I just shopped this store. Staff was friendly, attentive, and helpful. Two young women working the register, and others to let me into the dressing room. Out shopping with my son, you can imagine what that's like. These friendly, patient, and helpful (perhaps it helps that they are his age & cute), really helped make it a great shopping experience!!! read more

So I am not much of a shopper. Im a guy. I literally have the same jeans from high school. Im that guy. I figured it was time to try something besides Walmart jeans or cheap Levis. I was honestly shocked on how comfortable the jeans were. I ended up buying 3 pairs and a shirt. I had never been into an American Eagle before. My 1st time in and I was instantly welcomed by a very attentive and kind staff member who helped me find several items and picked and matched me me with jeans and shirts. Explained the different fits and styles and made me feel special. I think they have great value for how good they fit and feel! I definately will be back. Thank you! read more

Rita was very helpful! I have never been had such a great experience finding a pair of jeans. Trying on jeans can be very stressful but Rita made me feel comfortable, helped me find the perfect style and size, and was so sweet! Thanks for making this a positive experience!! read more

First I checked online to see what time this store closed and it said 7pm so I decided to call and check since I know with everything the times can change and the automated message also said 7pm. So it's 4:30pm I show up doors are closed. So I walk to my car and called and the person who answered said they are closing at 5pm, so I walk back and the lady at the door told me they were closed when like I said it's only 4:40ish at this point and they close @5pm after I JUST called. She just turned around and didn't even acknowledge me. They should all have better communication on what times they are closing :) read more

I recently tried to have an item shipped to me from the store, because they did not have the right size in the store. I am a student in Chico so I live here for the school year, but the cashier put in my old address after I already told her to not ship it there. I understand mistakes happen (i use to be a cashier also), but when I came back I did not like the way they handled it. I don't plan on traveling home anytime soon, and now have to wait til possibly Christmas to get what I ordered. They didn't even give me a new shipping address I could have mailed to my old house, and they would not even cancel the order so I could just get the size I wanted that they now had at the store. I just felt like they could have done something more, especially since when I came in to the store there was no one in line behind me read more