We had the pleasure of having Andrew run a two-day intensive workshop to improve our capabilities as a people-centric organisation. The focus was to take a human centered design approach to understanding the typical journey of our member base and discover opportunities to innovate how we do things.
Andrew facilitated both days of the workshop for 2 senior executives and 9 key people leaders. Throughout the sessions he was able to draw out 70 major ideas and went through a series of iterative activities to prioritise 13 solutions that we are now taking forward at a leadership level. His process of journey mapping the member experience and analysing pain points was key to uncovering specific needs of our organisation around: branding, vision distillation and leadership training.
Engagement of our senior director and his leadership core was first rate and very professional. They are still talking about how useful the workshops were for us!
Verbatim feedback: "It will certainly be a pleasure to recommend you. Thanks so much for coming and for helping us with this." - Senior Director of organisation.
It was well worth the time and resource and we will definitely be looking to engage him again for future coaching of our teams and one-on-one. Thanks Andrew! read more