In the 20 years we have lived in Anderson South Carolina. We have purchased more than $11,000 worth…read moreof furniture from High Point. And have always been satisfied with the quality, and customer service. up to now. Others we have worked with have always been, what we call 'southern ladies'. However when we recently purchased a $2000 recliner, which showed signs of defect in only days. I was accused by the manager of that store of using heating pads or some other device that stretched the leather. Questioning my integrity her saying "that's how how that happens. And it wasn't like that when it left" Of course it wasn't. I would never had bought it! I have never dealt with someone so aggressively vicious towards a customer. I thought I was in Walmart. Not the store. Just some of the people. The furniture is fantastic. As are the vast selection's of furniture. Finer than anything you can find in Anderson The workers in the store have always been wonderful. I Imagine this new 'type' manager was put in place, because of the theft from the last manager. However, this one has no social skills! Or understanding of the english language. Causing her to leash out against me when I said" "Madam, please. I did not use a heating pad" Sadly she only understood that word to mean she ran a brothel ? Which caused her to go ballistic on me. Where I had to hang up. Or react as a person I wish not to be. I then sent a text trying to explain my use of the word 'madam' as I was taught. Maybe I'm just too old (82). Or raised in a different world. We were taught It Is a respectful word signifying a woman with authority. As in "Madam Speaker of the house" She has never apologized. For her misunderstanding, even after I cut and pasted the definition. "Madam" (pronounced /mædm/) is a formal, polite term of address for a woman, often implying high social status, authority, or respect (e.g., "Madam President"). Originating in the 13th century from the French ma dame ("my lady"), it historically denoted a mistress of a household. Synonyms include dame, gentlewoman, and lady. " There were NO brothels where I grew up nor any use of that word meaning other than respect to a lady. As a successful retired business man. I would suggest that 'higher management', speak with their other employees. To see if this is a isolated case. Or just a bad hair day for her. We have now lost our favorite furniture store. As long as she remains management or until I receive a formal apology. We will not walk into that store again. It truly is our loss. However I will not expose my wife or myself to that type of treatment from a sales person. As for those 'ladies' who work there. We thank you for your kindness in trying to help. As I have said. Those that have been there for are the epitome of a southern lady. Thank you

I finally made it in after wanting to check out the place for a while. I was warmly greeted as I…read morecame in and was told to let them know if I was looking for anything specific or had any questions. I liked that each person told me their name and asked me to let them know if I needed help. The place is massive. Much bigger than I expected. They said they get a truck full of furniture weekly so the stock is always changing. The nice thing is that most of the stock is available right away. Yet they do have some things that you can special order with the fabric of your choosing. Most of the furniture seemed to be mid grade in quality. Nothing junky but I don't think I saw a bunch of high end products. The prices seemed fair. I liked how they had furniture arranged into seating areas. Makes it easy to see how things would look pulled together. I was looking for something very specific that I did not find that day but I will definitely be back again. Especially since you probably see a totally different store every time you go in.