Due to the breach of trust, aggravation, excessive time needed to get what is due, and overall frustration caused to this Senior Citizen/Veteran couple by AMS Painting Company/Michael Lee Adams Jr., I would give this review less than 1 if possible. The company has shown itself to be unreliable and untrustworthy.
- On 5/15/26 AMS Painting Customer Relations Team committed to processing a Full Refund of $1020 Painting Deposit, by Company Check, to address via Certified Mail, allow 14 Business Days for processing and delivery.
- AMS/Adams painting deposit refund was due at the latest on 6/5/26, and no refund has been received to date - currently 54 days since their commitment and 32 days past the latest due date.
- What led to this is: AMS/Adams missed 2 customer expected work start dates, failed to communicate in a timely manner to provide needed information and uphold confidence, thereby causing lost confidence and the request to terminate contract and refund painting deposit.
- The reputation of a business hinges on customer care and the owner keeping their word to generate customer credibility and trust, and AMS/Adams has not kept his word.
- This Senior Citizen/Veteran couple has been more than patient with AMS/Adams to refund the painting deposit, which should have been done immediately, and now appears will require legal action.
- Consider our experience when you are shopping for a painting contractor - is this how you would expect to be treated? read more
