Platinum Elite. It was a bargain redemption at 27k points a night. Used my Conformable Suite…read moreUpgrade voucher here. Easy to apply 14 days out, got the one bedroom suite.
No further upgrades when I arrived. No offer of club lounge. They assigned me a room on the lowest floor (8) which unfortunately does get the traffic noises. The room was big, lots of space. Too sparse with furniture. Starting to show it's age.
Good amount of nespresso pods, water, and the hot chocolate was divine too.
Pool was disappointing - clearly showings it's age. And too small an area for such a big hotel. Also lots of kids staying here, so it was noisy. Jacuzzi with a view was nice though. Steam room was out of service, so only sauna. Would say this was a pool and spa more fitting for a 3-4 star hotel than 5 star. Also, limited to only one hour a day or pool and spa usage....
Location it's great for the train station. But not that walkable to the usual touristy places - old town, museums, etc. Think 20-30 min walks. Also not close to the best foodie restaurants in the city either, except Ceviche Bar (but that was disappointing too).
I did manage to get late checkout till 4pm! But they wouldn't give it the day before when I asked. Had to wait till morning of the day itself to confirm...
Overall, it's definitely not a 5 star choice anymore. More like a 4 star, and only if it's very well priced vs other 4 star hotels.