Jen Johnston's branch of State Farm has been very good for my HO6 (Condo) policy. I've only been…read morewith them a short time (6 months) but their service, communication, and effort has been top notch. They're very reachable by phone, text, etc and are very willing to help explain coverages and reassure you of sufficient coverage. Their pricing is very competitive (I compared them to USAA). Ultimately, for my needs it did make sense to switch to USAA (mainly for certain specific coverage I need & my family's long history at USAA) but I will be continuing to check in with Jen to reevaluate periodically. As well, I'd highly recommend Jen to anyone looking for insurance, or at least to merely consider Jen in your assessment of insurance provider options.

Switched to this office, because it was closer to home…read more She was so patient and thorough reviewing everything and made sure we understood all of our policies. She made sure that what we had met our needs. Glad we made the switch!

Jordan is so knowledgable and I liked she had so many plans for Medicare to choose from. She met my…read moresister virtually and made it all so easy. She explained things we didn't know about Medicare. We also like thatnshe does yearly letters to review our Rx and health need changes.

Amy is the Best!! I've been with her agency, State Farm, for over 40 years!…read moreAmy has always been a big help for me. When I have called with questions or concerns. This time she helped a friend of mine, get his homeowners Insurance setup. Then he switched over his vehicles, Insurance as well. Amy made the process so easy! Kelly H.

Brady Mundahl with Amy Brown's office was fantastic. He was able to help me with a very…read morecomplicated situation and was also VERY pleasant! Highly recommend this group. Patti B

I go here quite frequently to send cash to my family abroad and have been well passed wit the level…read moreof service they offer. Although this is a fairly simple transaction to do and not much is involved, art least on my end, the staff is very friendly, polite and professional. The costs are the same from one location to the next, so I go here for the sake of convenience. So weft only for stars? I really think they should have their name on the outside if the building ago people could find it easier. The signage I'd more focused on what they do. Which makes sense, but when looking for the company name, one wonders if you are art the right location.

Been cashing my check here for awhile and that 2 months everytime I go there they are closed 5…read morehours earlier then there business hours and when they are open they tell me they dont have cash. How is a check cash business not have cash multiple times and never open. Are you guys even a business ?? Close down or be open DECIDE

Been going there for 3 years. They're very professional and make taxes easy and stress free. If you…read morejust had a newborn, dont forget to bring their social security. Bring cash because if you pay with a card they'll charge a percentage. As a first timer there, they only charged us $80 (a discount), but as a second and third timer, they start to increase the charge as they deem fit.

This place is so unprofessional when it comes to timing. Expect to wait at least 30-45 minutes…read moreafter your schedule appointment. May I suggest they schedule less appointments or schedule appointments not so close to each other to prevent this issue. If not, stick to the schedule time and be professional about it. It's not that complicated.

Tom's office is good which is why I'm giving 4 stars. I'd give 5, but read below about Shane. State…read moreFarm Cooperate is horrible. So we were blamed by State Farm claims agent Dawn Stuart for an accident that wasn't our fault. We were in the center lane and the left lane was ending and this truck slammed into us side swiping our whole car. The truck lied and said we came from the right lane. The trooper lied too. The trooper wasn't there. If we were merging too, our whole left side of our car wouldn't of been side swiped. Unless we were in front of the truck, but he was in front of us and was when the trooper came. We would of hit at the front fender otherwise. Not to mention the guy admitted we honked at him & my husband has blind spot monitoring and it would of beeped at him if he were about to hit someone. If we didn't see the guy my husband wouldn't of honked. Dawn Stuart said that the right lane was also ending. I had a picture on StateFarm.com showing that there's a right lane and a center lane and that the right lane didn't end into the center lane. We got blamed 50% for the accident and have to pay our $500 deductible. My husband got a dash cam now. I just recently got a letter saying that I got half a point on my record for an accident I was re-ended in. They were going to cancel my policy. Tom got that straightened out and they're not canceling me now. Tom is actually a really nice guy and their office is pretty decent. Much better than the Inver Grove office. My problem is the State Farm claims department. When State Farm was going to cancel me and I was shopping for new insurance, State Farm claims marked 3 accidents on our record as a claim and didn't indicate that they were hit and runs and the re-end I had. So when I was shopping for new insurance, they wanted like $600 a month because they thought my husband was at fault for 5 accidents and me 3 in the last five years. State Farm cooperate couldn't straighten out our record. I had to call Lexus Nexus and dispute it and I'm still waiting the 30 days for them to straighten it out. Thank God I'm not being canceled now. My husband talked to Shane about us being canceled. Shane was interrupting my husband & arguing with him. He was saying that we were going to be canceled before this last accident because our claims and our claims from towing. He was saying he warned us if we had one more accident we'd be cut off which he did not. Obviously that wasn't true. And this last accident wasn't our fault. I actually talked to Shane about being blamed for this last accident and potentially being cut off and he said they won't cut us off because we have an umbrella policy, renters, jewelry, and 2 cars. He said our rates might not even be raised for the 50%. Which is why I didn't switch. State Farm never told us that towing counted against us. Obviously towing is not our fault. We have AAA now. I'm still pissed that Dawn Stuart blamed us 50% for an accident that wasn't our fault and that State Farm has our record screwed up so we can't get other insurance. But State Farm has been very fair to us in the past and since they're not canceling us now I'm just going to stay with them. I can't get other insurance until they straighten out our record anyhow. It sounds like State Farm has a lot of claims representatives. I hope we never get into an accident again, but if we do, it doesn't sound like we'll run into the horrible Dawn Stuart again. Hopefully she gets fired.

SHORT VERSION: I could not be any happier with my experience At Royal Credit Union. Associates…read moreMatthew Ayoub & David Giadyu were very professional and knowledgeable of all the options and variables. Both were very efficient and also offered me valuable advice. THE DETAILS: As a retired person with limited income, I was concerned about the reliability of my older car. I wanted to upgrade to something newer with less miles. Apprehensive, but hopeful, I met with RCU associate Matthew Ayoub. He asked several questions like what kind of vehicle I was looking for, and what size payment I could manage. Matthew was thorough and efficient, and in a short time I walked out of RCU with a commitment letter to spend up to $15,000 on a newer car. The interest rate was very fair, and the payments would be right in the range that I could afford. On the way out, Matthew also gave me some advice about looking for a vehicle that turned out to be very valuable. About a week later I had settled on the car that I wanted. I was hoping to put the deal together as soon as possible. As it turned out, Matthew was off on the day I wanted to finish the loan process. NOT a problem! David Giadyu came to the rescue and finished the process. In a short time, he had all the loan docs ready, and a few signatures later, I walked out the door with a check. Hallelujah! I am super happy with my new (to me) vehicle, and I could not possibly be any happier with my experience at Royal Credit Union! Dennis Everson

Awesome service from Nicole again! she and her group helped us years ago and again now.read more

Al Duchnowski and his team go the extra mile, from exploring all option when quoting your insurance…read morebusiness with multiple carriers, regularly reviewing your coverage for appropriate coverage and costs, as well as prompt handling of claims and watching over the process until completed.