We decided to take a trip to Yellowstone from Phoenix and agreed that renting a RV would be the way to do it. I made the reservation with Bill back in September 2014 and he took a non refundable $850.00 deposit for our trip in May 2015. Bill was very personable and friendly.
A week prior to the trip I called Bill and completed the rest of the paperwork and let him know when to expect us in Idaho Falls. We kept in contact during the trip up from Phoenix to Idaho Falls since he needed to be onsite when we arrived. He rents space from Budget Rentals to store his RV's and he let us park our personal vehicle on site for free! When we met Bill he was excited to see us and showed us to our rental. The rental was extremely clean inside and out. We spent approximately one hour going through the details of operating the RV and physically performing the operations so we knew exactly how everything worked. Since we had never used an RV prior, this was a great tutorial.
We were having an excellent time until one evening the house battery went dead and at the same time the slide outs to the bedroom would not close in order to drive. Luckily, my parents were also in Yellowstone with a car because there was no phone service at our campground. Once I was able to contact Bill, he gave me several different directions, but nothing worked. I picked up a new house battery but it did not solve the issue of the slide outs. I spoke to the mechanics at one of the Yellowstone villages and they said they could come out and try to get the slides back in. Bill told me to do whatever it took to get back on the road and he would pay for all of the expenses. The mechanics got the slides back in and everyone was happy. Unfortunately, we missed our kayak trip due to the issues but we were able to reschedule for the next day and Bill paid for the extra night at our campground. He felt really bad regarding our experience and wanted to help.
When we returned the RV, we filled it up with gas and propane, cleaned the inside, and washed the outside. I spoke to Bill and he was ready to come down and reimburse us for the battery, extra campground night, and mechanic services, but I told him we were already on our way back to Phoenix.
The next day, I received an email that not only would he be crediting our credit card for the items listed in the previous paragraph, but crediting us for the extra mileage we added to the RV and "incidentals". I sincerely believe that Bill just wanted us to have a good time and did everything in his power to do so. read more
