If you have the option, I would absolutely not recommend using this company for vision insurance and DEFINITELY not order any contacts/glasses through the website. My employer used this company & it was the only option for vision insurance. I had an annual vision exam (no difficulty with this payment on my end) and then made the mistake of ordering contacts through THEIR OWN website thinking it would be simple. Wrong. This occurred in September, it is now November, and a representative just said it could take 30 days longer for my claim to go through, then another 7 business days for the contacts to actually ship. Apparently, they contract all orders out to another company and just love to blame one another for delays. When I asked why they recommend using this company for products if it's so poorly run, she said they didn't. Even though it's entirely through the Always Care website. What?! Two stars because I have found some very helpful staff members that tried their best to help, mixed in with the other unhelpful, unapologetic ones that offered no explanations. read more

Avoid this company if possible, I work for the state and this company is somehow offered in our OGB, and its terrible. The customer service is awful, most have no idea what they are talking about, and you have to go through so many reps to finally find 1 that even understands their insurance. They do not support their customers, they will side with the provider, and refuse to uphold their fee schedules they have in contract, allowing the provider to charge you more than agreed to, and have no point in using an in network provider. RUN from this company and find a better one. They pay nothing towards orthodontics, the least they could do is have the in-network discount, and they don't even ensure that is followed. Very unethical, untrustworthy. read more

I broke my femur on October 25, 2022. After hospitalization and surgery I went to rehabilitation for two months. The first month I was immobilized with pain and trauma and could not transfer money from savings to checking. As a consequence, when the automatic payment was declined, my membership was terminated. It was terminated on November 30th. On December 29 I received a letter from Starmount dated December 20, that if payment was received by Nov 30th I would be terminated. I was never given any lead time or a chance to correct the error. I'm assuming this company's sole purpose is to actually drive away paying clients. read more

My optometrist let me TRY contacts, but wrote a glasses prescription as well just in case. Turns out I can't wear contacts, so I go to get my glasses. They tell me they can't get an authorization from Always because my opt filed as a "contacts fitting". So I have to go back to my opt and pay $50 to reimburse for the mistake they made-understandable. 2 months later, Always says opt never paid them, but we BOTH have proof - and I STILL can't get glasses...!!! I'm so fed up with this place! I can't get them to contact my opt to verify the payment, nor will they give me authorization to get glasses filled! read more

This is a poorly run excuse for a business. If you need dental insurance, go to Physician's Mutual and select a plan. This company never contacts you once you sign up and doesn't even have plan information online. I was signed up with them when I went on Medicare. Every year, they take the entire year's premium out in one lump sum. But the best part is they never send me any kind of email or regular mail notification warning, they just do it. So surprise, right here at the holidays they empty my account of what I'd saved for Christmas. I've always had to pay most of the dental bill with this so called insurance. Since there are hardly any complaints, I guess most people have already dumped this company or quickly realized what a scam it is. I'm glad I finally found a reputable company. read more

By far the worst benefit provider. Website literally takes minutes to loadeach page. Does not accept photo claims, only .pdf scanned or faxed, denies claims without notification as to why, and as the insured you have to call them to find out they have denied a claim or need something different that what you submit. Oh, and know that they will need something different no matter what you submit. I can only assume people get frustrated And give up when dealing with this provider. All I can assume is that it is a tactic to make one give up. There is not a zero star review, otherwise they would get a zero. Simply horrible. read more

I've had Starmount dental insurance for 9 years and through the years I've been denied every single claim I've ever submitted. They blanket deny every claim submitted this company is a total rip off and when calling and talking to representative they can not ever tell me or my dental office the exact reason the claims are denied. read more

I see so many negative reviews that I needed to include my positive one. We have used AlwaysCare for several years through my work. While payment is a bit slow at times when using an out-of-network provider, it's not unreasonable. I have never been asked by my dentist to pay more than agreed co-pay amount. No insurance company is perfect, but we have never had any problems with AlwaysCare. They have done exactly what their policy indicates...so I have never had to call them. Give them a fair shake and not just base it off of some yelp reviews. read more

