General lack of professionalism throughout the process. 1. I…read morewas emailed the list of packages and prices, but when my siblings went to the funeral home to purchase a package, they were not given the same options as I was given--some bait and switch going on here 2. Tough to get a hold of throughout the process 3. At the wake, we were walking about with the cards left by visitors when a Barile staff person said they would take care of it and literally took it from our hands. Of course, they forgot to bring them to the funeral. But Barile's solution to forgetting the cards was to make my sister go pick them up--at a different Barile funeral home. Incredibly tacky IMHO. Parking is not easy here, facilities are dated, they bring a dog to the services whether you ask for it or not. Please do not use this funeral home.

In July we had to set up a pre-need arrangement for a family member. Called Braile Funeral Home in…read moreStoneham to explain the situation. An account was set up and we were told that all we needed to do when needed was to call them. When we notified them the person had passed, they they were quick, professional, respectful and careing for both the body and family. The wake, burial and grave side services went beautifully. Thank you to Ralph Jr, all the staff and to the priest who did the grave side services.

I cannot speak highly enough of the exceptional care and professionalism provided by McDonald…read moreFinnegan Funeral Home in Stoneham, Massachusetts. From the moment we reached out to them during an incredibly difficult time, their team demonstrated compassion, kindness and attention to detail that made all the difference. Every email I sent was answered promptly and thoughtfully, and every phone call--often numerous as we navigated our loss--was returned with patience and understanding. They worked with us on the paperwork, helped guide us with the state assistance program to ease the burden during such a challenging time. On the day of the funeral, I was truly touched by how beautifully everything was handled. The visitation was organized with such grace and care, creating a comforting space for our family and friends to say goodbye. The funeral home itself is beautiful too. The staff even accommodated a group of about 20 motorcycle club members who attended to honor our brother, arranging their bikes along the street in an orderly manner. It was a powerful moment when they all walked through. McDonald Finnegan Funeral Home is more than a funeral service--they are a team of deeply caring individuals who bring dignity, compassion, and professionalism to every moment. They turned a painful experience into one filled with support and respect, and for that, we are eternally grateful. Our brother was a chef and a motorcycle enthusiast. They helped lay out his chef uniform and riding clothes on display during his Celebration of Life. I sent over a movie I made of him which was loaded with music, photos and videos. David was so patient with all my calls and revisions. He added some beautiful footage to enhance the video as well. This was the 2nd time we used their services. If you're looking for a funeral home that truly cares and handles every detail with grace, I wholeheartedly recommend McDonald Finnegan.

David and his company were so terrific at helping us inter both of our parents. They made the…read moreprocess easy and straight forward. They also know the local churches and cemeteries so they were able to fit us in on a busy weekend. Many thanks.

I have my mom's grave at the Linwood Cemetery. I am very disappointed in how the donor up keep the…read morecremation grave sites. I went there this Sunday and again my mom's grave was a mess. The grass was growing over her flat stone to the point you couldn't see the stone. All died plants all over the place. I know that they keep the grass looking good in front but not in the sites that are for cremation. I called the office today spoke with Donna very rude person . I explained what I was unhappy about. She kept arguing that the guys were there on Friday and did a cleanup. I said they did not clean my mom's grave site. She said they don't clean up dead plants????I said ok you made your point but they need to clean up around my mom's stone.she kept arguing.. then she said I will have them go look at. This BS. The price they charge and they don't keep up my mom's grave site is not right. I would not recommend this cemetery. I am sure there are better ones in stoneham...

June 9, 2025 Dear…read moreRobinson Funeral Home, Mark, and Eric, I want to extend my deepest thanks to you and your team for the care and professionalism you showed during the arrangements for my father's services. Losing him has been incredibly difficult, but your guidance, compassion, and attention to detail made this emotional time more manageable for our family. From the moment we walked through your doors, we felt supported and comforted. Every aspect--from the preparation and presentation to the service itself--was handled with grace and respect, reflecting the dignity we hoped to honor in remembering my Dad. We didn't need to worry about a thing, nor could we have at the time. You took care of everything--beautiful photo memorials, handouts, unique memory cards--and most of all, you were there to support our Mom and all of us. Please know how much we appreciated your efforts and your presence during such a personal and vulnerable time. We are truly grateful. With love, The DeCicco Family

My husband passed away unexpectedly at a young age. I hadn't ever given choosing a funeral home a…read morethought and picked Robinson funeral home based on the reviews. Every one of the multiple spectacular reviews I read was spot on. Mark Robinson and his team created such a beautiful tribute to my husband's life. Mark spent a lot of time hearing me tell my husband's story, which was so therapeutic, and every detail, from the obituary, to the wake, to the church service, and the burial was just perfect. There were special touches all around the funeral home that I didn't expect, including a picture collage puzzle, a beautiful banner, and these foldable collage cards with an inspirational quote. Mark made suggestions of things I could bring in to further personalize the service. He was thoughtful, kind, and felt like a close friend throughout the entire process. He helped me save money where I could. I have received so many compliments on how beautiful the services were and this is all due to Mark Robinson and his team. To say how happy I am to have made the decision to use Robinson funeral home for my husband's services is an understatement. Highly recommend.

