I'm not a regular customer, this may have been the 2nd order in a decade but I scored a deal on a…read morewhite blanket (which turned out to be off-white). Going to Framingham is not convenient at all, but I arrived shortly after they opened on a weekday to avoid what I assume is craziness on the weekends. The desk for returns is right at the front door, there was no line; Eleanor was very nice and had my return processed in no time. She was so nice that I actually felt badly for not being a regular customer, and every store needs someone like her!

Please correct your hours online to match the hours posted on your door. Love the store but this is…read morevery frustrating.

I have shopped at Lyn Evans several times, every time with success - and it's usually under duress…read morebecause I have a special event or immediate travel and I find myself without a much needed item! I have found a balance of reasonable and more pricey items - but always something in my budget. The magic formula for me - is that the ladies at Lyn Evans help me put together entire outfits that I would not otherwise buy for myself. I am a boring black slacks, single color blouse and on a good day - a standard issue scarf. You know, the ho-hum clothes that you can get at Ann Taylor or Banana in mass volume and every color. So, as a perfect example this past weekend - I discovered that an event scheduled for that evening was intended to be a "casual upscale" dinner - instead of the little black dress that I had planned to wear. I raced to Lyn Evans at midday and being a very petite 5'0", it's not easy to find much off the rack for me. On this visit, Heather took care of me- she had at least 10 inches on me - so a completely different body style. She put together at least 5 full ensembles for me to try - everything appropriate for my event and for my body type . She encouraged me to try new things, mix of colors and styles, jewelry - and every outfit was spot on - very stylish and got me out of my comfort frumpy zone. I could not be more pleased with the experience and will continue to return to Lyn Evans in the future. Thank you Heather!

I shopped here for my girlfriend's birthday. The ladies knew her and helped me pick out a perfect…read moregift in the right size! The smile on her face when she opened the box made me know it was a good choice. I have since gone back and gotten earrings too. Lots of patient help from the staff. Thank you!

Excellent store with professional and helpful sales associates! One of the sales associates even…read morewent out of her way to help me try to find a sweater I saw in the Prudential location. This location didn't have it, but she was very diligent in searching and even looked online using the store's iPad. I find their regular prices rather high but they often have sales. If you can snag anything here for 40 percent off or more, the prices are more reasonable. I got two great dresses for under $30 during their after Christmas sales. Jewelry is very nice too and does not look cheap like the jewelry in some of their competitors.

August 2020- I came here to get work clothes since my office is reopening. However, I left when I…read moresaw that one of the employees manning the fitting rooms was exclusively wearing her mask below her nose. Not great

DSW remodel in Sept 2025…read more All the sections have been moved around giving a more modern feel with added neon signs, fun painted floor decoration, seating area and more. - new customization station area on the right (tote bag $30; adult T $15; kid T $10; -$10 for printing/embroidery/engraving) - coffee station - computerized shoe sizing for kids and adults - 2 seating areas - donation box I guess there was a an augmented try-on mirror (see your shoes with different outfits) but I didn't see it? I think the floors need a good cleaning from the remodel because all the shoes had sandy grit on the bottom from previous try ons. I went during off prime hours so there was no line for checkout, let's hope it stays that way!

I have mixed feelings about this location, my #1 disappointment is how long it takes to checkout:…read more at 11:30am yesterday, there was only one cashier working. ONE, and it is the week before Hannukah/Christmas!! Behind the checkout area was a (female) supervisor of some sort who was sorting boxes, and while that could have been for something important as well, perhaps getting customers who are trying to pay moving through the line would have been better??!! Check the DSW.com site before you pay because there may be a deal/promo code: I looked and there was a $15 off code with a $49+ purchase; I'll take the $15.00 (get a screenshot for easier checkout). On the good side, the clearance shoes have been well-organized each time I have been in (although there was nothing for me yesterday). The disappointing thing was that I had a difficult time finding the shoes I was looking for - black heels. This must be the most basic heel (except for a nude color?), but the selection was minimal because a HUGE part of the womens section was boots. Boots are great and it is December in New England, but they don't work with a suit at work, a wedding, etc. Sure you can order from the website, but you may need to order 5-10 pairs to find just the right one (and then schlep them all back to the store for a return). Lots of parking right out front, but so-so inside.

The African American manager at the Natick collection is extremely rude and condescending to…read moreAsians. Treating customers like criminals who want to make a return within 5 days of taking a product home with a receipt. If you can't deliver customer satisfaction you might as well close your store down because your competitors will gladly take the business and do it with grace. Shameful!