I've called their customer service twice to get my name on my vision policy corrected. Both service representatives were monotone, apathetic, and incompetent. I got conficting information from the representatives. It's been 3 weeks since I called, and my name still has not been corrected. read more

I would give this company 0 stars if it let me. I had a wisdom tooth removed in November of 2021 and they were supposed to reimburse me for a few hundred dollars of the $2300 procedure. I've been having to call them weekly for months because the first time they sent the check to an address I had removed from my file 2 and a half years prior. After that they told me that the check would be sent to my new address in 10 business days. I call back 12 days later to find out that it would be 15 days from the day that they send it and they would be sending it within the next 5 days. I'm on the phone with them as I type this and as of right now there is no record of the check having ever been reissued. Yet my monthly bill comes out of my account right on schedule. Do not use these people or any of their affiliates for anything. read more

Horrible company to work with, slow processing, does not accept ERA attachments, have to email and fax separate of each other the attachments and claims. no way to look online or call to see status of claim or even if they received it. They lose EOB's.....the list goes on and on. As a provider I am tired to being held responsible for the companies horrible lack of organization and care. read more

They barely pay more on my claims than I pay each year. And actually when I deduct the hassle with sending in a claim, only to find out they supposedly never got it, for the waste of my time might, I'm basically getting nothing out of their dental/vision "coverage." read more

Avoid this insurance. Stuff verified can come back later and not be covered. Not a trustworthy company and rude customer service.

I literally had my dentist office call and make sure the service I was having done was covered and AlwaysCare said yes. Now they aren't going to pay for it despite LISTENING TO THE PHONE CALL AGAIN AND HEARING THE REPRESENTATIVE SAY IT WAS OKAY. They tried to act like they couldn't find the call because there were no notes. Well a rep slipped up and told me there were so I called out the supervisor for lying. Then they wanted me to call my dentist and said they couldn't cover it unless the random secretary I spoke to could remember the name of the random rep from the phone call... from months before. THEN I literally trapped them into finding the call-and despite the rep saying so ON THAT SAME CALL LOG....they still aren't going to pay their half ...they even said they're keeping every dollar I've paid in- despite telling me they wouldn't pay for a single service... ....it's so much worse than a scam. They robbed me. I'm now 1200 dollars out and no way to afford it. I didn't have enough money to afford the first half my service but... i saved up so long... and now they left me with another half to pay... I'm trying to warn anyone else from having their life so brutally damaged. They didn't care even when they verified they were at fault. I spoke to the supervisor Chris and he said they knew it was their fault and they still weren't going to pay or refund the all the money I'd already paid them... read more

This place is absolutely horrible. I was on it for an individual plan and for some reason the payments weren't going through but they never let me know and all of my other payments were going through on their end and they dropped my plan and refused to reinstate me without notifying me. I would not suggest going through this even if your business does offer it because the customer service is horrible and they screwed up my dental coverage read more

I am so glad it is open enrollment so I can change dental insurance companies. They work so hard at not paying claims. I have been out of network and my son is always in network - but if you need any work done at all - the amount they pay is so minimal!! My son's dental bill was $745.00. They paid $235.00 and that was in-network. Pay a little more with another company and you won't be disappointed. This insurance is not really insurance! Also, in 2 years of having the insurance, I have only talked with 1 representative that was helpful. Everyone else acts like you are disturbing them by calling!!! read more

I elected for AlwaysCare Dental insurance for a year and a half and never had an issue! For the cost of my premium, coverage was good and they have a good selection of dentists. When I received employer sponsored dental it was easy to cancel by calling them. The only huge con is their website is abysmal. read more

