We had a somewhat unique passport issue; not a true 'emergency' but we didn't find out that work…read morewas required until we got to the airport. We made an appointment ahead of time and arrived near the embassy about 45 minutes early. They make you wait across the street until about 15 minutes ahead. Note: they do not let you bring food or bottled water through security. If you (as a tourist) are carrying this, leave it at the hotel when you go to the embassy. We got through security and were directed into the main lobby. We dealt with one of 2 ladies assisting citizens with issues. She was very nice and professional. We had to fill out the passport form on one of the ~ 4 in-lobby terminals, but they had a printer so we were still okay. We then had to queue up in a sort of take-a-number / DMV scenario in a secondary room nearby. We were soon at the window. The lady there was also polite. It turned out that since this wasn't a 'need it today' emergency, we had to reschedule an embassy visit for another city later on. However, I didn't hold that against the personnel who helped us. Compared to expectations, I was very pleasantly surprised that we were on-site for less than 30 minutes, total. People there had answers / explanations and we made as much progress as rules allowed. I am only deducting one point from the rating based on the advice / recommendations provided by the website. It appeared adamant that we could not use 'photo booth' photos for a passport. However, these booths were ubiquitous in Parisian subway stations, and they all advertised that they were valid for official IDs... We chanced it, and brought the photos along; they were fine. The kicker was that the embassy had one of the same photo booths *in their lobby!* If you have one on-site, please don't post info on your website telling me not to use THE SAME MACHINE beforehand... I hope anyone reading this has as decent an experience at the embassy as we did.

extremely unhelpful! called to see what i should do because i accidentally left (didnt lose) my…read morepassport in paris and was in a different city + am traveling to other areas of europe and wanted to know what i should do. The person who answered the phone said "how would I know?" when I asked what I should do and told me that they could only help me if I needed to get into the united states. Correct me if i'm wrong but isn't the point of a (US) embassy to help citizens who are abroad, not necessarily only trying to enter the US???? Ended up buying a 270$ train ticket to come back to paris and get my passport but very unhappy with the embassy's response.

Awful service, awful wait time, awful experience. How is check in time 2pm and I have wait until…read more7pm for my room to be cleaned and ready. Shocking for a hotel in a luxury area. I can see why most reviews are low

If you are looking for an amazing hotel in Paris. I highly recommend staying at Hôtel de…read moreCastiglione. Totally Awesome on so many levels. Very Friendly Staff, Modern Room, Great Views of the Eiffel Tower and Amazing Breakfast. The Breakfast at Hôtel de Castiglione offers a large selection of breakfast items and everything tasted delicious. You definitely won't be disappointed. It should be noted I am originally from Dublin, Ireland, lived in the United States for over thirty years and served all over the world with the United States Marines. I definitely know a great hotel from all my life experiences and travels all over the world. I definitely will return to this amazing hotel. Hôtel de Castiglione rates five stars and more! A must visit when in Paris, France.

What a beautiful hotel with such friendly staff and delicious food! The bed was so comfortable and…read morethe suites were spacious.

In from New York City, we stayed here for the location and my mom is 85 years old and I required…read morehandicap amenities and a reputable hotel. I have no complaints! The staff is over the top accommodating - they greeted us with bringing us to our room, another day after a long day trip; the gentleman wheeled my mom into her room and the best ever - they park your car in front of the hotel! To this New Yorker, that was priceless! Everyone has been so hospitable - Staff and daily people! I love France! Thank you, all!