I have been looking for a store to do fittings since Lady Grace closed. My daughter is getting…read moremarried in May and the boutique where I bought my gown suggested Soma to me because I needed a strapless bra and they said they would fit me etc. I traveled quite a bit to get to the Natick Mall store and once there I was beyond disappointed. When I asked about fittings i was brought out back by a very young girl who clearly did not know how to measure or do a fitting. If I had not asked to wait while I took off my sweater/coat she would've measured me with it on. The measuring tape was held very loosely and I am guessing was about 2 inches at least too loose. The first bra she brought me was hanging off. I suggested a smaller band but instead she said a smaller cup. So that barely fit me. At this point I just gave up because she clearly did not know what she was doing. My younger daughter was with me as well and had the same experience. I would never suggest this store to anyone. Considering the prices they charge I would think the service would be much better. I should also mention I tried twice to make appointments for sittings online and never heard back so we tried walking in today. I would've been even more upset had we made an appointment and had this experience. Bottom line if you are looking for a true fitting and good service this is NOT the place! If I could give zero stars I would.

My husband's physical therapist called Byrne last week to see if they had a particular pair of…read morecrutches. She was told they could order them and would have them in a week. The PT advised me to call and order them. I called an hour later and was told it would take 2-3 weeks to get the crutches. I told the woman that the physical therapist was told they could get them in a week, so she said she would check and call me back. I waited several hours and received no call. I called them again. The call went to voicemail, and the mailbox was full. I called again the next day and same thing. Voicemail was full. I ordered from another company last Thursday, and the crutches will be delivered to us today - Monday. I was hoping to work with a local company, but they failed. If we have such a need in the future, we'll go elsewhere.

We love Byrne. Our family could not have survived my husband's recent hip surgery without their…read morehelp and support. At first we thought we needed to buy and pick up the items ourselves; later on, we just called and Byrne would deliver, free of charge, same day. Great value, professional and courteous service, and a wide selection of practical items.

If there's one part of my body that is absolutely enormous, it is my feet. My tootsies. Let me tell…read moreyou, I got some absolute units at the end of my legs. Each one of my feet actually has their own ZIP Code, so I have to pay taxes on them, unfortunately. And if you think my feet are massive, you should see the size of my socks. Luckily, DXL has always been there to supply me with some clown shoes that are not only comfortable, but they look good and don't break my bank account. So I tend to have a positive opinion of them. Until my last shopping experience. I had gotten a coupon in the mail for what seemed like a very generous offer. I don't remember what it is, but it was very good. Enough to get me into the store, which was their goal. The discount was for something like a flat amount off the total purchase, or maybe a percentage discount. Don't really remember but you get my drift I hope. After trying on a handful of shoes, I found three or four pairs that I was happy with and wanted to buy. I brought them to the front of the store, which was being staffed by a guy i had been chatting with my whole time there. He was very personable and friendly. Good guy. He rang up my order and went to use my coupon. Ladies and gentlemen, this is when the malarkey started to happen. I had naïvely assumed I would just be able to use the coupon on any shoes in the store. How stupid of me! DXL is a corporation, of course they'll be operating with predatory practices. There was more fine print on that stupid coupon than a contract with the devil. Not ONE of the shoes that I wanted to buy were eligible to be used under that coupon. After reading it, I realized that I had got sent a coupon for a discount for shoes in which probably half the stores inventory did not qualify for. Probably will not be returning to the store with business practices like that.

I went to this location today for a short sleeve dress shirt for my husband. They had a great…read moreselection for his size, although prices are a little steep. They also had 16 (4E) sneakers in three different colors, so I got him new shoes too. The associate was very friendly and helpful. I wish this store were closer to home.

I had heard great things about madewell jeans generally, and I simply had to leave a positive…read morereview for this store since the service was so amazing. I went in to try on and purchase some jeans, and the sales folks were instantly helpful with recommending sizes and styles that would work. They brought me multiple sizes and styles to try while I was in the changing room, and gave great feedback on other styles to try based on the ones I liked. My receipt says Viv W (2023 Nov 11 at about 11:30 am, in case a manager or such reads this) and also a woman who seemed to be her manager - shout out to them for the excellent customer service.

I called to speak about a return, I am a pretty upbeat and friendly person. A very rude man…read moreanswered the phone and had terrible customer service and A LOT of unnecessary sass. He made me feel stupid because I asked if I could atleast get a small amount of money back after the 30 day full money back exchange policy. I am not one to leave bad reviews but that man needs to be spoken to because I will definitely not be coming back after lack of customer service. As someone who has been working for many years, it is NOT hard to pick up a phone and smile. I don't care if you have been working many hours, just throw on a smile even if it's fake.