the most amazing honest!!!!! always have my service done…read morewith utmost competence and never fails to be friendly and very communicative! i truly am so happy to send my child off with great safety to university.

This is my go to place for Uhaul rentals. Kind, friendly service --they go out of their way to help…read moreus when we have last-minute needs. They almost always have trucks available Unlike a lot of other locations. I can't speak for the automotive department, but if it's as good as their service for Uhaul rentals, then it will be excellent!

I cannot say enough great things about this place. It has been my go to since moving to Grass…read moreValley. Ed and Ryan are a great team and the job always gets done right. This is one of those small town shops where you are on a first name basis with everyone there, and the biggest thing is trust. I know that if Ed tells me something needs to be done then that is the reality of the situation. No upselling, or anything like that. Just good honest hard working people.

This place is a joke. I brought my truck in because it was leaking power steering fluid. After a…read more$715 dollar bill to replace the pump it still leaked. Bad. They told me that I needed to replace the pressure line as they thought it was leaking. This is after I picked it up and paid for it, drove it for three days, and saw it was leaking just as bad. Their excuse was there was too much oil to see what it was leaking from. I asked why they didn't clean off the oil. They said I hadn't told them to do that. Then they said I would have to wait over two weeks for them to fix it and that it would be far more money. I ended up buying the hose myself for $259 and replacing it myself (took me 45 minutes). They told me it would be another 3 to 3.5 hours of labor plus $600 additional for the hose. Stay as far away from these jokers as possible.

I needed my Subaru hatch fixed and these guys were the best price and the only shop who could get…read moreme in the same week.. I will be back for maintenance and repair, highly recommended!! Thanks

Fantastic Great communication…read more Skill and value Go there now you won't be disappointed

Joe's response to my request was fast, professional, and informative. I didn't use Joe's this time…read morebut I will call him next time

The worst....my wife scheduled him twice. He came out to a small Repair never followed up never…read morecame back to do the additional repairs we needed done said he was coming three times. We waited for him did not show up. Completely wasted our time I would've paid someone more who has reliability integrity. This guy is only concerned with his own schedule and his mismanagement of it. Totally inconsiderate.

He was very friendly and hopeful. Like the friendly neighbor next door. Made to feel comfortable…read more He was able to find out I had a very simple problem. And giving my situation. Being homeless. When I asked him how much. He said bless you and, get back up on your feet. And even offered to come back to install the part if I'm unable to myself. I would definitely recommend Grant to anybody who needs help. He's a great guy and trustworthy. I don't know if he's a real man. Or an angel sent to me today. But I feel blessed to have met him. May God bless you grant and all that is yours.

Excellent service. I needed a pre-inspection before buying a van. I got a quote very quickly and…read moreGrant came out to look at van within a few hours. He sent me photos and explained what he saw and what it would cost for repairs. Price was very reasonable for thorough inspection. I would definitely use them again and absolutely recommend them. Very professional

I have been going to Douglas Automotive for several years. They are...bar none, the most customer…read moreoriented business I have ever had the pleasure to use. As a former owner of an automotive service center (Big O Tires) for about 30 years I know what it means to treat customers as you would like to be treated. It's pretty simple..remember the golden rule we all learned in kindergarten. They listen to your concern, diagnose the problem and offer a correct solution at an honest price. When you drive down Railroad Ave. it is obvious when you approach this facility why you are confronted with a packed lot. There is a reason for this! If I could add more stars to this rating I would.

Great service worth the wait; reasonably priced. The owner is wonderful, honest guy they even gave…read moreme a ride, and I would highly recommend them.

My husband and I have taken our cars to Volz Brothers for 15 years. Volz Bros isn't just an…read moreautomotive shop - it is an event. John Volz, his son and the entire team are amazing, generous, fun, interesting and beyond helpful. Their contributions to Nevada County charities shows their true character. Our cars have never been in better hands. My husband passed away recently and John and team showed me a kindness that will live in my heart forever. Thank you Volz Brothers - you make the world a better place.

I've been a client of Volz Bros. for more than 20 years...and that alone should tell you something!…read moreThey are the fairest, most skilled, friendliest auto mechanic shop I've ever used, no matter where I lived. They've always treated me with the utmost courtesy, and I truly count on them to advise me of any issues...,and to FIX THEM! I could recommend them more highly!

Whenever I need a smog, this is the place to go. I have…read morebeen going there for many years. No appointment needed, no delusional offers, no drama. Affordable. Jared was the person who helped me last time. Extremely friendly, kind and fast service.

