My mother passed away recently and Heartland did an amazing job of helping my sister and I through…read morethis process. The day after she passed they contacted us to let us know that she was now under their care. An appointment was set up and we met with April a few days later. She was understanding and patient with us. Since my mothers burial wishes were planned in advance, it was a fairly easy process. She did not try to up sale us and helped us to understand the paperwork and process going forward. Every time I reached out to her via email, she responded quickly. Corey was also great help and was professional and courteous. If I'm ever in this type of situation again, my first call will be to Heartland. So fortunate to have found such a kind, patient and understanding funeral home.

We had an unexpected event in our family; life flight to KU Medical Center; lost our mom. All so…read morefast. I looked for cremation services and Heartland had the easiest website to understand and by far the best pricing. Other local cremation services were 4 times more expensive. When I called Heartland, my call was answered immediately, the process took under two minutes, and although they offered to meet us in person, they were able to simply email me the documents to fill out and sign. The documents were easy to fill out, and it was done. This was so seamless and easy at a time when we were grieving and didn't need any more drama. Thank you, Andrew, and your team at Heartland!!

I contacted the Dengel Funeral home in Louisburg KS to get info on repair a permanent vase on my…read moremother's headstone Mr Dengel was so nice and volunteerEd to go out to the cemetery an assess the damage. I talked to him about replacing the entire headstone and that cost. He called and reported he'd gone, repaired the vase and reattached it. he refused to charge me. This effort on his part took two trips and his labor! in this day and age this NEVER happens. I'm so grateful!!

The entire Dengel family was so supportive, kind, and comforting as we planned a service for our…read morepainful loss. They were accommodating, helpful, and flexible with every need we had along this journey. I cannot thank them enough for all of their service and assistance.

I looked everywhere for an affordable place for my father's cremation. Mid States was so affordable…read moreI worried the service might be sub par, but I could deal with that. Turns out they were amazing! Everyone I dealt with was extremely courteous and kind. Great company, would gladly recommend to anyone.

When we knew my father was not going to make it I gave the job to my husband to find a place that…read morewould just handle the cremation. We decided on Mid States Cremation based on their website. It was clear and easy to understand. You were able to determine your cost as everything was upfront and there were no hidden fees. When it came time to use their service they were very attentive and quick to answer any questions. We felt like we had a good experience.

I'm very thankful for Heritage. They really extend themselves to help their customers. They were…read moremore than responsive and always a step ahead or accommodating, especially in the COVID atmosphere. Highly, highly recommend them.

From the owner: We are privileged to serve Andover, El Dorado, Benton, Towanda, Wichita and all our surrounding…read morecommunities in Butler and Sedgwick counties. We provide each family with personal guidance towards individualized services dedicated to honoring their heritage. We are a technologically based funeral home and feel that our website and services will be very helpful in assisting you and your family through what is possibly one of the most difficult time periods in your life.

I would NOT even give them one star. We had to keep calling them to take care of matters and even…read morethen they took too long to follow up and still weren't getting things done. When they finally sent the paperwork to authorize cremation the format was an image file the size of a small photograph. It should have been a PDF file. When grieving a loved one we did not need to be figuring out how to resize a document to be readable let alone to sign and complete. That was our last straw before switching to a different funeral service. When they did finally transfer our loved to the other funeral home they failed to return their belongings. We had to keep calling them to get the belongings. We quickly learned of other families who had poor experiences with Grateful Gatherings as well. Do not use this company. I highly recommend Lawrence Chapel Oaks.

Beware: salesman tactics. I went to the website which doesn't list any pricing, so I filled out the…read moreonline form to have someone call me back. When they called and asked if this was now or future planning which I said future planning and I said I would like to see a list of pricing of services and they said well it depends on what you needing (FIRST RED FLAG). Then I said I'm looking for "DIRECT CREMATION WITH ALL INCLUSIVE PRICING) and she said "What we want is to schedule a time for you to come in" (RED FLAG). The moment she said "what we want" it was no longer what *I* wanted, especially when I said I was looking for direct cremation with all-inclusive pricing. Why do I need to come in? Why can't you email me what I asked for? I said "NO NO...WE ARE DONE"!!!!! Any funeral sales persons who acts like that you know its buyer beware! They shouldn't be afraid you send you pricing and emailing you what you ask for. This is still Covid and having to come in is ridiculous now days. I'm not paying for salesmen, I'm paying for funeral services!!!! You might want to learn from that!!!

The Neptune Society came through for me and my family during the death of my father. A family…read morefriend who knows the funeral business recommended them as a trusted business in the metro area. Julie was patient and showed a lot of kindness as we made our decisions. She had a lot of respect for our culture as we are Chinese American. **Do yourself and your children a favor, make your wishes known in a document, or at the least in a conversation! Grief makes it hard to figure out what is best for a loved one.

Beware: salesman tactics. I went to the website which doesn't list any pricing; So I filled out the…read moreonline form to have someone call me back. They called and they asked if this was now or future planning which I said future planning and I said I would like to see a list of pricing of services and they said well it depends on what you needing (FIRST RED FLAG). Then I said I'm looking for "DIRECT CREMATION WITH ALL INCLUSIVE PRICING) and she said "What we want is to schedule a time for you to come in" (RED FLAG). The moment she said "We want" it was no longer what *I* wanted, especially when I said I was looking for direct cremation with all-inclusive pricing. Why do i need to come in? Why can't you email me what I exactly what I asked for. I said "NO NO...WE ARE DONE!!!!! Any funeral sales persons acts like that. YOU KNOW its buyer beware! They shouldn't be afraid you send you pricing and emailing you what you ask for. This is still Covid and not having to come in is ridiculous now days. I'm not paying for salesmen, I'm paying for funeral services!!!! You might want to learn from that!!!

My mother in law passed away this weekend. She had a prepaid plan with The cremation society of…read moreMissouri and Kansas. I am a licensed funeral director in both Missouri and Kansas and I was very impressed with the cremation society, how they did business and especially Candice our funeral director. She exhibited The perfect blend of friendliness and yet efficiency and competence. It's hard to ride that line I know and I just wanted her bosses and the public to know that I would feel very comfortable taking any of my loved ones there. Unlike the large national corporate chains the money stays here they serve the community it's not all sent to Houston. Adam L. Knarr Funeral director / embalmer

I haven't really experienced better since I have only had one family member cremated . Everything…read morewent smoothly. This review is simply a warning about the "FREE OBITUARY" that comes with the service. The number of words is very limited and H A L F of the obit was the FULL name, address and phone number of Heartland Cremation & Burial Society. I found that pretty underhanded and skeevy. The least they could have done was tell us just how much of our loved ones obit would be a FREE advertisement for them.

From the owner: At Heartland, We Believe That Families Come First.read more