We recently entrusted Gately Funeral Home with our mother's final arrangements, and we are…read moreprofoundly grateful for the exceptional care and compassion we received. From our very first call late on a Saturday night, Leo Spano responded promptly and guided us through every step with professionalism, patience, and kindness. Leo's attentiveness, knowledge, and genuine compassion made a difficult time easier for our family. He ensured that every detail--from the preparation and presentation to the church service and burial--was carried out beautifully. Our family wishes to sincerely thank Leo for his outstanding service and support. He is truly an invaluable member of the Gately Funeral Home team.

Losing my father unexpectedly was one of the most difficult experiences of my life. However, Leo…read moreand the entire team at Gately Funeral Home provided an exceptional level of care and professionalism that brought our family great comfort during this painful time. From our very first meeting, it was clear that Leo is deeply dedicated to his work. He told us that he only has one opportunity to do things right, and he truly lived up to that promise. Leo was compassionate, honest, and transparent throughout the entire process. He never attempted to upsell us or pressure us into unnecessary purchases. Instead, he asked about our budget and helped us find ways to stay within it. He even mentioned that we could purchase certain items elsewhere, though he often offered better prices himself. His integrity and empathy were evident in every interaction. Leo provided his personal cell phone number and responded promptly to every question or concern we had. Because my father's passing was unexpected, he first had to go through the medical examiner. During that time, Leo kept us updated regularly and contacted me immediately once my father arrived at the funeral home. We felt confident that my father was being cared for with the utmost respect and dignity. The wake and funeral services were beautifully arranged. Since my father was a Navy veteran, Leo ensured that he received full military honors. When the two representatives performing the flag ceremony did not fold the flag correctly, Leo personally offered to have it redone properly and delivered it to my mother's home a few days later -- a gesture that meant a great deal to our family. At the cemetery, a miscommunication caused confusion regarding the burial plot. While the issue was ultimately with the cemetery, Leo went above and beyond once again, offering to bring my father back to the funeral home until everything was resolved. His concern and advocacy stood in stark contrast to the cemetery's suggestion to "leave the vault out overnight." Ultimately, the cemetery resolved the issue by removing a tree that was in the way -- something we thought would take months -- but thanks to Leo's persistence, it was completed within a week. I cannot thank Leo and the staff at Gately Funeral Home enough for their compassion, professionalism, and attention to detail. They treated our family with kindness and my father with the respect he deserved. I wholeheartedly recommend Gately Funeral Home to anyone in need of funeral services. They truly go above and beyond in every way.

They handled our needs with dignity and compassion. The priest was…read morereally amazing. Excellent experience. I highly recommend their services to anyone.

Excellent experience they go above and beyond in every way. They helped us with both parents…read morepassing. Did everything possible to make it an A+ experience during a difficult time.

