Took my son to get a pair of shoes since he likes the selection they have. Gate was down and…read morelocked. We waited for about 45 minutes, thinking someone might be on a break but a couple stores there in the area mentioned that they are frequently closed. No one ever showed up so we fortunately were able to find countdown store.

Inside Ingram Mall upstairs. Very impressed by the selection. Customer Service is also great! Eager…read moreto help and we tried on the shoes before buying. My son was so excited to finally find the shoes he wanted for a competitive price and his size. Definitely recommend this store for their selection and prices! Shrink wrapped. Lots of sizes. Thanks!

I was enthusiastic about the prospect of getting hiking shoes that would fit my extra-wide,…read morearthritic feet. After carefully measuring my feet, and assuring me that the shoe he recommended would work great for me, I placed the order and left a deposit. The promised 4 or 5 day delivery turned into weeks, but eventually they called to tell me my shoes were in. When I tried them on, they were so tight that I couldn't even get my feet into them. The woman knew nothing about it, offered no explanation and no alternatives. Disappointed, I asked for my deposit back, but the woman on duty told me that she couldn't do that, I had to get it from the owner - who never answered the phone, or responded to my messages. After weeks of demanding my money, and several visits when the store was closed, I finally caught the owner there, and he reluctantly pulled out his wallet, and gave me back my deposit - without apology or explanation. Deplorable service!!!

I was in a cast for plantar fasciitis and my "wonderful" podiatrist had no recommendations to help…read morealleviate my pain or help fix the problem. So I took matters into my own hands and decided to try this place. I got a free consultation and the guy seemed to understand exactly where and why my feet were in so much pain. He made a mold of my feet to make custom insoles and they were ready for pick up in 2 days. It has now been 4 days now and so far so good. Also my feet are so bad that I can no longer walk barefoot so he had some arched house shoes I could buy and those have helped a lot as well. Pricey but so far everything has helped a lot.

I`m 5`7 & 225 lbs, not a big guy but not small either. So, why is it that no can see me every time…read moreI walk in to this Finishline?? Ive been a rewards member since it first started!! It wasn't like this but it has been for a long time now. No one wants to sell me shoes. Customer service is non existent, at least for me. I `ve over spent on shoes, for sure. This is why I now buy online, while it still benefits the company it doesn't do the store associates any favors.

I was so excited to buy some new shoes and a few of the staff were so rude and mean! The shoes they…read moregave me were scuffed and had marks (which is obviously not their fault) but when I asked to see other pairs they had horrible attitude. The shoes were 190$ total so I was just trying to leave the store with brand new shoes/: I'm not a confrontational person so it made me super uncomfortable.

Wry good service!! Detailed attention and explanations of the difference between options. If you…read morehave issues, finding the right shoe- this is the place

Place is rip off I went in for help with my Achilles heel pain and found out later the stuff…read morethey sold me was for plantar Fasciopsthy What's worse after you pay and they hand you the receipt. The receipt tells you the purchase is only refundable thru in store credit. Why would I want to buy more?

Ricardo greeted me as soon as I walked in and quickly got to scanning my size and walk, explaining…read moreeverything as we went along and showed me shoe options they recommended. He brought out multiple shoes to try on. He helped me assess the different shoe qualities and ultimately helped me find the perfect shoe. I have never had a better fitting shoe! He allowed me to take my time and I did not feel rushed, judged, or like I was just another sale. He helped me set up an account to track my scans and purchases. I was in and out in about 30 minutes due to the attentive service. I'm excited to break in my new Sauconys!!

Every time I go to the Quarry Fleet Feet; I get great service from the Staff. Also the Marathon…read morerunning training with Coach Morgan and Assistant Coach Trenton has been very helpful with stretching properly , improving running technique and most of all great team environment and support.

This store is how customer service used to be! How it SHOULD be! I wanted a premium pair of…read morehandmade boots made in the USA (and I guess I expected an unattentive buying experience like at the big box stores). NOPE. I did NOT expect this! Alex was friendly, helpful, and so thorough to find the PERFECT fit. I felt that it didn't matter to him if I bought new boots today... but rather, it was important to him that I find the right pair. Quality boots are not disposable! They are a LONG TERM purchase! He made sure that I was informed and satisfied if I did choose to buy a pair! I eventually decided on a special order boot. They arrived fast. Within a week. I stopped by the store yesterday to pick up my order. I expected to run in and out. NOPE. Cory made sure that everything fit great, insoles adjusted, and laces perfect! It was GREAT! I never once felt rushed. Cory was attentive and thorough as he made sure everything was great. He has a passion for this stuff! He taught me a lot! Buying Red Wings at this store was a pleasure. I'll be back for another pair soon! Thanks, Alex and Cory! I'll never buy cheap Chinese boots at the box store again!

