I made an error an underpaid my $664 car loan by $20. They contacted me and I went to the Saratoga Springs Branch and corrected the error and paid the next payment. The very next day the reported my account as delinquent to the credit reporting agencies causing my credit score to fall 92 points! I just got off the phone with them (two calls, first was on hold for 13 minutes before being dropped, the next call took them 18 minutes to call me back, on hold after explaining the issue for another 10 minutes and then basically told "to bad but you made the wrong payment"
Needless to say I hate doing business with them Also, if you want to make an online payment, it will cost you $8 for doing so. read more