Christa Canto is an amazing provider/psychiatrist and I highly recommend her to anyone struggling with substance abuse issues and/or needing help with medication management. read more

Huge thanks to Ms.Canto, Maddie, and all the other staff I've interacted with for the compassionate help I've received during my mental health journey! 10/10 read more

Person that saw me was indifferent to my needs as far as continuing my current medications regimen. She refused to fill my LONGSTANDING prescriptions which have absolutely helped me over the years. I feel like I wasted my breath sharing my problems that have been plaguing me for quite some time. I will not be going back and decided to just pay out of pocket to see my previous doctor (who understands me) at her new practice. Don't waste your time. read more

please go elsewhere. they wasted 2 hours of my time. they cancelled my appointment and did NOT tell me. that right there shows that they don't care and just want your $$$$ read more

When I first started using Apogee I entered my credit card and HSA information in the patient portal so my bill can automatically be paid. Convenient right? I thought so. They did use it a few times. Then I started getting phone calls, emails, text messages daily demanding payment. Then one day someone rudely interrupted my telehealth appointment demanding payment. They didn't introduce themselves, give their name, nothing. I just heard a rude voice demanding I pay. I was shocked. I lost faith in them, that was the last straw. I removed my card information after months of calls and messages, and that rude woman. I refused to enter it again because they still harassed me for payment even though they already had the information. I was getting text messages daily starting at 7am until midnight 7 days a week.one month I received over 40 text messages requesting I pay my bill, or re enter my credit card information. This past friday I received an email demanding payment of my copay 3 DAYS before my appointment. I responded saying I would pay because I needed the appointment. Before I could pay, later that day I received an email from billing saying that they cancelled my appointment. I never heard of paying a copay DAYS before services are rendered. The billing manager cares more about money than you. Im leaving this review in hopes that someone seeking help doesn't get the same treatment I received. BELOW is the email I received Friday. The notification referenced was about the constant text messages requesting I reenter my credit card information. The counselor and reception staff were very nice. The billing department is a nightmare. I never had any issues anywhere else like this especially when they already HAVE your credit card/ hsa information. Disgusting! We went ahead and removed that notification on your account. We haven't received the pre-payment copay for Monday's visit. To avoid having someone joining your visit this Monday we went ahead and cancelled your appointment, as we want to avoid causing any stress as indicated before when someone joins. Kind Regards, Jessica Puentes | Manager of Operations Apogee Behavioral Medicine read more

Post pandemic, it has been difficult to find a practice that provides behavioral and counseling services. After researching several practices, we decided to check Apogee even with the negative reviews. My family member's experience has been absolutely amazing. Practice environment is very comfortable and pleasant. Reception staff and providers were friendly, as well as professional. We had to use on-call, after hours service, and received response in a timely manner. Any concerns regarding care were addressed. I recommend this practice for behavioral or counseling needs. The practice is located near Friendly Ave and Guilford College Road, with ample parking including handicap parking. read more

They refused to let me see Dr. today even though I'm having a crisis because I have a past due amount. Very uncaring and u empathetic It only about the money for them read more

providers are good but billing department is the worst!!! don't use them unless you want to be double charged, overcharged and completely frustrated. read more

I made my appointment at 3 to 4 weeks ago to talk to a psychiatrist in order to get my son into therapy. I was told there was a wait for therapy and I said that's fine so the person at the desk scheduled me for an appointment for the psychiatrist. When I went to the appointment which was scheduled at one I arrived at one on time. I arrived on time because they sent a link to my phone stating that I had to fill out paperwork and I thought I completed it all. Well, first, they got my son's date of birth wrong and I had to call to get it corrected in order to fill out the paperwork. They said that I need it. so when I get to the appointment the front desk people don't say hi to me I just woke up and I say well I'm here to check in for my appointment. The guy tells me that I might have to reschedule because you need to fill out paperwork and I was highly upset because my son really needed this appointment. Basically, I sat there and filled out the paperwork to be told as soon as I get there, which I was on time that I need to be rescheduled. I did not threaten anyone nor had anything on me, but my child in my purse. I got a call from the office manager stating that I needed to leave. As I said that I was staying for my schedule appointment or they were going to call the police. After I get off the phone with her, I get a call from the owner of this practice stating that I had to leave when I was just sitting down doing my paperwork That he was going to call the police if I didn't leave. What kind of people treat a mother and child this way? What kind of people threaten to call the police when I have a minor child with me? What kind of people threaten to call the police or someone who did absolutely nothing but came to their appointment on time and was upset just because I walked in on time being told that I had to reschedule? If I can give these people zero stars I would. I told him I was going to write this Google review and this is also going on my other social media because I have never been treated so poorly in my life we're going to an appointment on time. Being a black woman who was sitting in my chair just only upset because I came on my appointment one time it was not informed about other paperwork prior to my appointment that I was going to have police called on me at a place that is supposed to help for mental health. I am traumatized and frustrated that I wanted face to face therapy for my child who really needs it to be told I have to now have a virtual appointment. Now I need therapy for being told that you were going to call the police on me in front of my kid and once again, that is a scary thing for a black person who has not done a crime. We all already afraid of the law because of people like this, who use it for their advantage. read more