Took my son to get a pair of shoes since he likes the selection they have. Gate was down and…read morelocked. We waited for about 45 minutes, thinking someone might be on a break but a couple stores there in the area mentioned that they are frequently closed. No one ever showed up so we fortunately were able to find countdown store.

Inside Ingram Mall upstairs. Very impressed by the selection. Customer Service is also great! Eager…read moreto help and we tried on the shoes before buying. My son was so excited to finally find the shoes he wanted for a competitive price and his size. Definitely recommend this store for their selection and prices! Shrink wrapped. Lots of sizes. Thanks!

I was enthusiastic about the prospect of getting hiking shoes that would fit my extra-wide,…read morearthritic feet. After carefully measuring my feet, and assuring me that the shoe he recommended would work great for me, I placed the order and left a deposit. The promised 4 or 5 day delivery turned into weeks, but eventually they called to tell me my shoes were in. When I tried them on, they were so tight that I couldn't even get my feet into them. The woman knew nothing about it, offered no explanation and no alternatives. Disappointed, I asked for my deposit back, but the woman on duty told me that she couldn't do that, I had to get it from the owner - who never answered the phone, or responded to my messages. After weeks of demanding my money, and several visits when the store was closed, I finally caught the owner there, and he reluctantly pulled out his wallet, and gave me back my deposit - without apology or explanation. Deplorable service!!!

I was in a cast for plantar fasciitis and my "wonderful" podiatrist had no recommendations to help…read morealleviate my pain or help fix the problem. So I took matters into my own hands and decided to try this place. I got a free consultation and the guy seemed to understand exactly where and why my feet were in so much pain. He made a mold of my feet to make custom insoles and they were ready for pick up in 2 days. It has now been 4 days now and so far so good. Also my feet are so bad that I can no longer walk barefoot so he had some arched house shoes I could buy and those have helped a lot as well. Pricey but so far everything has helped a lot.

Not sure why Reebox are so hard to find. Finish Line had Reebox and within my price range and size!…read moreThe staff was friendly and two people were checking in on me and tag teaming to make sure I got what I needed. A rarity among shoe stores!

I`m 5`7 & 225 lbs, not a big guy but not small either. So, why is it that no can see me every time…read moreI walk in to this Finishline?? Ive been a rewards member since it first started!! It wasn't like this but it has been for a long time now. No one wants to sell me shoes. Customer service is non existent, at least for me. I `ve over spent on shoes, for sure. This is why I now buy online, while it still benefits the company it doesn't do the store associates any favors.

Amazing service and knowledge! Thank you for your help with finding the right inserts. It has made…read morea huge difference in my husbands balance and comfort

Wry good service!! Detailed attention and explanations of the difference between options. If you…read morehave issues, finding the right shoe- this is the place

Cameron had great customer service. Very knowledgeable in his products! Highly recommend shopping…read morehere!

Ricardo greeted me as soon as I walked in and quickly got to scanning my size and walk, explaining…read moreeverything as we went along and showed me shoe options they recommended. He brought out multiple shoes to try on. He helped me assess the different shoe qualities and ultimately helped me find the perfect shoe. I have never had a better fitting shoe! He allowed me to take my time and I did not feel rushed, judged, or like I was just another sale. He helped me set up an account to track my scans and purchases. I was in and out in about 30 minutes due to the attentive service. I'm excited to break in my new Sauconys!!

This store is how customer service used to be! How it SHOULD be! I wanted a premium pair of…read morehandmade boots made in the USA (and I guess I expected an unattentive buying experience like at the big box stores). NOPE. I did NOT expect this! Alex was friendly, helpful, and so thorough to find the PERFECT fit. I felt that it didn't matter to him if I bought new boots today... but rather, it was important to him that I find the right pair. Quality boots are not disposable! They are a LONG TERM purchase! He made sure that I was informed and satisfied if I did choose to buy a pair! I eventually decided on a special order boot. They arrived fast. Within a week. I stopped by the store yesterday to pick up my order. I expected to run in and out. NOPE. Cory made sure that everything fit great, insoles adjusted, and laces perfect! It was GREAT! I never once felt rushed. Cory was attentive and thorough as he made sure everything was great. He has a passion for this stuff! He taught me a lot! Buying Red Wings at this store was a pleasure. I'll be back for another pair soon! Thanks, Alex and Cory! I'll never buy cheap Chinese boots at the box store again!

I came here with a family member who was visiting from Down Under Australia…read more He was very excited to come here and knew a lot about this Red Wing brand. He just had to get the shoes he wanted from here. As soon as we came and he started talking with the staff and they helped him get exactly what he wanted. They asked me if I wanted anything as well but I wasn't looking. I live in San Antonio so I can come back. I'm sure I will come back The shoes here are super well done and the staff was nice. Shoes can be a little pricey. This isn't a thrift store so you can be sure that these shoes are on top of the line.

Nice choice of athletic shoes and accessories. Great- easy…read morelocation at the Rim. I'd certainly recommend!

I have bad knees and I recently had one of my knees replaced. It was time for new and better…read morewalking shoes. I had great service at Fleet Feet. The young lady that helped me was helpful and patient. I was very happy with my experience and I look forward to having more comfort in my new shoes.

Anthony was superb. walked in clowe to closing time and he took the time to thoroughly provide his…read moreexpertise. under his guidance, I purchased the Total Wellness Package because I could t believe the instant relief I experience on my painful bunion. Brenda M.

I have been coming here for many years and am very happy. This time my feet were hurting for a few…read moremonths, i finally came in again. All he did was swapped out my lifetime warranty insoles. Once again. My feet are happy again.

Don't expect the staff to know anything about their products or be courteous or helpful in any way…read more I called to ask about release dates, and the girl who answered the phone was flippant and rude, spoke to me like I was also a preteen airhead, never answered my first question, and laughed and said "I don't know," when I asked whether or not preordering was an option. Um... while I'm sure that the list of things she doesn't know is quite extensive (common sense, customer service, shoes, etiquette, basic English etc.) I was looking for a definitive answer. I asked to hold for someone who did know. Following a five minute hold, she returned and asked me what I wanted to know again. Wow. The things that crossed my mind included why she chose a career in customer service and whether or not she could even tie her own shoes, but I repeated my question. Her reply was "Yeah, we aren't going to know. You could check online." I thanked her because I am a lady and I hung up and flipped off the phone for a solid 30 seconds because I am also human and that was RIDICULOUS.

I had such a wonderful experience at this DSW with Dianna ! Unfortunately, I had an unexpected…read moreperiod leak, and she discreetly let me know instead of letting me walk around embarrassed. She was so kind and compassionate--she offered me a tampon and even gave me a shirt to tie around my waist until I could get home. Her kindness, professionalism, and empathy turned what could have been a really humiliating experience into one where I felt genuinely cared for. I'm so grateful for the way she handled everything. DSW is lucky to have an employee like her. Thank you so much for your compassion!

All of the staff were helpful and I'm grateful Robbie was there! She could've easily rushed me…read morethrough, but she was very kind and helped me make some decisions. I felt valued as a customer. Side note: I rarely post reviews and I had to login 4 separate times to get this review to go through, but I really wanted to give them a 5 star review because they deserved it.