I went there to have my G-Shock watch's batteries changed. The lady at the counter told me to wait…read morearound 20 minutes, after 20 minutes went by i tried to call her but she said i had to wait another 40 minutes. She said she was going to ask her manager about how to change my batteries. After an hour of waiting she said that she couldn't do it because she didn't have the tool. I was ok with it. After i arrived at home i checked my watch and i found out that she already tried to open my watch. The screw was 1/4 opened and the straps were loose and there are scratches at the back of the watch. She could've told me that she already opened it Instead of lying.

I bought a gift here during Christmas and was assured that the model watch that I purchased was…read moreavailable in both black and brown. The store model came in brown and was told that they would order a black band for me that went with the specific watch. After countless weeks of phone tag, and multiple trips into the mall I was told that I was not able to purchase a black band for this model and that I was wrongly informed. This would not have been an issue if the store allowed me to return the watch for their mistake. Although because it was months after I was told that I could not return or even exchange the watch. I have never been so taken back by customer service, who insistently made me feel as if I should have known that the employees I spoke with were incorrect. I really never write negative reviews; although the fact that my mother is still waiting for her Christmas present due to a mistake made this company has chosen me to go this route.

Took in several watches to get new batteries plus to resize my wedding band and engagement ring…read more Great customer service and my rings look brand new and are so sparkly and fit perfectly!

I needed to get some work done on some jewelry and Natalie's was the only place I called that was…read moreable to both do the work and have it done in the timeframe I needed. Friendly, fast and expert service. They also clearly were not trying to up-sell or to inflate the cost of the repair work; on the contrary, they provided options at various costs - professional, honest and they did excellent work. Highly recommended!!!

Expert jewelry and watch repair. Owner is a character and a skilled craftsman, and the staff is…read moreprofessional. They have yet to not be able to fix what I have brought in for repair and I hate to say this, the prices are very fair. If you watch needs tending to or you have jewelry that is damaged and cannot be worn, an appointment at this store is a must. On Wednesday you can walk in no appointment needed.

Service was timely and good. Nice people. Bill is a good guy . Knows his stuff!!! Highly recommen…read more Shop has a full array of inventory and repairs

I visited Precision Watches looking for a pre-owned piece after spotting a Breitling Navitimer on…read moretheir website--which is impressive in its own right. Upon entering, I was greeted by Maddy, who ended up being my personal guide throughout the entire visit. Given that they're an authorized dealer for heavy hitters like Rolex, Tudor, and Omega, it makes total sense they maintain a secure, high-touch environment rather than letting visitors wander freely. Maddy took me up to the second floor where their pre-owned selection is housed. Wow, what a setup! Having around 100 pre-owned watches under glass was a pleasant surprise; most authorized dealers keep only a handful on-site and store the rest off-premises. Maddy was exceptionally patient as we pulled several pieces to try on. When none ended up being quite the right fit, she brought me back to the main showroom to explore new pieces from Tudor and Omega (since Precision isn't a Breitling dealer). The facility itself is gorgeous. The entrance features a double-glass secure vestibule with a buzz-in system. The main showroom is impeccably laid out with distinct brand spaces, and the floor-to-ceiling windows flood the entire space with natural light. Even though it sits right on busy Route 309 in Lower Gwynedd, the acoustics inside make it dead silent--you don't hear a sound from traffic. The only reason for the 4-star rating instead of 5 is the complete lack of post-visit follow-up. I left my name, phone number, and email expecting at least a quick note or periodic check-in. Instead, it's been total crickets over the last few weeks. With such a high level of concierge service in the showroom, a brief follow-up text acknowledging the visit or keeping me in mind for future inventory would have made the experience seamless.

the watch I bought used runs 10 minutes late and it's an Omega ladymatic. It was not cheap so I…read morecan't figure out why it does not run on time and the lapse is big. It's far from me but I have to go there and have them fix it which will be a disaster, perhaps it will be late 30 minutes with a new fix.

My entire experience with the employees at Meritz Jewelers, as well as the owner of Robert Lance…read moreJewelers in Philadelphia was excellent. They designed a beautiful ring for me and it exceeded my expectations. They charged a reasonable price and delivered in a timely manner. I would highly recommend them!

I usually come here to have batteries put into needy watches! I barely every wear them anymore, but…read moregot three today. Meritz has really nice jewelry of all sorts. They also have "blinged out" cheaters and really ornate tiaras. The staff is always sweet and patient too.

Every year, I attend their annual watch sale. The prices for luxury watches like Omega and IWC are…read moreover 30%. All have full warranty and are not black market ... they are fully warranted with papers, and boxes .., Get on their mailing list. The savings are unreal.

Wonderful staff!!! Fabulous selection!! They go above and beyond to make the customer feel happy!!…read moreThank you especially to Mimi who was kind and very helpful !

We could not have a more positive experience at Haddonfield Jewelers. My now-fiance and I went in…read moreto design my custom engagement ring, and Bear and the rest of the staff were so welcoming, accommodating, and listened to all of our needs. We appreciated greatly that they said up front there's no haggling on the price, and that they'd work within our budget and not push us to go above that. Working with Bear to design the perfect ring was a breeze. He took a picture I had as inspiration and designed exactly what I had in mind. His recommendations on stone size, the width of the band, etc were spot on. The coolest part was getting to try on a 3D printed model of the ring with the stones inserted! This was at no extra cost to us. We could not be happier with the finished product and our experiences there. We'll definitely be repeat customers for our wedding bands! Thank you to the whole staff for making this process so easy and enjoyable.

My initial impression after calling the store to get information about an item on their website…read moreleft me feeling doubtful that I would actually visit the store. The person answering the phone was not helpful and did not offer any suggestions. No doubt the business is reputable and well established. Unfortunately, my experience was not positive.

They were very helpful - and honest. They told me that there was really no way to restore silver…read moreplate and suggested a product I could use instead.

Excellent service. Amazing Quality. 10/10. Quick and did not take long at all. Recommended to…read moreanyone with jewelry.

Very friendly employees and reasonably priced repairs. Needed to get a new watch battery in…read moreaddition to a necklace fixed for my wife and it was all about $30 total.

From the owner: We specialize in Jewelry Repairs, Watch Repairs and Batteries, Fine Jewelry, Appraisals, FREE and…read moreFLEXIBLE Layaway, Permanent Jewelry, and more! WE BUY Gold, Silver, Diamonds, and Coins too!