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    Angelo J Difusco, CPA

    5.0 (1 review)

    Services - Angelo J Difusco, CPA

    Accountants

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    8 months ago

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    L&F Tax & Bookkeeping Services

    L&F Tax & Bookkeeping Services

    (7 reviews)

    Lori is condescending, abrasive & demeaning. The questions she asks and the way she asks them made…read moreus feel like we should know everything about doing our taxes. If that were the case, then we wouldn't need help & would file ourselves - and my husband was an accountant for several years!! We overlooked Lori's unprofessional behavior and used her services for 2 years thinking that we might get a different result, but we should have trusted our gut. After working on our taxes for weeks (in August - not busy tax season), we emailed Lori to get a status update. On 8/19, she told us our taxes will be completed in "a few more days". On 8/26, I sent another email gently requesting an update. I got no response for 5 more days. I was honestly worried if she was okay & reached out again on 8/30. She sent us an unprofessional response which I will post with my review. She then sent us a disengagement letter stating that she enjoyed working with us, but had to make a difficult decision to end our services. Avoid L&F Tax & Bookkeeping if you like kindness, good communication and professionalism.

    doing this for a friend .... from june 8, 2021 FB post. Lori Feroldi of L&F Tax & Bookkeeping…read moreServices was an inexplainable disappointment to work with. Lori Feroldi made a mistake on our taxes that can put us in big trouble with the IRS. We called multiple times to no avail, so we showed up at her business. Instead of helping us solve a simple fix, she gave us attitude, and when we calmly approached her in person, she shrieked for the police, completely ignored us, locked the door on us, and denied us service. FOR HER MISTAKE. This is after she collected our $800 and had us sign for her services. She even told the cops, who relayed to us, that she BLOCKED OUR NUMBER. Talk about ass backwards and terrible business. She did end up calling the police, but when they got there and talked to us, they were so calm and understanding of us. They said that this is not the first time sheʻs called the police because a customer was dissatisfied with her services. She abuses MPD. Itʻs so lame. - L&F Tax & Bookkeeping Services You could have easily helped us and fixed YOUR mess- up. But instead, you wanted to act stupid and play a stupid game. So, hereʻs your stupid prize. I do not ever make posts like this. My family and I are very easy going people. But this lady is just too much. Sheʻs looney. Please share this post so that others do not have to go through what we went through. Needless to say, we wonʻt be doing business with this klutz ever again.

    HawaiiUSA Federal Credit Union

    HawaiiUSA Federal Credit Union

    (7 reviews)

    Comming from California and having lived there for the last 48 years , Im used to push a button and…read morego O I walked in expecting to spend the next half hour there but no a teller was available and called me to her immediately. Handled my transaction and send me on my way. Thanks

    Lei today was very professional and smooth as she handled multiple requests of mine:…read more1. Open a savings 2. Open a second checking account 3. Make my spouse the beneficiary She is a very detailed and thorough salesperson. When I asked about making savings and checking accounts, she mentioned that we could change the online names after they were opened (she read my mind!) and explained the various steps and processes she was doing, as she was doing it, versus silently typing, keeping me informed on how far along we were. She took the time to ask if I wanted my spouse on ALL my accounts except for two, on which he is a joint-owner. I hadn't realized that he wasn't already on the rest. Good catch! She also offered checks, but I refused because so many of our transactions are with a debit card, but she reminded me that they may come in handy. She gave me pause for thought as I remembered there are a few situations where a check is actually preferred, such as paying a handyman for repairs, etc. So I ordered a small number of checks. She encouraged me to take the starter checks, of which I was originally dismissive, convinced I wouldn't need them right away, by reminding me that I may need the account number for online transactions sooner than the two weeks it would take for my checks to arrive. Why, that is so correct! I always enjoy coming to the Kihei branch, but today I wanted to especially thank Lei for her kind and detailed service. Thanks, Lei!

    Angelo J Difusco, CPA - accountants - Updated May 2026

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