0 Stars - Misleading, Unprofessional, and Questionable Practices…read more This has been one of the most frustrating and unprofessional experiences I've had in the auto parts industry. I agreed to purchase a transfer case about a week ago. The listing clearly stated pickup in Hayward. However, once I moved forward, I was informed that the unit was actually in Sacramento and that I would need to pay an additional delivery fee to bring it to Hayward. Why advertise pickup in Hayward if the part is not physically there? That is misleading at best. I then agreed to drive to Sacramento to pick it up directly. Instead of accommodating that, I was told I must prepay by card before they would even remove the part from the vehicle. No cash option, no in-person transaction. Payment first. After agreeing to prepay, I was then informed that it would take 24 hours just to remove the part from the donor vehicle. This means they list and sell parts that are not even ready for sale. No preparation, no efficiency, no operational planning. Customer service is extremely poor. Communication is slow and unhelpful. There is no effort to make the process smooth or transparent. It feels disorganized and careless. The most questionable part: they are charging a core deposit on a used transfer case. This is not a remanufactured, rebuilt, or exchange unit. It is a used part from a salvage vehicle. Charging a core on a standard used part is highly unusual and makes no sense from an industry standpoint. Summary of issues: * Misleading pickup location * Additional unexpected fees * Mandatory prepayment policy * 24-hour delay just to remove a part * Core deposit on a used item * Poor communication * No customer-focused service If you value transparency, professionalism, and efficient service, I strongly recommend looking elsewhere. Very disappointing experience.

Chris had me pay up front and said the part should be ready in less than 48 hours. Then ignored me…read morefor over a week. Clara never called me back to say a different part was ready when she said she would. I showed up to the yard and the part was in much worse condition than I was told. The yard staff were understanding and helpful but I will not give this place any more business.

The entire team is amazing but a huge 10!/5 stars to Miguel and Georgio!! There was a mishandle…read moresituation on my end and they both went above and beyond to help me. I am forever grateful with these men! Excellent workers!

I desperately needed new windshield wipers, and they do complimentary install! They were very kind…read moreand very professional. Thank you!

Was looking for someone to repair my headlight and it was going to be very expensive at the…read moredealership. Came to Auto gear Performance and the two guys that work there were so nice and I felt like I was getting an honest deal. Would go back again.

I brought my car with a new ecu tuned to my vin and asked you guys to calibrate it to my car and…read morefix my throttle position sensor. you guys kept my car for a month and a half, charged me $1,300 for "13 sensors" and a new battery when i had just gotten a battery not even 3 months beforehand. You also left my old ecu in the car, new ecu laying on the backseat. 2 weeks after I picked my car up from you guys, it started to misfire horribly. I put my new ecu in that you guys left and the misfire was gone, but I had zero throttle response, which was the whole reason I brought my car with the new ecu to you guys.

Daniel Was Very Very Helpful And Accommodating in Putting In My Sylvania H11 Low Beam LED…read moreHeadlights.! i HIGHLY APPRECIATE & Recommend Daniel For ALL Your Auto Supply Needs At This Colusa Avenue O'Reilly Auto Parts Store! WELL DONE DANIEL

Very poor customer service. Waiting in line patiently to pay for some parts and gentleman walks in…read moreand they take them over me. They saw me waiting patiently. I'm not one to cause a scene so due to poor service and the rude customer they decided to take over me without even acknowledging me I decided it was just best to place all the items on the desk and just walk out. Still was not acknowledge. Just hope you have a better service. Plenty other auto parts stores. Will never go back here

Had my 03 F250 stolen and recovered and needed very specific pieces stolen such as interior kick…read morepanels, seat bolts, and the center seat belt post. Came here to find parts and the guys were very kind and fast when it came to searching and finding the parts I needed. Not to mention and very great and affordable prices as apposed to ordering brand new panels. Definitely going back for any parts I need! Great local business!

As the owner of Yuba-Sutter's largest pre owned auto sales business (SUPERIOR AUTO GROUP) , I have…read morethe responsibility to find quality parts for my vehicles. In many circumstances an original equiptment part(OE) is preferable and longer lasting then an aftermarket part. United has always given me very fair pricing,Very good parts,and honest/knowledgable service. Hands down the best parts yard in our area. Don't let the name fool you. They provide passenger car and suv parts also. These guys are good. They have helped my business tremendously.

On the way home from a long trip a serpentine belt broke in my car today (Friday, April 17, 2026)…read moreat around 2:40 pm. After limping home about 15 miles and around 3:20 pm on a Friday, I called Garden Highway Auto Clinic fully expecting to be told to drop the car off on Monday morning. Nope, they said, "Get the car over to us now and we will get it fixed before we close". When I pulled in I found a parking lot packed with cars, evey bay in the shop was full, but yet after GHAC replaced 2 belts, I was back on the road by 5:15 pm. Wow, talk bout EXCELLENT customer service!!! The team at GHAC were very professional and courteous. I will definitely use GHAC in the future and refer this shop to everyone I know. Thank you Mark and team.

So far so good. Recently took our truck in for repairs and have zero complaints. Mark and Mitch…read moreboth seem like super upstanding guys. Gave a very detailed breakdown of repairs needed based on priority. No pressure to do everything all at once. We did some repairs and will come back for others.

Have been purchasing parts for my 2007 Silverado ever since the Lincoln store opened. Always…read morefriendly, prompt and efficient. Found the parts I needed and ordered some that were not in stock. Great staff, great store. Thanks. Will continue to.buy parts for and aging.old car I our baby. Has only 96,000 miles. Wish they sold parts.for this aging body as well... Thanks a bunch. Lewis Mize.

A gentleman by the name of Jose. We think! Helped me and my dad tonight. He was a big help and went…read moreabove and beyond. We absolutely want to thank him for his patience and knowledge with brakes and calibers specifically. This gentleman had excellent customer service. We were very impressed. I hope his name is Jose. If it's not, he is the gentleman with glasses.

I needed to recondition the head & block of my 1953 Ford tractor and I received the best quality…read moreadvice and workman ship ever in my lifetime at age 83. Albert & Gregg were top notch courteus and helpful. Stan Anderson

This is a garbage auto parts store. Avoid like the plague. Horrible customer service and their…read moreparts do not work out the box. Would not recommend this place to anyone.