I came here with a family member who was visiting from Down Under Australia…read more He was very excited to come here and knew a lot about this Red Wing brand. He just had to get the shoes he wanted from here. As soon as we came and he started talking with the staff and they helped him get exactly what he wanted. They asked me if I wanted anything as well but I wasn't looking. I live in San Antonio so I can come back. I'm sure I will come back The shoes here are super well done and the staff was nice. Shoes can be a little pricey. This isn't a thrift store so you can be sure that these shoes are on top of the line.

Small store, but still a really good selection. Guy working there was knowledgeable and patient…read moreand helped me find the right shoes. Would come back although I'll probably check their other location as he said it was bigger. But all in all I achieved what I wanted to do in a pretty quick time and if it helps me run better I'll be even happier. I also thought their pricing was pretty good although I imagine people go in, use their machines for sizing and pronation and get great service and then buy stuff online for a couple bucks less...

My wife wanted a particular shoe for a birthday present, and she had checked out where to get them…read more Fortunately, San Antonio has 3 of these stores where she wanted to go try them on. This was the second store we went in as the first one did not have her size. Evidently, the Cloud Monster 2 is in high demand, so selection is limited. This store, being in the Rim shopping area, is very crowded. However, it was our lucky day, and we got a parking place less than 50 feet from the front entrance. When we walked in, we were amazed to see so many people inside this small store. However, even with the crowd, someone said they would be with us soon. After looking around for a few minutes, a lady sales rep asked if she could help. We went over what my wife was looking for, and not finding it on the shelf, she said she would check in the back. When she came back out, another shopper grabbed her and was trying to get her to help her. My wife said something, and another sales rep stepped in and said she would help us. The 2nd sales rep was very helpful, but in the end, they didn't have what my wife wanted. The sales rep looked in her computer to see if what we wanted was anywhere in town, but unfortunately came up empty. So will I return? Maybe. Ever since covid, good help and product in stock is hard to come by. It looks like we will be ordering on line.

Bought product 4-years ago and was sad it cost so much. I been having major back problems where I…read morecan not stand for more then three minutes or my back has horrible pain where I must move sit like someone is pinching me. Well three days ago I saw them in my closet and put them in my shoes.'wow. I am able to stand and cook and wash dishes for over 30-mins and no problem in addition to I can walk all day and be fine feels good . Should have put them on years ago.

First I'll start off by recommending seeing a medical professional before you go. I went into the…read moreGood Feet Store already knowing the type of support I needed. Frank greeted me and led me to an area that had a foot massager while he was tending to other customers. I did hear him disclose to another customer that they do not diagnose conditions. Knowing I needed arch support for my posterior tibial tendinitis he fitted me with insoles that provided immediate support. I walked around the store in different types of insoles. Frank thoroughly explained the three step process and how it works. Everything corresponded with the insoles I tried on. Once we had that done then came the package options. Yes, they are pricey but if you can get them definitely do so, I used my FSA to cover some of the cost. The relief I felt was immediate and that's what won me over. To be able to walk without limping and an improved gait I had no issue with the costs. In conclusion I had a great experience. Frank was awesome and I do see this as an investment in my health. To be able to have that mobility again is priceless.

Don't expect the staff to know anything about their products or be courteous or helpful in any way…read more I called to ask about release dates, and the girl who answered the phone was flippant and rude, spoke to me like I was also a preteen airhead, never answered my first question, and laughed and said "I don't know," when I asked whether or not preordering was an option. Um... while I'm sure that the list of things she doesn't know is quite extensive (common sense, customer service, shoes, etiquette, basic English etc.) I was looking for a definitive answer. I asked to hold for someone who did know. Following a five minute hold, she returned and asked me what I wanted to know again. Wow. The things that crossed my mind included why she chose a career in customer service and whether or not she could even tie her own shoes, but I repeated my question. Her reply was "Yeah, we aren't going to know. You could check online." I thanked her because I am a lady and I hung up and flipped off the phone for a solid 30 seconds because I am also human and that was RIDICULOUS.

All of the staff were helpful and I'm grateful Robbie was there! She could've easily rushed me…read morethrough, but she was very kind and helped me make some decisions. I felt valued as a customer. Side note: I rarely post reviews and I had to login 4 separate times to get this review to go through, but I really wanted to give them a 5 star review because they deserved it.

Don't buy in to their "rewards" program. When they make a…read moremistake regarding a reward or perk, they are either unable or unwilling to own up to it. I'm done. I'll start buying my shoes directly from manufacturers websites. I get a better deal from them anyway.