This was an older style hardware store where everyone knows whay they're taking about and has…read moreeverything you can need. It's the kind we had back when they were experts and you could trust their word even though it wasn't a huge place or fancy. Honestly it was nice to find this store because it's nice to talk to someone who isn't trying to make a sale by ripping me off. They may not have it in stock but they can get anything quickly and with fair prices. I prefer ro support small businesses because years of expertise come with the service instead of a clueless zombie that will give you anything to shut you up and get you to leave. I didn't need anything specific today but I know where to come I if I do. Very helpful and friendly staff.

Probably the rudest staff I've ever dealt with at a small business. Unfortunately, they were the…read moreonly one's in the area that could help with my immediate need.

Shout out to Lisa, who was a big help today, even though they did not have what I needed. She…read morelooked extensively and made great recommendations. I appreciate her going above and beyond to help me, especially with this upcoming inclement weather. Seemed odd at first walking in, since this used to be Stein Mart, but she pleasantly made me feel welcome as an Ace customer.

Stopped in to the new Westlake Ace Hardware in the Harris teeter shopping plaza on Skeet Club this…read moreweekend. They were having a grand opening celebration and I must say, this new space is top notch, probably one of the best looking hardware stores I've been to. This is certainly more than a hardware store, offering your standard stuff like hardware (including specialty pieces) and pints, but they also sell work clothing, home decor, seasoning for grilling, and everything in between. The staff is all very friendly, and attentive, quick to help find what you're looking for. My one complaint is their pricing. Though it's convenient and closer than going to the bigger stores, there pricing is very high on a lot of product. Sale items are a little more comparable, but I'll be honest that I think they will have trouble surviving if their pricing structure doesn't get adjusted.

What a great hardware store! Very attentive staff, and a carefully curated variety of great home…read morestuff. I came in for bug spray and left with 8 more things. It reminds me of the hardware store I went to growing up. I'll definitely be back.

Very poor hardware store. They never have what I personally go in there for, even the most simple…read moreitem. If they don't have it they waste your time by looking it up in a book to see if they can get it. While nice, if I didn't need the item right then I would go to Lowes or order it online. They seem more interested in decoration than they do selling hardware. Liberty needs a hardware store not a store that thinks painting triangles on plywood is more important. very unorganized and has tons of wated floor space.

Nice local hardware store that comes with that small hometown feel. They have a little bit of…read moreeverything here. Friendly and very helpful staff. Stop in to see what all this hidden gem has to offer!

This is a great store all around, the employees are the nicest I've seen in a while. They know…read moretheir manners, they all were very helpful individuals.

This isn't really a hardware store, it is more like a hardware bazaar…read more It kind of seems like they just don't care about anything? It's not clear what they sell and don't sell, or what the prices are. Basically you ask the guy for what you want, and the guy gets real annoyed you're there, and he wanders around looking through boxes, and after a few minutes you get a verdict. It's sort of like Bernard Black in Black Books. Even if you want to shop with a mom and pop store, these guys make it difficult. I hope they improve the situation and survive, bc it's nice having a little hardware store.

Great service with special order of a part for my Stihl trimmer. Plus they have any odd thing that…read moreyou need there!

I love local helpful hardware stores and will travel out of my way to go to either Browns hardware…read moreor Norwood Hardware anytime! Helpful people that know what they have and where it's stocked! No spending an hour trying to find someone to help you who may or may not have a clue! Go in these folks know their stuff!

How to lose a good customer over less than a dollar! I often…read moreshop at Burney True Value Hardware as it is convenient and I have always liked to support local businesses over the chains like Home Depot and Lowes. Today, was my FINAL shopping experience at Burney. I had purchased a few screws for a project a week or so ago and didn't need them. Today, I tried to return them and buy some more items. I thought I had the receipt in the bag but I did not seem to have it with me. I asked if I could return them without the receipt. The total for the four screws was a whopping .82. I was told that they couldn't return them without the receipt as they have hundreds of SKU numbers and they wouldn't know which one I was returning. This made logical sense until I looked at my bag a little further. The gentleman that helped me pick out the screws didn't seem to write down the SKU number on my bag! How was it rung up when I purchased it? I assume by some generic key that charged me the .82, the same generic key that could have refunded my .82! Sorry Burney you lost me for good over this one, shame on your staff!

Do not buy your Stihl equipment from here. I bought a ton from there and soon as a pole saw gets a…read morecracked gear head they tried to price gauge me when it's under warranty. The tech called Stihl and sent them pictures trying to get them to deny doing the warranty. The saw had a scratch from where it sits on my trailer. The tech told Stihl I did some crazy stuff when he didn't even know. So Stihl denied it. I called Stihl and they told me they don't know why the tech called and sent them pictures trying to get it denied but they said yea clear warranty problem. I've emailed the store several times trying to speak with a manager and the won't respond. They kept my saw for two months before they called me and said we can't fix under warranty. Now I have to take saw to different shop out my area. Sorry place. Hate I spent so much money there