I'm going out of my way to write a review for a banking branch, which I never have, but I felt…read morecompelled to given the excellent customer service I received. I came here in a bind, and was greeted with professional, helpful and quick customer service. You know the times you go to the "Help & Advice" counter at a bank, only to be told that you need to go stand in line - not here! The lady who attended me was awesome! I needed a money order for a Brazilian visa submission, but had forgotten my wallet home; however, had my passport on me. I explained my situation to the lady at the counter (wish I had noted your name), who was quick to lay out my options and escalate the issue to her manager to see if she could help me out. She really went out of her way, and I was quite impressed by how quickly they were able to help me out. One of those times that made me happy that I bank with TD :)

My 13 year old daughter locked her card and reported a suspicious transaction in her online…read moreaccount. When she realized this transaction was not fraud she tried to go back online to unlock her card but her account was locked. I called TD customer service and they asked to soeak with her. She was not with me so I did a 3 way calling no issues. She told us to call the fraud department so I did. The lady insisted to speak with my daughter but refused to do the 3 way calling. She said to call back when she is with you. What is the difference with 3 way calling she can verify the identity of the person. When I tried to do the 3 way calling she hung up on me. What bad customer service. When my mortgage renews might go to another bank.

I have had an account with TD for my entire life. Big mistake, BIG, HUGE!!!…read moreI rarely go to this particular branch because of the terrible experience I have had with each visit. Firstly, the "Security guard" was listening to music in her headphones and dancing in the window and not being attentive to her surroundings. That didn't make me feel more secure. Secondly, I was there to deposit a CERTIFIED cheque from another branch of TD Bank. After waiting for it to be approved by a manager, I was asked what the cheque was for! That's personal and of no relevance to the transaction...it is a CERTIFIED CHEQUE from TD Bank! Full stop, we cannot proceed further unless I provide an answer. Unbelievable!! Then I was told that there would be a 5 business day waiting period. Really?!?!! I asked why and was told that it needs to be cleared. Again, it is a CERTIFIED CHEQUE from within their own company! It had already been cleared. All this, yet they were happy to cash a stolen cheque drawn on my account without any questions or even verifying the signature on it, which clearly was not mine, and scolded ME for apparently letting someone access my chequebook (they broke into my house, then my locked desk drawer to get to the chequebook). THEY CASHED A FRAUDULENT CHEQUE DRAWN FROM MY ACCOUNT AND TRIED TO BLAME ME!!! I have had enough of this shocking BS with TD Bank and I am closing all of my accounts and moving my wealth to a better bank.

TD bank is the lowest of the low. Too many issues to list here; the latest is I cannot pay my GST…read morethrough my business account. The level of incompetence, and level of service is so egregious that it must be deliberate. Back in the day I switched banks when they did something really stupid. but now it's difficult with RRSPs, investment accounts, and a business account which I can only change after my contract is finished. But despite the difficulty, it will be worth having much less aggravation, I don't expect the bank I switch to, to be perfect, but they will have such a low bar to clear, that even poor customer service will be an improvement

This bank branch is cheating customers. I came to make checks, they asked me if I wanted to make…read moreduplicates, I said no. They said that the price would not change and would still be 56. Today they took 72.24 from me and explained that these were duplicates. Total deception!

I got the feeling the staff is a little impatient and not that respectful because I can't speak…read moreEnglish fluently.

I think more concern for privacy breach is apparent with BMO…read more BMO Investorline, a subset of the services from BMO called my workplace to verify the name on the account. It was very odd that a Luke N. (who is an independent advisor out of Texas) would call verifying the name on the account; an account that was not newly opened. After talking with my employer and informing where it is "an employee banks" they followed up with an email. Alikahan took my call and told me they just want to verify my name. I expressed my concern asking why is it that you are checking my name when you took my IDs when opening the account and you would have this information on your file already. He did not have any answer insisting that was the purpose of the call. I will say very clearly this unprofessional to talk and disclose to an employer information on banking information or where employees invest. It is also unacceptable to waste customer time calling when the information is accessible. I would say the only valid reason for calling is if there was a privacy breach and you have lost my ID, in that case it is your responsibility for notifying that you in fact lost the customer information. That must be why you are calling :)

Fellow Yelpers: If…read moreyou receive calls from BMO trying to upsell you product(s), forget about not getting any more intrusive calls from them, even if you demand they stop!!!! I was advised by the Bank today (via e-mail), that I had to call a number etc., etc., to be taken off their ******* list - i.e. it has become MY responsibility to ask them to stop trying to sell me THEIR product(s). Do they go out of their way to annoy people?!!! *Argh*!!!!!!!

Terrible experience I've ever visited. There was a clerk RIYA was SO RUDE. My bank account was…read moredeactivated and I wanted to know why my bank account is locked. I asked about to RIYA and she BLAMED ME about why didn't you wrote name to my account EVNE IF I DIDN'T and MADE FUN OF ME about about my bank status. How can it be possible? Am I living in developed country now? Please don't try to make a undeveloped third world country in the first world country. PLEASE

I bank with RBC but do not hold a debit or credit card. I cannot reach a representative for…read moreassistance without a debit or credit card number. It is absurd and beyond frustrating. I will not open any new accounts with RBC.

I know it's generally considered un-Canadian to say something nice about a Big Five bank, but I'm…read morevery happy with my local bank branch. The tellers here come across as warm, friendly, and solution-orientated people. They seem to really welcome and embrace the unique Village community. My dog likes coming in too cause she always gets a biscuit.

don't come here!!! rude staff with absolute zero customer service. 3rd time in 2 years they've…read moreshowed incompetence with transactions. will go to another branch

Amazing service, and a quiet location. Everyone has been extremely helpful and never rushed. I left…read moreTD which had declining service levels, and huge lineups. This branch is a breath of fresh air.

I'm still waiting for the final result of my complaint with this institution. Once I have this I…read morewill decide what to say here. As it stands now, I am not impressed with the service from this location.

Janice at the branch is the very worst teller I've ever dealt with, if you bank with RBC avoid this…read morebranch.

I think Janice was fine. If you bank with RBC this is an a-ok place to go. Also there are chairs…read morefor waiting. Very nice. Many places don't have chairs.