Was buying a car from ANDALUSIA FORD. After Negotiations, while we ran to the bank to get a check, they promised to change the oil and tranny fluid on the car.... ANDALUSIA FORD called and said car is READY. Upon my return, I checked the motor oil, still very Dark and dirty, I question the salesmen, the shop manager and the service clerk, and ALL say work was done, its just stays dirty on that kind of car was the explanation, So I ask to speak with mechanic who did it, at first they didn't know who did it, then they said he was on an errand, So I ask them to show me the filter that came off the car and was told, "the guy just left who picks up our filters for recycling". (Looking around I count about 6 old filters just from where I am standing in the shop) So I ask to put the car on a rack, they do, and it is obvious the drain plug for tranny has NEVER been removed, So now the shop manager says, "Oh this cars doesn't call for or need a change yet so they wouldn't change it". (But that wasn't what was promised) So I ask them to drain a little tranny fluid in a cup so I can see it, it was TOTALLY BLACK, no red tint color at all, it looked worse than the motor oil in the engine. Now shop man says, " I remember a service bulletin that says if you see black fluid, there is no need to be alarmed" DUUHHH WHHAATT ...
Had I took ANDALUSIA FORD at its word, I would have bought a car that the trans. would have definitely burned up in because I would have wrongly believed it was just serviced and full.
The "un truths" aka LIES, allegedly
1. Our Service Department checked it out and fixed any problems they found.
2. We changed the Motor Oil for you.
3. We changed the Tranny fluid.
4. Motor Oil on this car is just darker.
5. We don't know who changed it ( Technically not a lie, since no one did change it.)
6. That guy, oh, he is running an errand
7. They just picked up our old oil filters for recycling
8. Oh, They didn't change it "cause it didnt need it"
AND MY PERSONAL FAVORITE
9. I remember a service bulletin that says if you see black fluid, there is no need to be alarmed............................... and he said it with a straight face.
How it ended? The Finance guy asked what they could do to keep my business. I said warranty the drive train for 90 days and he said NO. After seeing the black sludge that oozed form the tranny, who could blame him.
So I left read more