This review is specifically for one employee, Mindy N. We've been in this store many times and…read morenever had service as great as we've had today. She knew her products and knew how to work the system. She was extremely knowledgeable, super friendly, and her customer service skills were amazing! It was a very pleasant surprise considering the negative experiences we've had over the last year. Mindy, you're a rockstar! As far as the store is concerned, it's your typical Home Depot with plenty of items in stock.

Purchase a walk behind weed whacker. First time using air cleaner fell off and the weeds will wrap…read morearound shaft and stops motor. We live 200 miles round trip from store. I was told by the store I could return within 90 days and it has 2 year warranty. Took back to store after a 6 weeks after driving 100 miles. Older women at return desk said can't return gas products after 30 days, but can return electric. She offered to give me a new unit that I couldn't return. Requested to speak with manager. Manager Dave told me same thing but he would call the manufacture and see what they say. Told Dave would take new unit, but now he refuses to do this. He refused to keep the one time used broken whacker. Felt the older return woman with all of her pins on her vest was not friendly and had to keep giving her my name about 10 times. Her and Dave kept asking me who said I could return the whacker and told them it was a young girl that was working returns like I would have remembered her name. Very Very poor business tactics and customer relations from this store and HOME DEPOT.

Don't waste your time or money at this place, the owners are snobby and the stuff is double the…read moreprice of home depot or Walmart, if you question there prices they get offensive, if you bring a coupon they won't honor it even though the items are listed in true value flyer, real crappy way to do business, I hope this place closes and some other company buys it, they want the true value name but do not want to honor the store and values.

I was there for propane parts in which they came recommended by tractor supply that they have the…read morebest selection. They have a good selection. I'm trying to get a 100lb propane take hooked up to an RV whomever approached me with an attitude I explained my situation he told me he didn't have anything and that I should go to the coin op and pointed west and said it's a block away and as I was heading out he said it may be less than a block he wasn't sure. I'm from Colorado in Ontario, Oregon and need this resolved. I didn't need attitude. So True value in Ontario you fail and I'm canceling my credit card as of today