Highly recommend to all, especially in these hard times. Austin saved me 30. Bucks on my oil changeread more

On a rainy night I desperately needed to replace my work shield wipers. Phillip helped me get my…read morefro t and wiper blades. Then HE INSTALLED THEM FOR ME!!!! I have to travel in the rain this weekend and I'm truly grateful for the AMAZING customer service and Phillip's kindness.

Austin is amazing! My minivan was acting up due to a bad battery, the doors wouldn't open and I…read morehave an infant. Austin was so nice and helpful! He was able to help me get a new battery and made the whole process so easy. Very grateful!

Very happy and greatfull that we have a few AutoZones in our area. All of a sudden a few weeks ago…read more We had car problems on one car. Then the other car decided to have more major problems. My husband bought all of the parts. This was late in the evening around 5 pm..then he noticed he was sold they wrong part a few hours later. Luckily another auto zone was open later. Then we noticed he was charged for the correct part but was given the wrong belt. So happy they worked with us and gave correct part. Stressful headache was taken care of.

I've always liked this shop. It feels like a small family/community owned car shop…read more The sales people are easily accessible. They have all the basic amenities you need. If you need your battery repaired someone can come out and check it for you. The items may be slightly higher than other places.

I ordered some items online for in store pick up on a couple weeks ago on a Saturday afternoon,…read morekeep in mind all items ordered showed in stock at this store location. When clicking place order, Site stated order will be ready within 30 mins and I would receive a confirmation email. I kept looking for the confirmation email stating order was ready but never received one. I figured I would go in the store the next day. I went into the store Sunday afternoon, I advised the rep that I had an online order but never received a confirmation email so not sure if ready. He went off to side and brought up my items. He gave me a receipt and he said he was not sure why I didn't get an email. Maybe items had to be ordered from another location, but said they did get a shipment in that morning. But if came in the morning why didn't I get the email then so I could come in. I dont know if the store confirms order complete and that's how confirmation emails are sent by them or if auto sends. He never said for sure. I am not sure if I will come back to this location even though close to my home. To be honest the rep was not too friendly, as I have experienced at another location on Greenback which had very friendly welcoming staff.

I purchased something on-line as it was not in stock there and paid for it online - Store: 2807…read moreInvoice #: 240005 When I got there to pick it up Zac insisted that I did NOT pay for it and if I wanted it I needed to pay for it again. Store: 2807 Invoice #: 240428. I needed the part so I paid again and would deal with it later. I showed him the e-mail and he said "You didn't Pay for it". Not sure why he would say that and I have e-mail O'Reilly asking for a refund for one of them. I will no longer go there! You can see the receipts attached, on-line and in-person.

Just left there to exchange a new battery that has been problematic. When I bought the battery and…read moreinquired about the three-year exchange warranty, the sale clerk said, "bring it in, we test it and if it fails, we will exchange it." That appears to be the first lie or lack of disclosure. In actuality, they have to test and then put a two hour charge on a battery before they can exchange. I won't buy a battery here again. But at this store, the massive fail was customer service. It has been a long time since I had a clerk "Gordon" raise his voice to me and address me as if I was not a valued customer that has a long history of spending my money at Oreilly's Auto Parts. Worse, this employee didn't even hesitate to verbally abuse me with his Manager, Aaron, standing right beside him. It was the second time in less than ten minutes that Gordon was rude, but he ramped it up by basically yell at me about how they were doing me a favor. Aaron the Manager had told me to bring the car in once the new battery was installed so they could test the alternator. First of all I told him the battery drained while parked and the car has no unusual current draw when parked, (about 60ma). As I was telling Aaron I have a professional ammeter, battery charger, and alternator tester, (I rebuild my own vintage AC Delco alternators), Gordon starts shaking his head and rolling his eyes. So I ask him, what point is he trying the make and then he unloads on me and the Manager just sits there. I had some more stuff to buy that Oreilly's had in stock, but no way I will give this store another dime of my money when there is an Autozone 1/2 mile one way and an Advance Auto 1/2 the other way. Or I will order online from RA or Amazon, where rude never happens. Gordon is a pretty epic customer service failure. It felt as if he was making some assumptions based on "visuals". Instead he was being rude to a professional sales trainer who just happened be dressed down because he was working on his 38' year-old classic Indy Pace Car. Furthermore, I had just given a customer engagement presentation and a locally owned retail store's team that this store needs. No one in that store, including Aaron, had the authority to be in any way abusive to a customer who wasn't being rude, loud, calling anyone out of name. I venture the worst thing I said was,"so far this battery has been a $200 piece of junk". That is based on it dying twice this week and in both cases, would not take a charge from a consumer battery charger.

Great location and AMAZING CUSTOMER SERVICE! Thank you again…read moreto all the great staff, but a HUGE THANK YOU TO TRAVIS!!! He provided exceptional customer service to me and my vehicle! I will and would recommend this location to anyone and everyone! Thank you again Travis!

