I'm giving Lakeside Medical Center Urgent Care in West Covina five stars, and honestly this review…read moreis long overdue. I've been here at least three times in the past year, and I've actually been coming to this medical group since I was younger because of my mom. She always trusted them, they took our insurance, and over time I just stayed with them. Now as an adult, I can confidently say they are a hidden gem. I don't know if healthcare should ever be considered a hidden gem, but that's exactly what this place feels like. They open at 11, and I'm writing this around 12:15, already being seen, which is huge. My situation today clearly qualified for urgent care instead of an ER, and I really appreciate knowing I can come here and avoid a chaotic hospital visit. What really stands out is how attentive everyone is, from the front desk to the clinical staff. I wish I remembered names because every single person I interacted with today deserves recognition. The front desk staff were welcoming and efficient, and even with an online check-in process, they still made everything feel personal. I was third in line and was quickly brought back for vitals. There was a medical assistant in training, and honestly, watching that interaction made me respect this place even more. You could tell she was nervous and learning, but she was incredibly kind, thorough, and professional. The trainer took their time, corrected gently, and clearly cared about doing things the right way. It was obvious they're investing in their staff, and I left thinking once she's fully trained, they're gaining another amazing team member. I've always been seen by nurse practitioners here rather than MDs, and that has never once been an issue. They're knowledgeable, thorough, and actually listen. Even when I've been in pain, the wait never feels unbearable because things move steadily and you know you're being taken care of. The facility itself is clean, organized, and easy to find. It's located in a medical building on the first floor to the left, and the exam rooms are spotless. Even when they're doing uncomfortable things like throat or nasal swabs, they're gentle and empathetic, which really matters when you're not feeling well. I'm genuinely thankful for this place. Every time I've come here, I've left feeling better and reassured. Today just felt like the right time to finally write this review because they've earned it through consistency, care, and professionalism. I truly hope they keep this standard because it's exactly what healthcare should feel like.

Both of my experiences with this urgent care were great. There wasn't a long wait for care and they…read morehave X-ray ability on premesis. The staff were very helpful and even took the time to communicate with my PCP and getting them my medical records so everyone was on the same page with what was happening with me. I will be using them again and will definitely recommend this facility

The curbside appeal is aesthetically unpleasing, but it all changes once inside…read more The wait was not long at all, I was able to get in the afternoon, just hours after I called. The care was spot on. Attentive, considerate, and I had no doubts about their competency, which has not always been the case in my experience with doctors.

Very poor! It took me 2hours to be seen while the staff were inside talking and laughing. And the…read morefront desk was not available as well as she always hiding inside as well. This should be handle property. Poor quality of patient care.

Dr. Edmund O. Pascual truly goes above and beyond. He is always caring, compassionate, and…read moreattentive, taking the time to answer every question thoroughly. His response time is excellent, and he creates a clear treatment plan that makes sense and is tailored to your needs. Maria is also a great help--she is kind, responsive, and makes the entire experience even better. Together, they make you feel heard, supported, and genuinely cared for. I am so happy I found this dynamic duo over 15 years and counting finding someone you can trust for you prec

David and Grace Ibanez want to thank all the Lakeside employees behind and front of the scenes that…read moreplanned, coordinated, and implemented the 2026, annual patient appreciation event. We recognize the efforts and work that goes into the event. On August 13, 2026, we were invited by our primary physician Dr. Huy Nguyen, to see the new Spider-Man movie. We enjoyed the movie in our whole theater to ourselves, our healthy popcorn, and water. The staff were organized, efficient and worked as a team. Maggie checked us in. She was very friendly and welcoming. With a wonderful hand off to Christopher. Christopher, checked with us on any physical needs or directions, escorted us to our movie location. It was wonderful talking with him along the way. Jonathan greeted patients and recognized me from last years event. It's nice to know he remembers patient's. Jonathan helped me with my iPhone technology and rewards points. Kristin Sotelo helped out with the flow and traffic control for the number of patients invited. Medicare Advisor, Dan Tirade is well versed in the Medicare process, federal rules and most important changes to our Medicare which are impacting us now! Dr. Huy Nguyen is the BEST! An advocate for his patients and very concerned about our health. Maria Guerrero his faithful medical assistant. She listens to patients and follows up. If you leave a message for Maria, she will Always, Definitely, call you back!! We have been patients since 1990. Witnessed all the improvements and changes along the way. Happy Patients with Lakeside Community Healthcare. David and Grace

5-star service!Everyone was so nice, from the first medical assistant who took care of me initially…read moreto Miss Elizabeth who helped afterward.Also, a huge thank you to Dr. Benjamin. He is a fantastic, highly skilled doctor. I am so grateful for their high-quality medical care. Highly recommend this urgent care!

