I can't say enough good things about this company and the people I worked with. Quite the…read moreunfortunate experience of a teenage kid flooding his bathroom and bedroom on New Year's Eve. My insurance told me to find somebody local and I went with Texas Water and Fire Restoration Team and I'm so glad I did. From the mitigation team (shout out to Steven) to the restoration team (shout out to Ryan), every aspect, estimate, and decision was thought out, discussed and agreed upon in a very professional manner. Mitigation knocked it out quick, and the Restoration Team swept in to finish the job. If something looked wrong, they fixed it. Even providing recommendations for things that never crossed my mind. If I have the unfortunate experience of having a flooded house ever again, these will be the first folks that I call! A+ from start to finish.

They were quick to answer our call and did a thorough job. They cleaned everything before they…read moreleft. Tim did a great job and it's nice to see the second generation mastering the business.

They need to change their name to Serve Themselves. We had a House Fire and their motto: " Like it…read moreNever Happened " is False Information. The incident happened 12/24/2022. They dropped the ball numerous times. First of all, they were going to submit an estimate for rebuilding the house within a week. State Farm and I waited over a month and a half and never received an estimate. They would come by to do cleanup to make some hours, but never did have a crew there on a full-time basis. I noticed items disappear and confronted Steve about these items and I would not tolerate this. I dismissed them from the Project. Then their Moving and storage team were on the job. I love how they protect themselves on the bottom of the Inventory List. IMPORTANT: Inventory of all items taken from above location. SERVPRO is not responsible for items not listed. How Convenient! I saw items taken and they were in good condition and were not put on list, When I inquired, they told me they thought I had taken items. Mark was my contact. When he showed up at my residence, he assured me all items would be inventoried. He also stated that items that were taken would be cleaned and stored. Furniture that was damaged would have estimates done in timely fashion and submitted to State Farm and me. When we were approaching a date to move back to my residence, I informed Mark of proposed date in August 2023 that Late September 2023 would look good. I would give them a heads up a couple of weeks before date of move in. I gave him heads up September 25th looked good. They sent email of Furniture estimates that they had since April 24,2023. I was informed then that I had to choose what items I wanted refinished. I went to warehouse to evaluate said items. The Furniture Refinishing Company had to give new estimates because of delay. I was informed It would be 2 to 3 months before some of the Furniture could be refinished. There was Mold and Mildew on quite a few of the pieces not being cleaned up in a timely manner. They had my belongings stored in a Warehouse that was not Climate Controlled Storage. Their excuse was State Farm should have informed them they wanted items stored in a Climate Controlled Storage. I informed State Farm of Servpro's response, and my adjuster was upset with ServePro. He informed me it was up to ServPro to inform him, and he would have approved the extra Monies. We finally moved back into Residence October 13, 2023. I informed Mark of Move in Date 10 days Previous October 3, 2023. He informed me they could not bring my items till October 23 ,2023. I informed them I needed Kitchen items now. He informed me I could come pick up Kitchen Items at Their Warehouse. I felt like I was working for them. I went Monday or Tuesday and loaded 55 boxes on my Truck. I had to make two loads. He also informed me if I did this ServPro was not responsible for any damaged items. They finally delivered the rest of my belongings but brought all the moldy furniture. I had them put furniture in the Garage. I had no furniture for the house. I went and purchased Bedroom Furniture, Living Room Furniture, and such to get by. I called the Owner, of what was going on as per not getting furniture refinished and such. I let him know that no one offered to help with getting some furniture to use till my items were refinished and such and having to go and Purchase New Furniture. He replied, " Well you solved the Problem ". I am still waiting on my Furniture to be Refinished no fault of the company doing the work. Update: I received all my Furniture Back June 2024. ServePro collected 50,000.00 for their Services.

I had a leak from a blocked line on my AC. They did the water mitigation and seemed to be going…read morealong well except for my insurance dragging feet because I did not go with their preferred vendor. When it came time to start the actual repairs the company was inconsistent with communication. Attempted at every turn to remove from their communications with my insurance company despite my repeated requests that they at least CC me on all communication with Insurance. I received the check from insurance and asked them to confirm when they could begin work. They said they would get back to me while also sending me the service contract. They tried to schedule a start three times without sending the contract. I refused to have a start date without having the contract. When I pushed back on several shady sections of the service contract they literally quit responding to me. Finally, I simply asked since they have had so many issues communicating with me and keeping me involved in information loop regarding repairs in my home if they would at least acknowledge receipt of my emails and try to get things moving or I would be forced to go with another provider. At this, Steve, promptly and took responsibility for the failure to respond. He said that he was not comfortable doing the repairs unless I accepted their shady service contract as is with zero modifications. I thanked him for his response, admonished him for wasting my time (been attempting to get these repairs done since August 2024) and am happily moving on to other providers. If you choose these providers I recommend staying on top of them or I think it is very likely you will be taken advantage of.

Worked with John Melendez out of the Rockport/Aransas Pass branch. It was a very pleasant…read moreexperience. John and Robert were always in touch and did a great job replacing our roof and gutters. I highly recommend them!!