I placed an order online last night for pick up. I kept checking and there was no update on the…read moreorder. Finally, I was about to call and check on the order. I logged in online and checked and one of my items had been returned. I called the store to ask about it and they said it was out of stock. I ask if anybody was gonna let me know that it wasn't available, and then they transferred me to somebody else. I asked the next person if anybody was gonna was going to let me know that my item was out of stock. Rudely he asked if I was gonna pick up the rest of my order. I said it was still processing and he asked me, do I want my items or not. I was flabbergasted by the rudeness of every employee that I spoke with. So I said, no I don't want any of my order return it and I hung up the phone. Now I am heading to O'Reilly to get my items. I then received a phone call, from autozone to tell me that they don't have the battery. I explained to them that I already talked to rude people at the store and no, they don't have it. Then, they told me that the order came through again. I said I did not place that same order again. Then, they told me it came through again.I said I did not place it and hung up the phone.

My son recommended O'REILLY to me this morning when my car was having battery issues. I went in…read moreand Tino tested my battery & confirmed I needed a new one. He also recommended i clean my engine to prolong the airfilters & explained multiple benefits of keeping the engine clean. Not only did Tino swap out my battery but he provided a demo and cleaned my engine. Tino was super knowledgeable & helped lower my anxiety over the battery issue by swapping it & and educating me on how to change a battery as well as proactive battery care. Thankyou Tino for taking such great care of my car needs today. Im now and forever will be a loyal O'REILLY customer because of the amazing customer service provided.

It was meant to be I drove to O'Reilly's Auto Parts after several mechanics gave me the run around…read morewhen all I asked / needed was for a check engine & traction light meant that came on in my sons vehicle. One guy said they don't have the means to diagnose, and advised me to go to the same shop they owned in Roseville, and then proceeded to tell me that it's a process to diagnose check engine light. Having little to no general automotive knowledge but possess common sense I drove to O'Reilly's and met Gary, who greeted me enthusiastically & with a smile, asked how he could help me (I could tell he genuinely wanted to help). I let him know my sons cars check engine light & traction light came on yesterday, and without any hesitation, he said, "I gotcha"! Several minutes later I followed him out to my son's car where he connected a car diagnostic code reader, that he provided me with a print out. The cause, "Replace Ignition Coil, ignition coil #2 misfiring. Gary recommended I change all 4 spark plugs, along with coil #2, which I did, and it remedied the issue! Cannot say enough about Gary, who I found out served our great Country in Vietnam! He made my day.... Thanks buddy!!

I was quoted $40 for a battery jump start and the tech arrived in 30 mins as stated in quote. The…read morequote was definitely a deal, and I appreciated the promptness and friendliness of the tech. Thank you, Lucifer's Auto Parts!

I was shopping for estimates to replace the battery in my car. Cris responded with quotes for…read moreseveral suitable alternatives, all of which were much cheaper than I had been quoted by my dealership. He arrived at the scheduled time and made the changeout in about 10 - 15 minutes. Fast, courteous and great service. I highly recommend for your battery replacement needs.

Don is a very knowledgeable person who has helped me several times with numerous things!read more

Donny built my 455 Oldsmobile Big Block for my 1973 Holmes Horizon Jetboat with Joe Mondello parts…read moreand balanced her out to .14 oz.-in. imbalance about 20 years ago. All virgin cores. My friend Ruben did the block work, connecting rod work, and engine balancing. Donny ground the crank personally. The Auburn Boy Wayne did the heads. Big valves, ported exhaust, stainless steel valves, dual valve springs, and filled the center exhaust crossover with a melted down forged piston. No more cracked intake manifolds. Forged pistons. Full oil restriction installed lifter galleys and crankshaft mains as well as lifter galley honing. 10 Quart Oil Pan. 292H Comp Cams camshaft, Donny appropriately got to choose the camshaft. Those of you who left a bad review probably have way too much money and nobody to tell them no when need be! I love you Donny to the moon and thank you for building my dream motor with patience and passion. I still have it and it runs like the champion it is. Everybody has got a Chevy Donny!! If you can only afford one motor in a lifetime this is the place to go.

My goto auto store. Very knowledgeable, always helpful, and have a very broad selection.read more

I usually go to O'Reilly's for any auto parts I need. The staff is always friendly and very…read morehelpful.

Came to return parts with original receipt and manager said I will call cops on you without any…read morereason. Package was never been opened. Got item 2 days ago. Came on second day and same manager told me go to different location or I will call cops on you. Another cashier told me that he called 911 already so I left the store. I don't him personally. What's going on??? Keep away this location pl

Wow the new Advance Auto store that replaced Pep Boys is impressive, clean, 5 stars in that…read morerespect. I was glad to see a wonderful employee Evelyn D. she was at Pep boys and is a seasoned professional! A young man named Oleksi was Excellent He was he even helped me put in my new air filter then I asked about key chains he sold me a expensive one have to admit I like it! He also signed me up to your website and made this my store. (Heres) were it gets bad to me Don't know if I can ever return to that store. I guess the Manager Paul Gomez, charged me $29.99 for a Air Filter I saw advertised for $14.39 I even asked him about the discount he said I'd have to wait an hour or more, so he charged a Low Income, Disabled, Senior Citizen a unfair price because I asked for the discount price! I can never shop there again because I'm embarrassed bet they got a big laugh screwed over an old man. I really appreciate someone I can trust. Thank You, Tracy.