Don't waste your money. Their dental plans hardly cover anything. Customer service is a joke. Had our account on auto-pay with a Visa. They failed to process the payment, then sent a cancellation notice four weeks later with a respond date that had already passed. Attempted to call the company for three days only to encounter a loudmouth agent that would not correct the problem. Their online "contact us" feature does not work. Run - to another company! read more

The worst dental plan and horrible customer service. Talked with Shana and Ada both and neither helped me. Ada even said she would get back to me. Haven\'t heard a word from her. Lies and greed is all this dental company is. Take your money and won\'t pay claims. Run, run, run and don\'t waste your money unless you just feel like giving your hard earned money away. They will not pay your claims. Again, The WORST company ever. read more

horrible customer service, dont pay providers, cant log in to your account and csnt get help. bought this thru AMAc, which i thought they had reputable companies for member benefits. read more

Pretty terrible with reimbursements. I submitted claims almost 4 months ago and they have been pending since. Have not received the reimbursement and am getting very irritated. Also, no one answers any of the call lines or calls me back. Don't really think this Dental insurance is worth having. read more

HORRIBLE customer service. Rude, short, snippy from the moment they picked up the phone, and not knowledgeable about their own product. Spent 30 minutes on the phone and nothing resolved. read more

Horrible company. only paid $112 of a $483 bill for a dentist visit that included an oral exam, a teeth cleaning, and 2 x-rays because they claimed the exam and the cleaning were done in the wrong order and wouldn't budge when we made a claim. Slimy. read more

Horrible service! When the young lady answered the phone, she answered as if she didn't want to bothered. She asked for the DOB of the member so I gave it along with my daughters name. She then ask the name on the account and I stated it and gave mines as well. She then asked, how could she help. I simply asked if she could tell me a dentist thats in their network in my area for my daughter and she told me that she couldn't give me ANY INFORMATION ON THE ACCOUNT being that I wasn't the account holder and then stated that she could refer me to their PUBLIC website to check. I'm trying to figure out what's the difference? I've never heard something so ignorant and lazy. You can't say which dentist is in the network but I can go on your PUBLIC SITE to see. Hilarious and so SAD at the same time. I DO NOT WASTE YOUR TIME WITH THIS JOKE OF A COMPANY. read more

I would give a zero if I could. This company's vision claim service is terrible. You send them in, keep checking your online account and it keeps saying no claims pending. You send it a second and third time. Same problem. They are absolutely horrible. Then, when the claim is finally processed, assuming you haven't died of old age, they pay so little it was hardly worth the effort or the premiums you've paid year after year. I'm dumping them in 2018 and will fund an HSA for anything I need. I cannot believe Unum has recently associated themselves with this bunch in any way. read more

I have both dental and vision with this company... I haven't had any problems at all. I don't even have to submit claims and I have found the discounts for in-network providers extremely helpful financially. read more

my dentist showed me why i need to crowns they sent it to alwayscare and they will only cover 362.00 out of a 2500.00 BILL thats nothing i pay 30 a month if you do 30 time 12 for the months in a year 360.00 i can save my own money if thats all they going to cover i would not recomind this company to any one dont waste your money read more

Never bothered to send an insurance card or list of benefits, only a bill. They paid out $11 out of over $2600 worth of work. Terrible company. Save the money that you would pay them and use it for your dental insurance. read more

Ugh. I've now had AlwaysCare Vision insurance through my employer for 3+ years and I dread having to submit my claims every year. First, I get an auto-email saying my claim was received. Second, I never hear anything more until months have passed. They seem to conveniently lose my annual contact lens reimbursement claim every year even though it's submitted electronically via email and I have proof it was submitted and I got the confirmation email of its receipt. If I'm lucky, I get my reimbursement check back 4-6 months later after fighting with their Claims Dept. Every. Single. Year. I'm seriously beginning to wonder if these guys are sheisters who just try to delay payment as long as they can to see what they can get away with NOT processing. You really have to call and email and badger them to get any sort of response. If you have a choice, do NOT go with this company! I only suffer through it because it's an employer-paid benefit. read more