I purchased a new system from Eric a few months ago with a lifetime warranty and my system cracked…read moreand leaked. I contacted Eric and he took care of it and replaced my tank within a week. Very professional and great team to work with. Highly recommend The Water Softener Nerds.

Eric and his team at The Water Softener Nerds are true professionals. I got quotes from a handful…read moreof other people, but Eric offered by far the best value and stands behind their install with a lifetime warranty. The crew was incredibly polite and efficient while installing my RO and water softener system (you can see the clean under-sink setup). Eric was completely transparent with his pricing, and I could tell he genuinely cared that I understood how everything works before they left. I can't recommend them enough!

We bought a home with a 5-year old Kinetico water softener. The water in the house would come out…read morefrothy and SUPER salty. We had Kinetico come and service it. They said that the issue was that we needed to replace the PRV out by the street, which would cost $1,000. We had a non-Kinetico plumber come out to change out the PRV and see if he could help solve the softener issue. The first thing he pointed out was that the Kinetico filter hadn't been changed in what looked like years - yet the Kinetico service peeps had been there "servicing" the system just a few days earlier! The non-Kinetico plumber noted that he wouldn't touch a Kinetico system, but he showed us how to change the filter and charged $200 to replace the PRV. (One fifth the price of the Kinetico quote.) The PRV and filter change made no difference in the salt water issue, so we had Kinetico come out again. (Another $250 even though it was under warranty.) They came out again and replaced some small components in the system head, BUT also said that they recommend that we replace the system with one of their newer models because our warranty was about to expire AND the salt would probably return. OR add a dechlorinator, but they couldn't say if that would actually solve the problem. The new system would be ~$7,500 if we bought it before our warranty expired. It would be more expensive if we waited a month (after the expiration date). (They try to upsell on the phone and when they come out. It is a constant thing with anyone we speak to.) Three weeks later the salty water returned - extreme frothy, salty water. When taking a shower, it is as if we are bathing with ocean water. I generally wash my face afterward with bottled water to get the salt off my lips. Obviously, we can't drink the water like that. So if you crave salt water and want a softener that will last less than 5 years and want to pay $250 per service call (when under warranty) Kinetico is the choice for you. It has been a very disappointing experience. We are replacing the system with a less expensive but hopefully more reliable system.

Despite my initial high expectations of this being a reputable company, I have encountered numerous…read morechallenges from the outset. I have had several technicians inspect the unit, and three units have been replaced by "master techs" who have been unable to identify the cause of our excessive water usage, which exceeds 15,000 gallons during our absence for the majority of the day.Upon consulting my own plumber, I was informed that the water softener is the root cause of the leak. Following my plumber's confirmation of the issue, the unit was shut off, and my water bill returned to its normal state.However, this company has yet to refund me for the water bill or resolve the problem within months. Despite numerous continuous conversations, no solution has been found. When I have requested a refund and the removal of the faulty unit, my account remains unresolved, and I continue to face difficulties with Hope to just have them removed from my home and my credit

My next door neighbor had a burst water line and they came out and we're working on that and I…read moreasked them if they would install an up spout ( Water Bib) for me, I told them that I already had the parts on hand and they took care of it right away for me. They were a little busy and had another job that they had to be on but they went on ahead and took care of it for me anyways, I appreciated that very much. Is little things like that that distinguish a company that values its customers in the big things and the little things that matter. They have come out and done some work for me before when I accidentally hit my neighbors water line with my lawn mower they came out and fix it right away at a reasonable price. Troy seems to be a real stand-up guy who places high priority on making things right, I appreciate that that is a quality that a lot of people don't have nowadays. Thank you Troy and thank you Malden plumbing. Sincerely Rick Tullos

They competed the job the day I called. Super pleasant employees who listened to our needs! Thanks!read more

The cost was competitive. The install was punctual,…read morecompleted quickly and everything works exactly as it should. Very important, there were no high pressure sales pitches or gimmicky antics. Just call them and see what you think!

I was looking for water softening to be installed in my house and was completely confused by all…read morethe options. UV light? Carbon Filter? Reverse Osmosis? Say what? Jason was very responsive and very patient with all my questions and indecisiveness and walked me through all my questions and even made some calls to help me decide what I really needed vs. nice to haves. Installation was pretty quick and easy and we did have one issue post installation that was fixed right away. I would not hesitate to do business with South Texas Water solutions. The pricing was fair, the team is responsive, and I live my new system!

I just got a Culligan HE water softener. I had been communicating with the service representatives…read morewho answered all my questions. Once I decided to go forward, the installation went very smoothly. The installers and two service reps were on time and one service rep helped me move things in my garage for the piping to be installed and then helped me put it all back once the install was completed. I've had the unit for a week and they came out today to review the system and to tesI the water. I don't have any more chlorine and I have soft water starting to flow through. I feel taken care of if I need anything or have questions. I highly recommend Culligan.

Up until 2 weeks ago our experience with Culligan had been positive but we also had never…read moreexperienced any issues w/ our system. Unfortunately these last 2 weeks we experienced yellow water & low water pressure. Called Culligan and was told it was not a water softener issue. Had plumbers come check our tankless water heater and run various diagnostics. Called SAWS. Called 2 appliance repair companies and everyone said the same "it has to be your water softener." A Culligan tech stopped by for maintenance and told us all was working well even though he was only here for a couple of minutes. The issues persisted. Again called plumbers, SAWS, appliance techs and was told the same. At this point we had been dealing with the issue for 2 weeks! We decided to call Culligan again, even though their technician had been here days before, and reached them after hours. We are so incredibly blessed it was Adan O who was on call and returned our call. Immediately he knew the issue!!! He came by that same evening and was able to resolve the issue in minutes. We dealt with this for 2 WEEKS!!! If it weren't for Adan, we'd be canceling our contract.

We have been active duty military and lived on military instillations for decades. We haven't had…read moreto hire a plumber, ever. We had a small leak and I initially contacted a big named (via seeing a commercial) but really wanted A plumber that I could know and establish a relationship with. Have "my plumber" Mick is the man! Very fair, respectful, responsive, and skilled.

Everything was as planned and no surprises. Workers did excellent work and cleaned up before they…read moreleft. Price was also reasonable!