Hometown Roofing did a great job for us. They were in and out in one day. In that day, they…read morecompletely removed the old roof and paper underlayment and replaced every bit of it. The members of the team were friendly to each individual and warm to offer interest to my questions and thoughts. they used huge Right like devices to pick up the loose nails after the job was done. Even though they did this we're still picking up Roofing nails. That is after they use the devices and visually inspected around the house. Because of their promptness and their politeness and their commitment to getting the job done and doing it in , Leave a review with five stars. I do recommend them.

Had an incident with some water damage I called drysmart/buildsmart based on 1 review that was 5…read morestars they came sameday had fans and humidifiers set up said it would take 3-7 days to dry out came on day 7 I think I waited 1 week for the to come out with the buildsmart end of the business and fixed m bathroom and kitchen in 2 days. If I had any issue it was lack of communication after the fans were placed but to be fair they did say 3 to 7 days and I did start calling on day 5 so maybe that's my issue and not an everybody thing great work done quickly and efficiently all you can ask for !!!

Jason was so helpful walking me through his observation, though I had not even offered for them to…read moredo the job.

He is the worst!!!! Took a lot of $ from my husband and never even began the work. On top of doing…read morethat my husband had just lost his 14yr old daughter to cancer and not 1 heart felt moment from Marcelino. He even called the cops on me for showing up at my own house to check on the work that was not getting done. He has scammed more than 15 people that I know of. He is the worst there could ever be. He uses address that are abandoned. Trust me I've checked every 1 of them out. If anybody has been a victim or have information on Marcelino please contact me. I do have other people getting together to take legal action who were also victims. Please contact me. We were also in this same situation. I'm trying to get whoever I can get together. Plz email me tracyloyola0401@yahoo.com. Or contact me directly.plz

Mark is great. He was courteous, quick, and clean. Explained why I had the problem, gave solutions…read moreto ensure the cracks wouldn't return anytime soon, and showed me how to do texture so I could DIY. Definitely using this company again!!!!

A rep was sent out yesterday. Good fellow. He observed the issues. Plugged kitchen sink and guest…read moretoilet. He quoted $500. I said no thanks because I can rent his equipment from Home Depot for 50. He said ok 350. I told him I have a 55 coupon. He said ok 295 for both. I said fine since we have early thanksgiving and normal thanksgiving with 10 guests. He proclaimed that the kitchen and bathroom are done. I said so the toilet flushes if you hold the handle down for 60 seconds. I retorted that that why I called. It only flushes if you hold it down. He said the toilet is plugged. I said that's why I called. He said he can't clear it. I said so you did half of the work so I will give you half 147.50. He stood and stared at me for 20 minutes. I turned on the tv and started watching the sopranos. He went outside. I expected him to write up the invoice for 147,50. I went out after 10 minutes. He was just sitting there. I said, Jason my argument isn't with you. You seem to be a gentleman. Write an invoice for 147.50 and I will discuss with your office which wasn't answering his calls nor mine. He took 30 minutes to basically write a book on the invoice. I wrote that I don't agree with anything written by him on the invoice. I circled and double underlined that amount and signed it. I just want the toilet unplugged and will call a more honest local plumber.

From the owner: Roto-Rooter is Open, Fully Staffed, and Ready to Help 24/7. Our plumbers are dependable, fast, and…read morefriendly. Call Now! When homeowners & businesses in Boerne, TX need a plumber near them, they call Roto-Rooter. We are available 24 hours a day, 7 days a week. Offering emergency plumbing services and drain cleaning solutions, without an extra charge for nights, weekends or holidays.

They came out super fast after another company fell through. I cannot even explain how quiet the…read moreworkers were, I was in shock seriously I work from home and I feel like I made more noise than them. They also covered the flooring and cleaned up prior to leaving for the day will definitely hire Arjun again for my next job

This company did an incredible job in replacing our roof. Truly exceptional craftsmanship. The…read morewhole process with them is amazing from start to finish. Their communication is excellent there are never any surprises,

Great prompt service!.. I will depend on these guys for anything and recommend them for future…read morewater damage, mold and odor restoration!

From the owner: Restoration 1 of Texas Hill Country is known for handling fire, water, and mold damage every day…read more However, our experienced technicians also provide emergency services, storm damage restoration, sewage system cleanup, and plenty more! Our IICRC and IAQA licensed restoration experts will quickly address your property damage concerns. For the past decade, Restoration 1 has helped homeowners and commercial properties achieve their former glory after a disaster.

This store is more about decorations than say traditional antiques but that's ok if you're looking…read moreto take some pretty photos. There are items outside behind the store but we opted to stay in the nice air-conditioned areas. This store is a decent size and even has a coffee shop inside. Unfortunately, no gluten-free items. Bummer. There is limited parking so you'll probably have to park a ways down from the store.

Lovely stop on the way from San Antonio back to Kerrville. I definitely need to go back because I…read moresaw some things I really want to get. Ordered a sandwich from the counter, and it was really quite good. It was all in all a very enjoyable time.