It's hard to come up with an appropriate rating for University Monument Works…read more On the one hand, there is Kendra, a really sweet employee who, albeit a little giggly and ditzy, is very helpful and kind. Choosing a monument for a loved one is never an easy thing to do, but she helped make a difficult, sad, overwhelming process bearable and even a little uplifting. On the other hand, there's The Owner. Otherwise known as Vinny Giusti. I'm pretty sure he hired Kendra to be the cheerful customer service side of the business, because he's almost too rude to deal with. I will say this: I received a gorgeous, gorgeous monument in what seemed like record time. I will also say this: I was told by University Monument that I was restricted to a certain monument size and font style, only to discover that the stone I ordered is now flanked by two stones that are much larger, with varying fonts, and they were also crafted by University. Seems Kendra gave me some wrong information, but that's okay, I guess, because I love the way it turned out. WHAT I DID NOT LOVE: The cost for my monument was a little over $4,000. Pricey, but worth it, because I wanted it to be special and unique. I paid a deposit of 50% during the initial design process. When the stone was finished, I sent another payment which I thought would take care of the balance, or at least the majority of the balance. We had gone above our original quote due to some additional wording additions and design upgrades during the design process. When I sent that second check, I sent it via Fed Ex, and included a letter praising University. I also asked for a final bill so that I could clear up my balance, which I estimated to be about $200. (Side note: It took about 60+ days for them to cash that check, which was slightly annoying.) I never received a final bill, and several calls to University left me a little confused. Kendra was never available, and Vinny would always tell me that it was Kendra I needed to speak to about any open balance. I finally stopped by in person, but alas, Kendra was not there. The man who was there (not Vinny) looked up my account and told me that he THOUGHT I had about $300 due, but as he was not able to process payments, I would have to speak to Kendra or Vinny. I left a handwritten note for Kendra asking her to please give me a call, or to just mail or fax me the amount of the final outstanding balance. At this point, I had paid the VAST majority of a very large balance, so I wasn't overly concerned. But, for good measure, I dropped a check for $250 in the mail later that week, along with yet another note requesting a final balance. That check was never cashed. Things got busy at work, one thing after another, and before I knew it, six months had passed and I had not heard from University. UNTIL I GOT THEIR LETTER. Their letter, typed in all capitals, which bluntly informed me that I had an overdue balance (which turned out to be about $400), and that if it was not paid in full immediately, the stone would be repossessed by University and removed from the cemetery. I burst into paranoid, terrified tears when I read that letter. I was so upset that my husband immediately went and paid the balance with cash. And then I got angry. I had asked, so many times, for a final balance. I never received a bill in the mail, never received a phone call, not even an email or a fax. And when I did go in person and attempt to pay, I was turned away because the only person there was not authorized to take a payment. And when I sent a check in anyway, they never cashed it (though they did receive it, according to Fed Ex). I love the work that University Monument does, and am grateful for their help and their incredible designs. However, the fact that I nagged them for my remaining balance to no avail, only to receive a threatening notice like that, has lost them any future business on my part. Note: Kendra left me a voice mail apologizing for the confusion, and told me that the stone was never going to be removed. I appreciate that apology, but it doesn't excuse the panic they caused for my family and I due to an oversight on THEIR part. University Monument does a great job. I encourage you to use them in your time of need. Just make sure you pay your entire balance up front, regardless of their assurances that there's "no rush." And if they tell you they're going to send you the final bill, well, don't wait around for it.

My grandmother passed away back in Sept 2019 ... University Monument has done work for many of my…read morefamily members in the past... I would never imagine something like this would happen... my parents met with Vinny, picked out a stone and he made a cash deal with them of $1,800 ... when asked for a receipt he stated this deal could not go in the books and if they wanted the " deal " there would be no proof of a receipt.. red flag right there if you ask me. Preying on people who have lost a loved one and are vulnerable is just WRONG! Months go by and no word on the stone and when it would be completed.. my mother called numerous times and left voicemails threatening to report to Better Business Bureau if she did not get a call back or update on the stone.... she gets a call back from a man who says he is Vinnys " brother " and he would be taking care of things from here on out...He blamed Covid and said they are not allowed in the cemetery & this is why the stone is not up yet... my mother called the city and they confirmed this is incorrect they are in fact allowed on premises. She called back and again no answer and no call back until finally a woman who claimed to be Vinnys mother asked when and what time did this payment happen... she went on and apologized by saying " I am sorry my son has issues " what issues we are unclear of .. possible drug or alcohol addiction, gambling or mental issues ???? We may never know.... she claimed she would send my parents a check via mail and went on to explain they could no longer take on the job!? This month Sept 2020 will make ONE YEAR since my grandmothers passing and the thought of my parents being scammed and my grandmother without a stone is beyond hurtful. They have yet to receive this "Check " ... This was a reputable family who has done many stones for my family members in the past.... my parents did not think twice and were in such despair that they trusted Vinny and University Monuments... I understand that things happen and people develops issues but who knows how many others this has been done to. I'm sure his family knew of his issues and why they allowed him to still work for them is BEYOND ME! Scamming from people who have lost loved ones and scamming from your OWN family!? This man should be arrested and I myself will be reporting to Better Business Bureau!

In the most dire circumstances, this establishment has been a blessing. Very professional. Would…read morealways recommend. Melissa is absolutely wonderful , professional , & knowledgeable.

Very welcoming staff. Greeters as you drive in to help you park. Greeter at the doors to assist…read morewith the steps and one inside to direct you to the family and guest book. A few at door to assist you as you exit. Procession to the church and cemetery were very organized! Very nice facility

Completely unprofessional, and dishonest. Damaged my car and failed to take responsibility. Do not…read moredo business with Lynch-Cantillon Funeral Home. Find a better provider. Any funeral services/home provider would be better than this one.

I've been to many wakes here and the staff have always been professional and courteous. The loved…read moreones that they memorialize for the families have always been spot on and looked like themselves before death. (The wakes I've been to anyway) I used to work in the Healthcare field so I've been to at least 15 wakes there over the years. I left the Woburn area years ago but have always planned to come back and use there services for myself. Awesome place!!