The guy in charge here is very invasive and mean. I was absolutely speechless as to how to respond…read moreto his behavior. I had recently spent $1932 at another repair shop to have a catalytic converter put on my honda crv so I came here to Ray's for my routine smog($40). It failed due to drive pattern being incomplete. I returned 5 weeks later and failed again for same issue ($40). I was outside of 30 day windows for a free retest. Anyway, I then did a super complicated drive pattern and according to my diagnostic testing tool, my car was finally ready to pass smog! So I returned for the 3rd time, about a week after my second fail, and this time, my experience was HORRIFIC and left me in tears. I am scarred from the incident. The guy in charge said I had to come back the next day because they don't do retests after 4:00pm. It was no big deal as I hate to be that person! As I was leaving they called me back and said they changed their mind. I was so grateful at that point as I have been through so much already. He gets my car hooked up then calls me over and starts reminding me that the retest is a complimentary service. I wasn't sure what to say but I told him that I had paid for two smogs already that this is the only retest I've been here for. He wanted to see my receipts so I started looking. I informed him that I had just gotten a bunch of work done on my car and it should pass this time. That was a big mistake. Now he's hounding me about what work I got done and why I didn't come there to do it. I told him I didn't know they did work like that. He points up to a sign and says what do you mean you didn't know we do work? What are you doing here if you didn't know? I really didn't know what to say, except that I was confused and I didn't know you do catalytic converters here. He smacked my hood down and told his workers to get my car out of there and for me to come back tomorrow because I rolled my eyes at him. I didn't roll my eyes I was trying to keep the tears from falling. I was in shock and I was scared of him. As soon as he saw me cry he yelled at the guy and told him to bring my car back in. At this point I thought this man was unstable. He hooked my car up and was looking around in there and called me over again to tell me he was going to fail it again because he couldn't read the number of the catalytic converter. I was still crying I could not understand why he was doing this to me. I was trying to call the shop that put it on but they put me on hold. I just thought forget it I'm going to take my car out of here and drive over to the other shop and tell him what's going on and get any extra information I might need regardingthe catalytic converter. Ray said aren't you going to wait for a receipt? So I waited and waited while he typed and then wrote stuff down then typed again. He gave me my paper and it said he was unable to verify my catalytic converter and that it was going to require one hour of Labor in order to hoist it up in their garage and get the number off of it. Everything on my vehicle passed smog except he added to a visual inspection that catalyst was "tampered" with. This was not necessary. He used his own words to Red Flag my vehicle. I showed up at my regular shop and he told me that this guy is rotten. He said lately he's been really messing with people and upsetting them. I'm still in shock by this happening to me. If you knew me, I'm always very courteous and respectful to people. This guy was mad that I didn't pay them to do my repairs so now he's trying to charge me for 1 hour more of Labor. The reason I gave them 2 stars, is for his other employees. A few of them that have helped me including the younger kid especially, are some of the most kind people. That man does not deserve to have them working for him. Please don't go there. I've never dealt with a worse business owner. I've now been referred to J&S smog on Olympic Parkway in Grass Valley. Wish me luck that this red flag doesn't create me more problems that I don't deserve. I will call the the Better Business Bureau and complain.

These guys are superb at what they do, and just wonderful human beings to boot! If I could give…read morethem more stars I would. I had never before fully trusted anyplace to work on my car, and now Tom's is the only place my husband and I will go. In the years they have worked on our cars -- over a decade -- (and my job requires lots of driving, so I'm in there several times/year) they have demonstrated over and over again that they take pride in their great work, care about their customers, and take the time to make sure you are happy and understand what work is being done and why. They have gone out of their way to go above and beyond on dozens of occasions. Super duper hella highly recommend!!

I had just bought a used hybrid in Sacramento and was heading home to Reno when the dreaded red…read moretriangle of death showed up on the dash. I did a quick repair-shop search and called them. They couldn't have been nicer: saw me immediately (in the late afternoon) and set up an appointment for the next morning. The car was repaired in the time frame they gave me and was charged $200 less than their initial estimate. I sat in their waiting room while the car was repaired and talked to a number of their clients--the experience felt like I was part of an extended family. Super nice mechanics/owner. I was so lucky to have found them! Thanks Guys!

Quick, courteous, spot on service! Highly recommend this…read moreplace for your smog check. Great service!

This is a family run biz, open 7 days a week. I was able to come in on Sunday morning and get my…read moresmog done. They have coffee, water, popcorn, PacMan, dog treats! This is my go to smog shop. Thank you guys!