaporator). Both repairman who came and actually worked on the refrigerator (Nash and Giovanni) at our house were polite, and very knowledgeable. The first man who came was rude and had no clue what he was doing. It seems that the prices are set by the people in the office who do not know what is going on. Nash and Giovanni are real pros. The rest of the company: not so much. There seems to be absolutely no communication between people. At the end of this mess, we have been told that our bill is based on the one original quote, given when the work was to be quite different. I will never use this company again. UPDATE TO THIS REVIEW: After discussion with Nash, the maintenance supervisor, this matter has been resolved favorably for all parties. I sincerely appreciate his concern and communication. I do appreciate the responsiveness of the team. read more

I have used their service in the past and they were very good and courteous. However, this time they got assigned our service call through AHS Warranty. First of all, it took them almost a week to come in and review what was wrong with the appliances. They came in reviewed the problems, took the service fee, told us that we need to order the parts. Then there was no communication for more than 4 weeks. After numerous emails and phone calls, they finally said - some of your parts are here and we can come in to fix some but not all. We said fine and scheduled the appointment. The guy never showed up, without any notice. So, we ended up calling again to check what was happening... the guy gave us all sorts of reasons and said I'll come in the next day between a certain time. Again, the guy did not show up, but did call us to let us know that he is not showing up and shall show up a later time the same day. Again... no show. After follow up, the same old story and promise of showing up the next day. He did the same thing again and this time when my wife asked him for a specific time, the guy was very rude and asked my wife why is she asking all these questions... "does she work". Inspite of all this, he was scheduled to come in this morning between 8 and 10 first, then 11 and 1, then 1 and 3 and then just some time back he called and said he'll show up at 3 pm. I called him to confirm about his 3 pm, when we had a few words I was told by the guy I should look for other technician. So, it has been a month and a day when they first came out to our house and the ONLY thing that has been done is they have charged us the service fee... with no appliance been fixed, YET! I hope they understand that they are not the ONLY technicians in this area. read more

Excellent customer service! We had an emergency repair required for our wall oven and made the call to Apple at 8pm. They came out 20 mins after I got off the phone with them and knew from my description of the issue exactly what was required for the repair. They had it fixed 10 mins after arrival. Great quality service! read more

I was very hopeful about this company. It started off well as they were able to come out for same day diagnostics. It all went downhill from there. The tech made the correct diagnosis but was unable to give me any info about what would happen next. He just said I would hear from the office in the next couple days. I never heard from them. I called and was told "I'll call you back in 5 min" but that was over 2 weeks ago. Called again today, "I'll call you back in 2 min" but that was hours ago. Doesn't make me feel confident in their work. So now I'm out the $45 they charged to diagnose my problem and have no solution. read more

Comment from owner is all lies. If my husband took the dryer apart, I am 100% certain he could put it back together; however, he did not take it apart. I hope this place is no longer in business. If it is, call only if you want to deal with lies and deception. read more

DO NOT USE! They came out to diagnose my oven and all they did was open the door and write down a the WRONG part numbers! (the one for the microwave not the oven!) They never called me back to tell me how much the repair would be yet they deposited my check! I had Sears come out two weeks later and they actually took my oven apart and fixed it on the spot. This company is a sham! Save your money! read more

Not thrilled - called for dishwasher leak, looked and looked and "determined" in was sink. Called plumber, they actually found that leak was from dishwasher fill pipe connection. read more