This review is regarding the Wells Fargo Bank and not necessarily this particular branch. I went to…read morethis branch today to close my safe deposit box as I am moving. I went up to the man at the desk and asked him if I needed to stand in line to close my safe deposit box. He said no, he could help, but then asked if I had an appointment. I told him I didn't realize I had to make an appointment to empty out my safe deposit box and return the keys. He said that he couldn't help me because he had an appointment at 9:30. This was at 9:09. I looked at my watch and asked him why he couldn't just do it now. He said he is not allowed to do it without an appointment. I asked if I could empty out the box without an appointment and he said yes, but that the only woman who could help me was very busy and it would be awhile. I decided to just give up and so I requested an appointment. He then told me that the next appointment was a week from today! What? I told him that wasn't going to work. He then got in touch with an associate and was able to give me an appointment for Monday of next week. He spent the time to get it into my email, send a confirmation to the associate, etc. I was there a good 20 minutes. Needless to say, he could have just closed the safe deposit box in that length of time. There isn't a Wells Fargo Bank where I am moving, but that's good because I've had it with them. I do not recommend you use Wells Fargo.

Establishment is very clean with friendly staff and great service. The staff is attentive and…read morehelpful with your needs. Pleasant place while doing your financial business.

I have been at the Wells Fargo in Haines City twice this month. I must say the "speed of service"…read morehorrendous. We waited an average of 45 minutes in the drive thru, and we were only 4 cars back. The customer service from the tellers have a lot to be desired also. Where is the "old days" of the customer is the priority, definitely not here!

Been here thousands of times before. This is my primary banking place. They have 2 ATM's. One is a…read morewalk up and the other is a drive thru ATM (my favorite thing about this location).

I intended to purchase another rental property and the seller suggested using Rosemont Title…read morecompany. Initially, their service was excellent as they emailed me a FedEx overnight label to expedite the deposit. However, during the inspection process, several issues arose that the seller refused to address, prompting me to withdraw. Following this, I encountered difficulties retrieving my deposit. Cassandra requested a signed form from my realtor, which was provided. Subsequently, I was offered the option to collect the check in Davenport or have it mailed (I live 2 hours away)Opting for mail delivery, I didn't receive payment maybe due to a hurricane. Two weeks later, I requested another check, and Cassandra agreed but demanded payment for overnight shipping despite previous mail issues. My realtor intervened, sending a UPS label. When queried about the check, Cassandra claimed to have dropped it off locally without obtaining a receipt or confirmation. Fortunately, I received the check, but Rosemont Title's indifference regarding the return of my $10,000 deposit after the deal collapsed raises concerns. I WOULD HIGHLY RECOMMEND STAYING AWAY VERY SHADY.. I hardly right bad reviews only when I feel other people need to know of major concerns so I can prevent other people from going threw the same things

Rosemont handled our closing in a very professional and timely fashion. The team was very organized…read moreand had everything ready. The easiest and best closing experience ever.

Establishment is easy access and friendly. I've got my own bank set up. Just need to use the atm…read moreand it was easy.

I wish I could give ZERO stars but I can't. I came and waited outside in the heat with 4 other…read morecustomers. Once inside it's been 45 minutes just to get a document notorized and I'm still waiting. They said they take appointments that walk in while I'm waiting first. It should take 3 minutes at the most for my document to be notirized and I could leave. I understand how this works but they have to service waiting customers. This place has no good system or quality customer service. Their receptionists doesn't know how to treat customers with respect. They literally act like it's not their fault that you have to spend your morning in their lobby. They claim they only have ONE notary in the building. Really? That's hard to believe. I need to change banks!!!!@

Just a brief synopsis of my experience with Truist Bank. Having been a multiple account holder with…read moreSun Trust/Truist for the previous 17 years they created a situation for me that was very costly. I deposited a larger than normal (for me) check issued from Morgan Stanley-Smith Barney, a national investment firm. Truist perceived this check to possibly be a fraudulent act. They froze all my banking capability for nearly a month for what they initially advised would be seven to ten business days. All of my scheduled payments thru bill pay were returned with fees attached. The funds of the check were removed from Morgan Stanley within three days and in Truist possession but still my account was frozen. Truist also advised they would reimburse for my returned fees if the check turned out to be legitimate. Of course the check real. I have requested with documentation reimbursement of fees but Truist has elected so far not to provide any expenses incurred. I no longer have any confidence in Truist Bank and will be "moving along" to another institution with customer care that is helpful.

No two people have the same answers leading to multiple calls, emails and frustrations! What would…read moreLt take for someone at the branch to even attempt a smile? I feel like every time I come in I am creating some disastrous amount of work and the faces I get would be better in a funeral home! Not that their competition across the street is any better but at least they seem to know how their bank functions. Not very reassuring having them handle some of my finances! Very disappointed with them.

Best bank ever! I own three businesses, and I wish there was a SouthState Bank near every one of…read morethem. Staff and management are excellent!

This bank has the worst customer service!! Trying to charge me fees and escrow I do not have with…read morethem and then on top of that proceeded to file with credit bureau and trash my credit for a service I don't even have