Oh hold with their corporate overseas customer support right now. After two years of being on automatic payment, they kicked me off the program to put us on "will call." No payments missed and no balance due when I called. They had to run a credit check and put me back on the program. I hope the finance guy that had this brain fart of running credit checks to justify their employment gets their promotion. Time wasted: 45 minutes Damage: credit score will have an inquiry Status: Back on automatic payment. read more

This company is horrible when it comes to fulfilling their promises. I was on a regular schedule with them for propane home delivery but they never came when they were supposed to. I would always run out then they would need to come for an emergency delivery. I went on a will-call service plan but even this would not guarantee an on time delivery. I called them 2 weeks ago and requested a delivery because I was at 20%. they promised they would come that week....never happened. Now that I am out they want to charge me $150 for "emergency delivery" + the cost of the propane... Horrible, horrible company! I will go with Suburban Propane, they are only slightly better but still better. read more