Horrible customer service on a regular basis. My order was wrong and they actually told me to send back a $9 dollar part before they can send me a $19 part that I ordered and paid for! The cost of shipping will be more than both parts via UPS. I have been with this company for at least 10 years and the customer experience has gotten worse and worse. I strongly urge others who experience HORRIBLE CUSTOMER SERVICE to write here and on google so they can wake up. Because of the bad service and I have not had my pump clipped to me for over two weeks because the clip keeps failing- I will tell everyone I know that uses the product about my bad experience. Do not buy this product. read more

Smart ship failed again. I missed the window of opportunity to call in and remind this company to contact my insurance to get the confirmation of benefit statement they need to fill the order. I called too early, then too late. Dexcom and omnipod do this automatically. I do not recommend this company in general and give a severe warning to Deaf consumers, as email communication has been ignored or inaccurate. read more

I have nothing but good things to say regarding Animas Corp for insulin pump supplies and customer service. They are always responsive with technical support and are quick to ship orders. Plus, their medical supplies are top notch, I've never had failure or malfunction and this is such a blessing with this complicated disease! read more