Family run, N & T Luchetti is like a small, dimly lit super market. They have a large selection of…read morepackaged food and also alcohol. They are of course a little expensive, being a small company and not a huge conglomerate, but sometimes it's nice to pick up a few things from a supermarket and not be bombarded with fluorescent lighting and excessive marketing. What they have above the large chain stores is a great selection of cheeses and meats in their deli section. The family that owns and runs the store are ever friendly and it's nice to recognise a friendly face on the way into the shop. Great to pick up a few items and the deli has a large selection.

I live near a pretty damn exceptional liquor store. In fact my local will be my refuge of choice…read morewhen the zombie apocalypse hits. But if the outbreak hits Bondi first I'm heading straight for Leichardt. I could spend hours in the wine section just choosing a bottle for dinner- it's all clearly labelled with region, price, matching suggestions and RRP- all the info an amateur wino (I mean wine lover) could possibly need to assist in making an educated guess. The beer and spirits selection looks equally tantalising, but I was all about the entire section of bio-dynamic wines on offer at Vintage Cellars.

Good Morning, I'm…read morewriting to you in absolute frustration and disappointment. I have been a loyal client for many, many years. Please review my Vintage Cellars membership details to put my complaint into perspective. Reference Number 59952253 I placed an online order which I do roughly every 4 weeks. I am very particular about wine vintage and never, ever order anything that doesn't list a vintage. The above order included more recent vintages for both the Saltram and Taylor Estate Wines. On January 9th, I attempted to return these incorrect wines to the Leichardt Vintage Celllars at about 12:30 PM. I was greeted by a very polite and helpful woman who explained she could not process the return but her manager would be arriving at about 1 PM and could I come back. I'm sorry, I didn't record her name but I did say that I was disappointed she was not empowered to make this decision and as a loyal customer, I was now already put offside. At about 1:10 I went back to the store and asked a gentleman I had not seen before if he was the manager. He said, "No." The lady I had spoken to prior, then told him who I was. He picked up the box of wine and started to give it back to me saying he could not process a return if the order was made online. I suggested he should ring the police as I wasn't leaving until the credit took place. He then asked me if I had tried this at any other store. I said, "what difference would that make, but no I haven't." He then pretended to make a call and then processed the return. My complaints are: If Vintage Cellars is not going to provide the vintage as advertised then either don't list a vintage or allow me to stipulate somewhere 'no substitutions.' Allow returns in store regardless of the channel used to purchase them. Empower your staff to keep clients happy. At absolutely no point did either staff member apologise.

TO AVOID AT ALL COSTS! (unless you want exceptionally poor…read morecustomer service - you've been warned) This is the worst shop anyone can find in whole of Australia. They are so, so rude and abrupt and they don't really care, 'case they still have the customers, as no one imports/stocks wine from my home country :( When Anthony (Tony) told me no one was buying the wine I often purchased, I soon found out WHY, when I got a case of 4-5 corked wine bottles and was told to get stuffed and hand up phone on me... It's impossible to get them to smile or do anything nice for a customer. Even became postcode snob and won't ship if they don't know where we live... And one cannot avoid grump Tony (he should consider another career path, really), because Anna doesn't do much in the business anyways and always fobs off everything to him :(

Dr J's review is spot on. I've just been abused and hung up on twice! It's like they are the grog…read moreequivalent of the soup nazi off Seinfeld. "No wine for you!" I honestly don't know how they stay in business.