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    American Pastimes

    4.2 (5 reviews)
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    4 years ago

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    4 years ago

    poor service, over priced, low quality parts

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    15 years ago

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    9 years ago

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    10 years ago

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    Carquest Auto Parts

    Carquest Auto Parts

    (17 reviews)

    I've always liked this shop. It feels like a small family/community owned car shop…read more The sales people are easily accessible. They have all the basic amenities you need. If you need your battery repaired someone can come out and check it for you. The items may be slightly higher than other places.

    I ordered some items online for in store pick up on a couple weeks ago on a Saturday afternoon,…read morekeep in mind all items ordered showed in stock at this store location. When clicking place order, Site stated order will be ready within 30 mins and I would receive a confirmation email. I kept looking for the confirmation email stating order was ready but never received one. I figured I would go in the store the next day. I went into the store Sunday afternoon, I advised the rep that I had an online order but never received a confirmation email so not sure if ready. He went off to side and brought up my items. He gave me a receipt and he said he was not sure why I didn't get an email. Maybe items had to be ordered from another location, but said they did get a shipment in that morning. But if came in the morning why didn't I get the email then so I could come in. I dont know if the store confirms order complete and that's how confirmation emails are sent by them or if auto sends. He never said for sure. I am not sure if I will come back to this location even though close to my home. To be honest the rep was not too friendly, as I have experienced at another location on Greenback which had very friendly welcoming staff.

    O'Reilly Auto Parts

    O'Reilly Auto Parts

    (20 reviews)

    I purchased something on-line as it was not in stock there and paid for it online - Store: 2807…read moreInvoice #: 240005 When I got there to pick it up Zac insisted that I did NOT pay for it and if I wanted it I needed to pay for it again. Store: 2807 Invoice #: 240428. I needed the part so I paid again and would deal with it later. I showed him the e-mail and he said "You didn't Pay for it". Not sure why he would say that and I have e-mail O'Reilly asking for a refund for one of them. I will no longer go there! You can see the receipts attached, on-line and in-person.

    Just left there to exchange a new battery that has been problematic. When I bought the battery and…read moreinquired about the three-year exchange warranty, the sale clerk said, "bring it in, we test it and if it fails, we will exchange it." That appears to be the first lie or lack of disclosure. In actuality, they have to test and then put a two hour charge on a battery before they can exchange. I won't buy a battery here again. But at this store, the massive fail was customer service. It has been a long time since I had a clerk "Gordon" raise his voice to me and address me as if I was not a valued customer that has a long history of spending my money at Oreilly's Auto Parts. Worse, this employee didn't even hesitate to verbally abuse me with his Manager, Aaron, standing right beside him. It was the second time in less than ten minutes that Gordon was rude, but he ramped it up by basically yell at me about how they were doing me a favor. Aaron the Manager had told me to bring the car in once the new battery was installed so they could test the alternator. First of all I told him the battery drained while parked and the car has no unusual current draw when parked, (about 60ma). As I was telling Aaron I have a professional ammeter, battery charger, and alternator tester, (I rebuild my own vintage AC Delco alternators), Gordon starts shaking his head and rolling his eyes. So I ask him, what point is he trying the make and then he unloads on me and the Manager just sits there. I had some more stuff to buy that Oreilly's had in stock, but no way I will give this store another dime of my money when there is an Autozone 1/2 mile one way and an Advance Auto 1/2 the other way. Or I will order online from RA or Amazon, where rude never happens. Gordon is a pretty epic customer service failure. It felt as if he was making some assumptions based on "visuals". Instead he was being rude to a professional sales trainer who just happened be dressed down because he was working on his 38' year-old classic Indy Pace Car. Furthermore, I had just given a customer engagement presentation and a locally owned retail store's team that this store needs. No one in that store, including Aaron, had the authority to be in any way abusive to a customer who wasn't being rude, loud, calling anyone out of name. I venture the worst thing I said was,"so far this battery has been a $200 piece of junk". That is based on it dying twice this week and in both cases, would not take a charge from a consumer battery charger.

    AutoZone Auto Parts - Left: Jorge Rodriguez Right: Isaac Chavez

    AutoZone Auto Parts

    (35 reviews)

    Great location and AMAZING CUSTOMER SERVICE! Thank you again…read moreto all the great staff, but a HUGE THANK YOU TO TRAVIS!!! He provided exceptional customer service to me and my vehicle! I will and would recommend this location to anyone and everyone! Thank you again Travis!

    I placed an order online last night for pick up. I kept checking and there was no update on the…read moreorder. Finally, I was about to call and check on the order. I logged in online and checked and one of my items had been returned. I called the store to ask about it and they said it was out of stock. I ask if anybody was gonna let me know that it wasn't available, and then they transferred me to somebody else. I asked the next person if anybody was gonna was going to let me know that my item was out of stock. Rudely he asked if I was gonna pick up the rest of my order. I said it was still processing and he asked me, do I want my items or not. I was flabbergasted by the rudeness of every employee that I spoke with. So I said, no I don't want any of my order return it and I hung up the phone. Now I am heading to O'Reilly to get my items. I then received a phone call, from autozone to tell me that they don't have the battery. I explained to them that I already talked to rude people at the store and no, they don't have it. Then, they told me that the order came through again. I said I did not place that same order again. Then, they told me it came through again.I said I did not place it and hung up the phone.

    O'Reilly Auto Parts

    O'Reilly Auto Parts

    (35 reviews)

    My son recommended O'REILLY to me this morning when my car was having battery issues. I went in…read moreand Tino tested my battery & confirmed I needed a new one. He also recommended i clean my engine to prolong the airfilters & explained multiple benefits of keeping the engine clean. Not only did Tino swap out my battery but he provided a demo and cleaned my engine. Tino was super knowledgeable & helped lower my anxiety over the battery issue by swapping it & and educating me on how to change a battery as well as proactive battery care. Thankyou Tino for taking such great care of my car needs today. Im now and forever will be a loyal O'REILLY customer because of the amazing customer service provided.

    It was meant to be I drove to O'Reilly's Auto Parts after several mechanics gave me the run around…read morewhen all I asked / needed was for a check engine & traction light meant that came on in my sons vehicle. One guy said they don't have the means to diagnose, and advised me to go to the same shop they owned in Roseville, and then proceeded to tell me that it's a process to diagnose check engine light. Having little to no general automotive knowledge but possess common sense I drove to O'Reilly's and met Gary, who greeted me enthusiastically & with a smile, asked how he could help me (I could tell he genuinely wanted to help). I let him know my sons cars check engine light & traction light came on yesterday, and without any hesitation, he said, "I gotcha"! Several minutes later I followed him out to my son's car where he connected a car diagnostic code reader, that he provided me with a print out. The cause, "Replace Ignition Coil, ignition coil #2 misfiring. Gary recommended I change all 4 spark plugs, along with coil #2, which I did, and it remedied the issue! Cannot say enough about Gary, who I found out served our great Country in Vietnam! He made my day.... Thanks buddy!!

    American Pastimes - autopartssupplies - Updated May 2026

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