Had a very painful experience with this company. On March 16th 2015 I sent an email with an order for business cards. I didn't hear back from them, so on the 18th I sent an email asking for confirmation the order was received. They replied that same day with a pleasant, "Yes we got it, thank you!"
Two weeks later on Aril 3rd I emailed them again:
"Hey guys!
Everything okay over there? We've used you guys many time before and usually the turn around is really fast - sometimes even same day. But we're going on two weeks with these business cards and my client is giving us grief. Can I get the finished up?
Thanks!"
They got back to me that same day:
"Hi Dear!
Sorry for the confusion here.
Everything is fine here and I don't know why you didn't get any response from us that we don't do 75 business cards.
Specially when they are embossed and raised."
Fair enough. And they called me "dear", which is kinda nice. But still, two whole weeks I was waiting on something that wasn't going to happen. I replied:
"So what is the minimum number of cards I would need to order?"
They replied that same day with:
"For something like you ask me to do at least 250.
It wouldn't be cheap either.
Your best bet is 1000.
Thanks
kian"
Honest. I appreciated that. So I replied that same day:
"The client will probably be willing to order that many, but they're going to want to know what they look like in advance before dropping that kind of money. Is there any way we can get a sample before printing off 1000?"
3 days later I wrote back:
"Can I get some feedback here?"
Later that day my boss got involved and emailed them:
"Hey guys! I'm not sure what the issue is, but we need to know whether you guys can do this for us so that we can look for someone else if needed. Hope to hear from you soon. Please reply all so we can all see your response. Thank you."
No reply. Maybe they're busy, but there is not excuse for this. Too much misinformation, waiting, ignored emails.
At the end of it all, no cards. A total of about three weeks of waiting. read more