Angela the lady at the front welcomed us, and told us the wait would be about an hour…read more The waiting room was full, so she let us wait in our car, and we got a call when it was time for us to be seen. It was about an hour wait to be seen, which is understandable because they did have a lot of patients, and we were a walk in. Physician Assistant Jose, was super nice and professional, he answered all of our questions and concerns and made sure we understood everything. Evan was also super nice and informative as well, helped answer our questions, and also made sure everything was good before we left. I love the communication this location has with their patients. Which is rare these days. They are also very pleasant and professional. I definitely recommend this place.

I had foot surgery at this center. I was extremely satisfied. The nurses were kind and caring…read more Extremely friendly and supportive. The facility clean. The anesthesiologist was the BEST EVER. He answered all my questions and took so much time with me. No nausea at all. I love my Dr Chen. I was treated with courtesy and was prepared as best I could be. Loved loved loved this center so much I'm going back next week for cataract surgery!!!!!! My experience was wonderful and I'm grateful for everyone there. It was crowded and my wait wasn't long. Highly recommend this center.

They did the Achilles Tendon surgery on Thursday Nov 10th and it went smoothly. Arrived at 6:30am…read moreto fill out paperwork and then they gave me more details and robe. They did a great job with my surgery and doctor gave me more contact for my recovery at home. It's gonna be a 3 month long at home. I'm just wishing help paying $900.00 + for it?$?

Today I went in regarding what I believed was an IBS related issue, still pending on the…read more"diagnosis" but my doctor Brittany was unbelievably kind and helpful. She made me feel validated and seen, something she told me she tries to make abundantly clear to her patients. She's wonderful, patient, and kind. I just wanted to say!! :)

Had the joy of getting my very first Gout flair up on my right ankle…read more I couldn't put any weight on it and so I wasn't able to drive there. Took a Uber there There were 2 other parties ahead of me. Filled out all the forms and made my payment. I waited about 40 minutes until I was called in and placed into an Exam room. Waited about another 23 minutes in the exam room for the physician to see me. She was very nice and confirmed that I was having a Gout flair up - swelling and heat. Prescribed some meds for me (sent directly to my pharmacy). Gave me some diet recommendations and told me to set up an appointment with me PCP. Overall, not a horrible experience, I was expecting to wait a lot longer. The care I received was great and I the medication did allow me to start walking again and the swelling went down.

This place is awesome! Came 3 times the staff is always friendly. I go to Maria and any problem I…read morehad she had a solution or suggested to help. I had trouble finding a care provider who can help with my PCOS but she sent me to get lab work and ran some tests. I'm truly happy with the results and felt taken care of!

I used to see Dr. Castellanos when I was a kid with my mom, roughly between the ages of…read more12-15(2004-2007). Now as an adult I've realized how horrendous of a doctor he was. Our family eventually stopped seeing him after 3 years of being under his care. We went to him because it was hard to find doctors who spoke Spanish in our area at the time. I'll start with the worst. My mom used to be really concerned for her health. Over time we realized her concerns were signs of what she's now developed, diverticulitis and other digestive issues. She often came in with pain and explained her concerns. Dr. Castellanos would tell my mom that she was fine and to take ibuprofen. Any time she came in it was the same thing even though her symptoms progressed - continue to take ibuprofen. Eventually she told my mom she was too worried and was a bother. We finally stopped going to see him when she used the restroom and found blood in her stool. She developed ulcers in her throat and stomach that were very painful when eating. After we stopped going to see him we found out all of her symptoms were the beginning of diverticulitis. In 2009 she ended up going to the ER because she was heavily bleeding when she used the bathroom. A diverticula had burst open and it was discovered she has 3 total that had developed. She was taken to emergency surgery. She's suffered through diverticulitis ever since with multiple ER visits. Dr. Castellanos was negligent as a doctor when presented with symptoms. He could have referred her to a gastroenterologist but never did. We had HMO at the time and eventually switched to PPO but it was after dealing with him. For my own case, I developed gastro issues around 12 and realized I had sensitivity to certain foods that lead to a lot of gas and odd noises in my intestines. I felt shy about it as a kid but was worried because I didn't want to sit in class having those noises come from my intestines because well... it was awkward. My side of the classroom could hear my gas issues and I didn't understand what was causing it. When I told him he blew me off and told me to eat more fiber. I didn't bother more about it or ask because I was too ashamed to ask more. Years later I realized I had food sensitivities and that I need to be careful to avoid dairy. All of this to say - I would absolutely NEVER recommend anyone to see Dr Castallanos. My mom could have sued him for negligence but decided not to. Seeing him still in practice now and talking to family about health made me 20 years later have to go back to write this.